Venue Director

Harri; New York (NY); On-site; USD 120,000 - 160,000; Full time

Benefits offered by this job

Competitive pay

Medical, Dental, Vision Insurance

401K with matching

Flexible Savings Accounts (HSA & DCA)

Wine discounts 50% off

Free family meal

Show tickets

Career opportunities

Job summary

City Winery seeks a hands-on Assistant General Manager to lead front-of-house, oversee operations, and partner with GM to deliver exceptional guest experiences in a bustling venue and winery setting.

The AGM will manage FOH staff, optimize schedules, coordinate events, monitor service standards, and ensure training, safety, and financial controls across shows, dining, and tastings.

Qualifications

• Minimum 5 years’ experience in multi-faceted, high volume restaurant, venue and/or equivalent relevant experience.
• Proven leadership skills and commitment to excellence.
• Proven financial and business acumen; analytical skills, and ability to meet and exceed set budgets.
• Unparalleled passion for hospitality, food, wine, and music.
• Ability to multitask, delegate, and manage several projects in a fast paced environment.
• Must be fluent in English and able to communicate clearly.

Responsibilities

• Review and sign off on weekly FOH team schedules in partnership with GM.
• Oversee all aspects of property operations and events to maximize guest experience.
• Manage reservations systems and confirmations (Resy).
• Lead pre-shift briefings, notes, and daily service communications.
• Drive FOH staff incentives, training, and performance coaching.
• Maintain strong FOH/BOH collaboration and cross-department alignment.

Skills

Leadership

Financial acumen

Hospitality excellence

Staff development

Multi-tasking

Communication

English fluency

Operations oversight

Wine knowledge

POS/Reservations tech

Job description

• A rare opportunity to join the City Winery team as we reimagine the future of live music and hospitality. City Winery to deliver the highest end combined culinary and cultural experience to our customers who are passionate in sharing wine, music, and culinary arts. We are a unique facility, combining a fully functioning winery with intimate concerts, food & wine classes, private events in a variety of configurations, and fine dining. We have created a compelling mix for our sophisticated clientele of foodies, and active cultural patrons—bringing the wine country experience to the middle of a large city.

Position Summary

The Assistant General Manager (AGM) oversees all front-of-house operations and provides support to the General Manager and serves as secondary leader for the property. The AGM develops practices and works with all department heads to drive initiatives to drive top line sales and while controlling expenses and COGS to protect bottom line margins. They oversee and develop the operations management team and oversees the hiring of all service staff while ensuring proper training on all aspects of our company culture and service responsibilities.

Why us?

• Competitive pay
• We are a rapidly expanding national entertainment and hospitality company, offering tremendous opportunities for driven and ambitious individuals.
• Medical, Dental, Vision Insurance
• nDORFins program designed to promote a healthy and active lifestyle!
• 401K (and yes we match!)
• Flexible Savings Accounts,HSA and Dependent Care, Basic Life and AD&D Insurance
• Amazing discounts, 50% OFF all dining/retail wine
• Free Family Meal
• Tickets to available shows
• And more!

Overview of Responsibilities

General Management & FOH Service Responsibilities

• Review and sign off on weekly FOH team schedules in partnership with GM
• Assist in oversight and management of all aspects of property and associated internal departments. Ensure successful execution of all shows, events and daily activity. Oversee ownership of all operating spaces.
• Oversee the management of Resy and reservation confirmations
• Manage pre-shift messaging and oversee EOD notes as related to daily operations when on duty
• Assist in staff sales incentives programs and communicate through all FOH managers and supervisors
• Maintain a healthy working relationship between FOH and BOH and address any opportunities with operational departments in the weekly BEO / Management Meeting
• Collaborate with events department to review the upcoming months in the calendar
• Coordinate operational details for Public Events amongst all appropriate departments
• Address ongoing facilities issues and maintenance needs
• Manage pre-service meeting agendas: shift notes, F&B training, policies & procedures
• Perform any and all other related functions, projects, initiatives as per business need

Leadership

• Foster positive Company culture, build morale, and create on-going positive work environment and maintain a productive and professional workforce
• Direct and oversee proper and continued training of staff. Monitor management teams to ensure they are developing direct reports
• Interview, select, train, supervise, counsel, and monitor performance of staff
• Conduct disciplinary action as needed, including termination, when necessary in partnership with GM & HR and in accordance with Company policies and guidelines

• Assist in conducting staff meetings regularly to ensure effective and clear communication including management meetings, BEO meetings
• Ensure safe working environment in all areas
• Ensure proper and timely reporting of all incidents, injuries, accidents through proper channels
• Handle recruitment of new hires, with senior leadership partnership when required, set fair wages consistently, and ensure all hires and properly onboarded and given tools to succeed
• Handle personnel issues in partnership with GM, HR and COO when needed
• Clearly communicate and train staff on company updates, policy changes, and initiatives in a timely manner

Hiring and Training

• Monitor new hire training for each service position and facilitate training schedules for new FOH staff
• Ensure ongoing training on new and existing products
• Ensure new hire paperwork including I9s are complete
• Work with production team to address FOH & production and ambiance needs

Financial Responsibilities

• Manage FOH F&B Forecast Sales and Labor Budgets
• Analyze F&B Sales by Revenue Center Reports to drive PPA’s
• Review payroll punches weekly to make sure clock-outs are correct
• Communicate over time reports to enforce labor controls
• Review the P&L Statement and Management Report Monthly with the GM
• Assess Comp & Void activity and monitor all Waste/Loss management

Administration

• Ensure proper completion of administrative tasks including trackers, financial-related reports, personnel forms including PAFs, CAFs, injury reports, and other necessary admin tasks
• Assist in oversight and approval of accurate payroll administration and processing
• Ensure accurate reporting and entries into all systems/ software that is utilized

Minimum Qualifications

• Minimum 5 years’ experience in multi-faceted, high volume restaurant, venue and/or equivalent relevant experience
• Proven leadership skills and commitment to excellence
• Proven financial and business acumen; analytical skills, and ability to meet and exceed set budgets
• Unparalleled passion for hospitality, food, wine, and music
• Ability to successfully multitask, delegate, and manage several projects at once in high-pressure, fast paced environment
• Ability to respectfully mentor, train, develop, and hold teams accountable to expectations
• Must be detail oriented, strong execution skills
• Functional working knowledge of health department and all other related regulations
• Exceptional communication and interpersonal skills both written and verbal
• Strong culinary and wine knowledge
• Must be fluently literate in English including ability to read, write, and communicate, conduct business related mathematics and analyze data
• Must have proficient computer and technological skills
• Ability to perform physical requirements of position including standing and walking for extended periods of time, bending, pushing, pulling, lifting and carrying loads of up to 50 pounds, per business need
• Able and willing to work flexible scheduling including days, nights, weekends, and holidays
• Able to travel and attend business-related meetings and trips

About Us

Wine, food, and live entertainment collide at City Winery to create a dynamic and incredibly unique workplace. Since 2008, City Winery has been turning heads across the nation with amazing live performances, delectable cuisine, and award winning, locally produced wines. But there's more to us than that we're a haven for community and creativity, a place where the philosophy of hospitality is more than just a buzzword, but a way of life. City Winery, founded by music industry veteran & visionary Michael Dorf, has established itself as a one-of-a-kind brand providing unforgettable experiences for guests. From world class music venues to sustainably produced wines with ratings of 90+ points, City Winery offers a range of topnotch events & experiences.

We are an equal opportunity employer and value diversity at City Winery. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. Additionally, City Winery participates in the E-Verify Program in certain locations, as required by law.