Veteran Services Program Supervisor

Transition Projects; Portland (OR); On-site; USD 34,095,600 - 48,560,400; Full time

Job summary

Transition Projects is looking for a Veteran Services Program Supervisor in Portland, OR to oversee case management services and ensure effective programming for veterans. This full-time position involves leadership, training staff, and providing direct case management to individuals experiencing homelessness.

The ideal candidate will possess a Bachelor's degree along with a strong passion for serving those in need, complemented by at least two years of relevant experience. You will participate in program planning, delivering impactful services, and represent the organization effectively in various interactions.

Join our mission-driven team at Transition Projects and make a tangible impact in the community!

Qualifications

• 2 years of experience in social services and 1 year in a supervisory role.
• Ability to train and lead staff effectively.
• Knowledge of mental health issues and appropriate treatment resources.

Responsibilities

• Oversee day-to-day activities for case management services.
• Assist in developing individual goals for participants.
• Provide leadership and support for case management staff.

Skills

Leadership

Case Management

Problem Solving

Bilingual English/Spanish

Community Resources Knowledge

Education

Bachelor’s degree in Social Services

Tools

Word Processing Software

Database Software

Job description

Job Details

Location: Mt Scott MSO - Portland, OR 97206
Position type: Full Time
Salary: $30.74 hourly (eligible for 5% Language Differential)
Job Category: Veterans Services
Position: Veteran Services Program Supervisor
Supervisor: Veteran Services Program Manager
Location: Mt. Scott Office, 7916 SE Foster Rd., Portland, OR
Hours: Monday–Friday 9:00am–5:00pm, with occasional weekend and evening work required

General Responsibilities

Assist in the oversight of case management services and programming in a manner that is consistent with Transition Projects mission, values, policies and procedures. Participate actively in the planning, delivery, and evaluation of services. Function as the operational supervisor of day-to-day activities, overseeing the work of the retention case managers serving veterans. The Transition Projects Case Management program covers three distinct areas of participant service: Access, Housing, and Retention.

Specific Responsibilities

• Perform standard case management duties by assisting in the development and implementation of individual goals and objectives to attain stability, housing, and ultimately maintain self-determination.
• Provide housing case management services to people experiencing homelessness and housing instability and carry a small caseload.
• Provide leadership, support, and positive role modeling for case management staff.
• Perform all of the functions of case management positions, including but not limited to access, residential, SSVF, and retention case managers.
• Facilitate staff and team meetings in the absence of the manager.
• Coordinate and provide coverage for team members when they are absent.
• Assist in developing and implementing on-the-job training and guidance for case management staff.
• Provide support and assist staff in following policies and procedures.
• Assist with program design, implementation, and evaluation to increase access to and efficiency of case management services, as directed.
• Function as the operational supervisor of day-to-day activities.
• Function as the managing supervisor of operations and staff in absence of manager and director, including extended absence and position vacancy.
• Contribute to the selection of staff during the hiring process.
• Contribute to the performance evaluation of staff, including performance appraisals, performance improvement plans, and disciplinary action.
• Other duties as assigned.

Performance Requirements

• Acquire First Aid/CPR/AED certification within 30 days of hire and be retested biannually thereafter throughout employment.
• Complete Bloodborne Pathogens and Narcan Training within 30 days of hire and be retested annually thereafter throughout employment.
• Demonstrate reliability by being present for work as scheduled, arriving and leaving on time and taking breaks in expected time frames.
• Interact effectively with individuals of different backgrounds, beliefs, and perspectives, treating each person with respect and dignity.
• Attend agency and program staff meetings.

Physical/Mental Requirements

• Hearing and vision adequate for interaction with participants, staff and the general public.
• Hearing adequate for telephone work.
• Vision adequate for close work.
• Hand and finger dexterity adequate to operate standard office equipment.
• Ability to walk, bend, stand, sit, reach, stoop, pull, squat, kneel, climb stairs and ladders.
• Sitting at a desk completing paperwork and working on a computer for lengthy periods.
• Ability to perform CPR and other emergency life‑saving care with the assistance of teammates until emergency responders arrive.
• Ability to lift 50 pounds.

Working Conditions / Safety Considerations

• Work environments may include exposure to animals/pets across various program sites.
• This position may have exposure to bloodborne pathogens or other infectious materials during the course of duties. Bloodborne pathogens training, safety protocols, and appropriate protective equipment are provided. The Hepatitis B vaccination is offered at no cost.

Minimum Qualifications

• Passion for helping others and desire to work in an organization that serves people experiencing poverty and homelessness.
• Bachelor’s degree + 2 years of experience in social services (at least 1 year supervisor preferred) – OR – 3 years of experience in social services (at least 1 supervisor preferred).
• Demonstrated ability to train, lead, and provide support to colleagues.
• Demonstrated ability to be an effective problem solver.
• Demonstrated ability to interact with other agencies in developing and providing services to participants, including the ability to advocate on behalf of participants for services with other agencies.
• Demonstrated knowledge of chemical dependency and mental health issues and appropriate treatment resources.
• Ability to identify and work effectively with property and building managers, developing positive long‑term relationships.
• Ability to provide mediation between agencies, participants, and property and building managers.
• Up-to-date familiarity of community resources and services available to assist the homeless.
• Demonstrated knowledge of domestic violence and sexual assault issues and resources.
• Demonstrated knowledge of services available to assist veterans.
• Demonstrated ability to work as part of a team in the delivery of services to participants.
• Computer literacy. Demonstrated ability to use word processing, database, spreadsheet, e‑mail, and Internet programs.
• Demonstrated ability to maintain accurate and comprehensive participant files.
• Demonstrated ability to prepare accurate and comprehensive statistical and narrative reports.
• Bilingual English/Spanish preferred.
• Valid driver’s license, liability insurability and possession of reliable transportation, or otherwise capable of responsive off‑premises mobility.

Equal Opportunity Statement

Transition Projects, Inc. is an equal opportunity employer and does not discriminate on the basis of race, color, religion, age, gender, sexual orientation, ancestry, national origin, citizenship, marital status, familial status, physical or mental disability, veteran status, genetic information, source of income, union participation or activities, or any other status legally protected by applicable local, state or federal law.