Venue Box Office - Variable Staff

Live Nation Worldwide, Inc.; Denver (CO); On-site; USD 27,000 - 28,000; Part time

Benefits offered by this job

Generous vacation

Healthcare

Retirement benefits

Student loan repayment

Tuition reimbursement

Paid caregiver leave for new parents

Roadie Babies program assistance

Access to exclusive employee ticketing

Job summary

Live Nation Worldwide, Inc. is seeking multiple part-time Box Office Agents in the Denver area to service primarily the JUNKYARD and other venues as needed. This role requires flexibility with scheduling and is event-driven.

Responsibilities include cash handling, ticket sales reconciliation, and delivering friendly, knowledgeable guest service. Prior ticketing experience and familiarity with Ticketmaster systems are preferred.

Qualifications

• Cash handling knowledge and in-person customer service experience.
• Entry level proficiency with Microsoft Office and POS systems.
• Flexible schedule including nights, weekends and holidays.
• Ability to communicate well and work under high-volume conditions.
• High School Diploma required.

Responsibilities

• Balance and reconcile daily ticket sales in a fast-paced venue.
• Provide prompt, courteous customer service and assist guests.
• Manage Will Call and guest list operations during events.
• Troubleshoot show-day issues (transfers, barcodes, accounts).
• Ensure ADA compliance and coordinate with guest services.

Skills

Cash Handling

Customer Service

Microsoft Office

POS Systems

Flexible Schedule

Communication

Teamwork

Education

High School Diploma

Tools

Ticketmaster Host System

Windows PC

Job description

Job Summary: WHO ARE WE?

Live Nation Entertainment is the world’s leading live entertainment company, comprised of global market leaders: Ticketmaster, Live Nation Concerts, and Live Nation Media & Sponsorship. Ticketmaster is the global leader in event ticketing with over 620 million tickets sold annually and approximately 10,000 clients worldwide. Live Nation Concerts is the largest provider of live entertainment in the world promoting more than 50,000 events annually for nearly 7,000 artists in 40+ countries. These businesses allow Live Nation Media & Sponsorship to create strategic music marketing programs that connect more than 1,200 sponsors with the 145 million fans that attend Live Nation Entertainment events each year. For additional information, visit www.livenationentertainment.com.

WHO ARE YOU?

Passionate and motivated. Driven, with an entrepreneurial spirit. Resourceful, innovative, forward thinking and committed. At Live Nation Entertainment, our people embrace these qualities, so if this sounds like you then please read on!

THE JOB

We’re adding to our Box Office team and are searching for individuals to fill several Box Office Agent roles in the Denver area to service primarily the JUNKYARD as well as various events and other venues as needed. This role requires flexibility with scheduling and is a part‑time occasional position, based on event requirements.

WHAT THIS ROLE WILL DO

• Ensure compliance of Live Nation cash handling policies and procedures
• Balancing and reconciling daily/nightly ticket sales
• Prompt, courteous and knowledgeable customer service
• Facilitate night of show
• Will Call & Guest List Operations
• Troubleshooting night of show issues (Transfers, barcodes, account issues, etc.)
• Work with Guest Services/Operations on any ADA requirements
• Providing knowledge of upcoming events & upgrades available
• Knowledgeable on the events culture and genre
• Providing positive energy

Other Responsibilities

• Daily operations on Ticketmaster host system for sales and other tasks.
• Following opening and closing shift procedures
• Follow standards and processes for ticket types, ancillary events and qualifiers
• Ensure compliance with ADA ticket laws

WHAT THIS PERSON WILL BRING

• Required:
  • Knowledge of Cash Handling
  • Knowledge of In Person Customer Service
  • Entry level knowledge of Microsoft Applications (Outlook, PowerPoint, Excel, etc.) as well as Point Of Sales systems
  • Flexible schedule (days/nights, weekends and holidays)
  • Tolerance of all cultures, music and art forms
  • Ability to communicate, work well with others, work in a high-volume and sometimes stressful environment
  • High School Diploma
• Preferred:
  • Attention to detail in a multi-tasked environment
  • Knowledge of ticket sales and previous Ticketing experience
  • Experience in working in live entertainment operations
  • Ticketmaster host system experience
  • Experience in identifying counterfeit cash / ID’s
  • Working knowledge of Windows based PC programs

