Verifying Official ID Card Operator - DEERS/RAPIDS (Army)

Roda-Business-Solutions; Columbia (SC); On-site; USD 38,000 - 52,000; Full time

Job summary

Roda-Business-Solutions in Columbia, SC seeks an experienced customer service professional to perform ID card and CAC issuance duties for military members and eligible personnel. You will screen visitors, brief on policies, maintain DEERS/RAPIDS, and prepare regular reports.

The role requires US citizenship, a favorable background check, RAPIDS certification within a week of hire, typing 25 wpm, and strong MS Office skills. Work hours typically 7:30 am–4:00 pm, Monday–Friday, on site.

Qualifications

• At least one year of experience in a customer service environment, preferably in a Human Resources related position.
• The ability to work at an accelerated pace.
• Obtain a favorable criminal background check and security investigation.
• US Citizen.
• Proficient in English, both written and oral.
• Proven customer service skills.
• Proficient in Microsoft Office software applications including Word, Excel, Access, PowerPoint, and Outlook, plus Adobe Acrobat 6.0 and Internet Explorer 7 or above.
• Proficient in the use of basic office equipment such as computers, copiers, fax machines, scanners.
• Must successfully complete RAPIDS certification within seven business days after being hired.
• Type 25 words per minute.
• Previous CAC or similar Government contract employment experience is a plus.
• Familiarity with the military is desirable.

Responsibilities

• Controls and issues identification tags and Geneva Convention Cards to military members, deploying civilian employees and other eligible recipients.
• Screens Soldiers, family members and dependents for purpose of visit.
• Briefs Soldiers and family members on policies and procedures.
• Maintains the Defense Enrollment Eligibility Reporting System (DEERS) and the Real-Time Automated Identification System (RAPIDS).
• Performs all ID Card and CAC issuance related tasks including research and review of source documents, verification of eligibility, and discussion of entitlements as defined in AFI 36-3026(I) and the RAPIDS Training Guide.
• Issues memorandums of authorization for use of Commissary and Post Exchange to eligible customers, as well as Government ID Cards (DA Form 1602) to eligible Government employees.
• Performs routine maintenance on computers and printers, i.e., changes ribbon, adds toner and developer, cleans printers, etc.
• Revises and print correspondence in the proper format under applicable regulations and guidelines and prepare weekly and monthly reports of work and work activities.

Skills

Customer service

Communication skills

Security awareness

Typing 25 wpm

Familiarity with military environment

Tools

MS Office suite

Adobe Acrobat

Internet Explorer

RAPIDS/CAC knowledge

Job description

Tasks and Responsibilities:

• Controls and issues identification tags and Geneva Convention Cards to military members, deploying civilian employees and other eligible recipients.
• Screens Soldiers, family members and dependents for purpose of visit.
• Briefs Soldiers and family members on policies and procedures.
• Maintains the Defense Enrollment Eligibility Reporting System (DEERS) and the Real-Time Automated Identification System (RAPIDS).
• Performs all ID Card and CAC issuance related tasks including research and review of source documents, verification of eligibility, and discussion of entitlements as defined in AFI 36-3026(I) and the RAPIDS Training Guide.
• Issues memorandums of authorization for use of Commissary and Post Exchange to eligible customers, as well as Government ID Cards (DA Form 1602) to eligible Government employees.
• Performs routine maintenance on computers and printers, i.e., changes ribbon, adds toner and developer, cleans printers, etc.
• Revises and print correspondence in the proper format under applicable regulations and guidelines and prepare weekly and monthly reports of work and work activities.

Required Qualifications:

• At least one year of experience in a customer service environment, preferably in a Human Resources related position.
• The ability to work at an accelerated pace.
• Obtain a favorable criminal background check and security investigation.
• US Citizen.
• Proficient in English, both written and oral.
• Proven customer service skills.
• Proficient in Microsoft Office software applications including Word, Excel, Access, PowerPoint, and Outlook, plus Adobe Acrobat 6.0 and Internet Explorer 7 or above.
• Proficient in the use of basic office equipment such as computers, copiers, fax machines, scanners.
• Must successfully complete RAPIDS certification within seven business days after being hired.
• Type 25 words per minute.
• Previous CAC or similar Government contract employment experience is a plus.
• Familiarity with the military is desirable.

Work Environment and Physical Demands:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of the job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

Work schedule:

Work schedule: Hour of operation vary by location, but most locations are open from 7:30 am to 4:00 pm local time, Monday through Friday.

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to use hands to handle, feel, touch; reach with hands and arms; talk and hear. The employee is regularly required to stand, walk; sit; climb or balance; and stoop, kneel, crouch, or crawl. The employee is regularly required to lift up to 10 pounds. The vision requirements include close vision, distance vision, peripheral vision, depth perception, and ability to adjust focus.

Equal Employment Opportunity:

We are an equal opportunity employer.

This job description is intended to outline the general nature and level of work being performed. It is not intended to be a comprehensive list of all responsibilities, duties and skills required of the position. Additional tasks may be assigned as needed.