Vetco Clinic Lead

Petco; Glen Burnie (MD); On-site; USD 23,074 - 31,684; Full time

Benefits offered by this job

Health benefits

401(k)

Paid time off

Job summary

Petco seeks a Field Team Lead for its pet clinic operations in Glen Burnie, Maryland. The role involves providing guidance to field staff, ensuring clinic execution, and managing clinic-related issues.

The ideal candidate will possess outstanding customer service and leadership skills, with a genuine interest in animals. This position operates primarily indoors and involves occasional vehicle travel. Salary is competitive between $16.75 and $23.00 per hour.

Qualifications

• Must be able to perform all clinic job roles.
• Outstanding customer service skills and aptitude for basic sales techniques.
• Professional appearance and demeanor, with a genuine interest in animals.
• Ability to operate company vehicles.
• Comfortable handling and restraining animals.

Responsibilities

• Provide functional direction and supervision to field team.
• Perform functions of all clinic team roles.
• Safely operate company-supplied vehicle for clinic duties.
• Communicate with customers and manage difficult situations.
• Ensure all clinic processes are followed.

Skills

Customer service skills

Leadership qualities

Effective communication

Basic sales techniques

Job description

Position Summary

Field Team Lead for pet clinic operations. Provides functional direction to field staff, oversees clinic execution, and serves as the primary escalation point for clinic-related issues.

Responsibilities

• Provide functional direction and supervision to field team.
• Perform functions of all clinic team roles and coach individuals as necessary.
• Safely operate company-supplied vehicle to and from clinic locations and office when assigned as driver.
• Lift up to 40 lbs as required.
• Effectively communicate with customers and business partners to manage difficult situations, including pet incidents.
• Primary point of contact for Market Manager on clinic related issues.
• Liaise with clinic leadership to determine optimal clinic location, crowd management practices, and address any issues that arise.
• Ensure all clinic processes are followed and necessary paperwork is completed accurately.
• Facilitate a sales environment by leading targeted discussion topics during daily commute.
• Handle day‑to‑day revenues, deposit funds to safe or bank.
• Assist customers in completing accurate medical record paperwork.
• Manage crowd control, clean up pet waste, and handle disruptive pets.
• Offer available discounts to satisfy customers experiencing disruptions.
• Load and unload equipment and supplies from company vehicle safely.
• Assist in training new partners according to the training plan.
• Communicate Vetco medical recommendations, booster schedules, and products.
• Collaborate with store management to foster cooperation and business success.
• Present clinic report card and site report to Market Manager upon conclusion of clinic.
• Obtain gross sales receipt or SKU movement report from Market Manager.
• Confirm clinic area is clean and free of trash, sharps, equipment, or supplies before departure.
• Notify store in advance if the clinic team will be late.
• Reconcile all equipment and supplies at end of clinic and end of day.
• Escalate clinic issues to Market Manager, Store Manager, or Vetco Customer Service via the Incident Reporting process.
• Accountably complete all paperwork and checklists.
• Restock rig supplies and product bins at day’s end.
• Participate in company‑facilitated training on products, services, policies, and procedures.
• Complete the Clinic Lead reports for each shift.

Qualifications

• Must be able to perform all clinic job roles.
• Outstanding customer service skills and aptitude for basic sales techniques.
• Professional appearance and demeanor, with a genuine interest in animals.
• Leadership qualities and experience.
• Ability to operate company vehicles.
• Effective communication, functional direction, and independent resolution of difficult situations.
• Comfortable handling and restraining animals in accordance with company policy.
• Existing partners applying must be in good standing.

Working Conditions

• Job duties are primarily conducted indoors.
• Passenger vehicle travel required; overnight travel may be necessary in some locations.
• Risk of injury from bending, kneeling, moving equipment up to 40 lbs, and prolonged standing.

Compensation and Benefits

Salary Range: $16.75 – $23.00 per hour.

For a detailed overview of Petco Total Rewards, including health, financial benefits, 401(k), incentives, and PTO, visit Petco Total Rewards.

Equal Employment Opportunity

Petco Animal Supplies, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, protected veteran status, or any other protected classification.