Veterans Benefits & Outreach Specialist

Snohomish County, WA; Everett (WA); On-site; USD 52,000 - 86,000; Full time

Job summary

Snohomish County is seeking a full-time Veterans Service Officer to support the Behavioral Health and Veterans Services Division within the Human Services Department. The role focuses on helping eligible veterans and their families access emergency vouchers, VA benefits, and local resources.

The position requires an associate’s degree in a related field and two years of veterans’ services experience, plus the ability to work across county partners and outreach to hard-to-reach veterans.

Qualifications

• Associate's degree in psychology, sociology, social work, social welfare, counseling and guidance, office administration or closely related field; PLUS two (2) years of experience performing office work with veterans' related services or community support services; OR, any equivalent combination of training and/or experience. Must pass job related tests.

Responsibilities

• Interviews veterans and/or their families to determine eligibility for emergency vouchers and related services; assesses needs and barriers, identifies problems and gathers information regarding need and possible eligibility for community resources.
• Issues vouchers for emergency financial assistance; enters required data into client database.
• Assists clients in filing claims with the Federal Department of Veterans Affairs for VA entitlements and benefits.
• Responds to requests from veterans incarcerated in the Snohomish County Jail for assistance in accessing veterans' services. Arranges for post jail release services that can include substance use disorder treatment.
• Provides outreach to outlying areas of the county for veterans in need of emergency vouchers or other services who cannot travel to Everett.
• Assists veterans, as needed, in developing plans that will help them become and remain self-sufficient.
• Networks and collaborates with veterans' organizations, other County Departments and community providers to increase available services for veterans.
• Maintains computer based voucher system to track client data and voucher accounting and completes the voucher process in a timely manner to ensure prompt payment of vendors.
• Networks with corresponding program staff in surrounding counties to identify persons using veterans' assistance funds in more than one county.
• Identifies new areas of concern regarding veterans' issues and needs; attempts to quantify anticipated program impact and adjusts allocations accordingly to meet the need.
• Provides staff support to Veterans' Assistance Fund Board committees.

Skills

Interviewing veterans

Public customer service

Data analysis

Record keeping

Communication

Education

Associate's degree in related field

Job description

Snohomish County is seeking a full-time Veterans Service Officer to support the Behavioral Health and Veterans Services Division within the Human Services Department. The role focuses on helping eligible veterans and their families access emergency vouchers, VA benefits, and local resources.

The position requires an associate’s degree in a related field and two years of veterans’ services experience, plus the ability to work across county partners and outreach to hard-to-reach veterans.