Versatile Warehouse & Customer Service Specialist

Industrial Supply; Rock Springs (WY); On-site; USD 21,000 - 28,000; Full time

Job summary

Industrial Supply is seeking a dependable, customer-focused Warehouse & Customer Service Associate for its Rock Springs, WY branch. You will receive and stock inventory, pick and pack orders, assist customers at the front counter, and help deliver locally when needed.

This hands-on role offers variety, teamwork, and opportunities to learn different parts of the business while providing accurate orders and great service to customers.

Qualifications

• Dependable and committed to good attendance.
• Friendly and comfortable working directly with customers.
• Detail-oriented and committed to getting orders right.
• Able to communicate effectively with customers and coworkers.
• Self-motivated and able to stay productive without constant supervision.
• Organized and able to manage multiple responsibilities.
• Willing to learn and take on different tasks.
• Comfortable working independently and as part of a team.
• Safety-minded and responsible when handling products, equipment, and company vehicles.
• Someone coworkers and customers can count on.

Responsibilities

• Receive incoming shipments and safely unload products.
• Verify incoming products and quantities against purchase orders, sales orders, and other documentation.
• Stock products accurately in designated racks, shelves, and bins.
• Maintain organized inventory locations so products can be found quickly and accurately.
• Pick products to fulfill customer orders.
• Pack, label, and stage orders for customer pickup, shipment, or delivery.
• Review customer orders, work orders, shipping documents, and other paperwork to ensure order accuracy.
• Assist with loading and unloading products and pallets.
• Help maintain accurate inventory by paying attention to product numbers, quantities, and locations.
• Greet and assist walk-in customers in a friendly and professional manner.
• Help customers with orders, pickups, and general product needs.
• Work with other branch employees to ensure customers receive accurate and timely service.
• Communicate clearly with customers regarding orders and deliveries.
• Help resolve questions or issues by involving the appropriate team member when needed.
• Represent Industrial Supply professionally in every customer interaction.
• Make local customer deliveries as needed.
• Load and organize customer orders for safe and efficient delivery.
• Verify products and quantities before leaving the branch.
• Deliver orders according to customer instructions and company procedures.
• Provide friendly, professional service at customer locations.
• Perform routine vehicle inspections and report maintenance or safety concerns.
• Help keep company delivery vehicles clean, safe, and well maintained.
• Follow all applicable driving, safety, and regulatory requirements.
• At a branch like Rock Springs, everyone contributes to taking care of the customer.
• You'll be expected to work as part of the team and help wherever needed.
• Keeping the warehouse clean, safe, and organized.
• Helping teammates complete customer orders.
• Assisting with inventory and branch projects.
• Providing coverage in different areas of the operation.
• Taking on additional responsibilities or special projects assigned by the Branch Customer Service Lead.

Skills

Dependable

Customer service

Communication

Organization

Team player

Self-motivated

Job description

Industrial Supply is seeking a dependable, customer-focused Warehouse & Customer Service Associate for its Rock Springs, WY branch. You will receive and stock inventory, pick and pack orders, assist customers at the front counter, and help deliver locally when needed.

This hands-on role offers variety, teamwork, and opportunities to learn different parts of the business while providing accurate orders and great service to customers.