Physical Demands/Working Environment:

Working environment is fast‑paced and semi exposed to outdoor elements. Position requires repetitive use of arms/hands for typing

EQUAL EMPLOYMENT OPPORTUNITY

We aspire to build teams that reflect and support the fans and artists we serve. Every day we aim to promote environments where everyone can be themselves, contribute fully, and thrive within our company and at our events. As a growing business we will encourage you to develop your professional and personal aspirations, enjoy new experiences, and learn from the talented people you will be working with. Live Nation strongly supports equal employment opportunity for all applicants regardless of age (40 and over), ancestry, color, religious creed (including religious dress and grooming practices), family and medical care leave or the denial of family and medical care leave, mental or physical disability (including HIV and AIDS), marital status, domestic partner status, medical condition (including cancer and genetic characteristics), genetic information, military and veteran status, political affiliation, national origin (including language use restrictions), citizenship, race, sex (including pregnancy, childbirth, breastfeeding and medical conditions related to pregnancy, childbirth or breastfeeding), gender, gender identity, and gender expression, sexual orientation, intersectionality, or any other basis protected by applicable federal, state or local law, rule, ordinance or regulation. We will consider qualified applicants with criminal histories in a manner consistent with the requirements of the Los Angeles Fair Chance Ordinance, San Francisco Fair Chance Ordinance and the California Fair Chance Act and consistent with other similar and / or applicable laws in other areas. We also afford equal employment opportunities to qualified individuals with a disability. For this reason, Live Nation will make reasonable accommodations for the known physical or mental limitations of an otherwise qualified individual with a disability who is an applicant consistent with its legal obligations to do so, including reasonable accommodations related to pregnancy in accordance with applicable local, state and / or federal law. As part of its commitment to make reasonable accommodations, Live Nation also wishes to participate in a timely, good faith, interactive process with a disabled applicant to determine effective reasonable accommodations, if any, which can be made in response to a request for accommodations. Applicants are invited to identify reasonable accommodations that can be made to assist them to perform the essential functions of the position they seek. Any applicant who requires an accommodation in order to perform the essential functions of the job should contact a Human Resources Representative to request the opportunity to participate in a timely interactive process. Live Nation will also provide reasonable religious accommodations on a case‑by‑case basis.

HIRING PRACTICES

The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. Live Nation recruitment policies are designed to place the most highly qualified persons available in a timely and efficient manner. Live Nation may pursue all avenues available, including promotion from within, employee referrals, outside advertising, employment agencies, internet recruiting, job fairs, college recruiting and search firms.

The expected compensation for this position is:

$19.29 USD - $20.00 USD Hourly

Pay is based on a number of factors including market location, qualifications, skills, and experience.

Recruiters will only contact candidates from official Live Nation or affiliated brand email domains.

Benefits

• generous vacation
• healthcare
• retirement benefits
• student loan repayment
• tuition reimbursement
• six months of paid caregiver leave for new parents including fostering
• perks like Roadie Babies helping new parents care for their babies on work trips
• access to free live events through our exclusive employee ticketing program

Recognized for seven years as a Great Place to Work and named one of Fortune’s World’s Most Admired Companies, Live Nation Entertainment is the world’s leading live entertainment company comprised of global market leaders: Ticketmaster, Live Nation Concerts, and Live Nation Media & Sponsorship. Our world‑class teams specialize in all aspects of the live entertainment industry, from ground‑breaking innovations in ticketing, global venue development and operations, concert promotion and production, sales and brand partnerships, and unparalleled artist management supported by professionals in all facets of corporate operations. We believe in taking care of the countless employees helping artists bring live music to fans all around the world. Our many unique benefit programs are designed to help our teams live life to the fullest including generous vacation, healthcare, retirement benefits, student loan repayment, tuition reimbursement, six months of paid caregiver leave for new parents including fostering and perks like Roadie Babies helping new parents care for their babies on work trips. And of course, access to free live events through our exclusive employee ticketing program. There is no bigger stage for your career. See what your future looks like at Live Nation Entertainment.