Vendor Relations Liaison

UPMC; Pittsburgh (Allegheny County); Hybrid; USD 42,000 - 54,000; Full time

Job summary

UPMC Corporate Services seeks a Vendor Relations Liaison in Pittsburgh to support the Revenue Cycle Insurance Collections Department. The role requires in-office presence at Quantum One with a potential for hybrid work; initial in-office attendance is required until standards are met.

The position involves reviewing attorney requests for billing records, processing itemized statements, and ensuring HIPAA compliance across multiple systems, with a 5–7 day turnaround target.

Qualifications

• High School diploma or equivalent with 1 year of billing/collections experience or 3 years in a business office.
• Bachelor's degree preferred.
• Knowledge of medical terminology and third-party payer guidelines.
• Proficiency in Word and Excel; familiarity with patient accounting systems.

Responsibilities

• Review account balances and verify billing activity with payers or guarantors.
• Maintain department productivity guidelines and quality standards.
• Follow up on vendor reports and contact guarantors/payors for payments; assign uncollectible accounts to agencies.
• Counsel and evaluate patients on their financial situation and conduct screening.
• Identify A/R issues that may impact workflow.
• Ensure adherence to core values in all interactions.
• Create and analyze spreadsheets of assigned book of business and review for account trends.
• Adhere to applicable debt collection laws and regulations.
• Process balance write-offs per department policies and pursue resolutions for refunds or adjustments.
• Maintain HIPAA compliance at all times.

Skills

Attention to detail

HIPAA compliance awareness

Knowledge of medical terminology

Patient accounting concepts

Education

High School diploma or equivalent

Bachelor's degree preferred

Tools

Microsoft Word

Microsoft Excel

Job description

UPMC Corporate Services is hiring a Vendor Relations Liaison to support the Revenue Cycle Insurance Collections Department. This role will work in the office at the Quantum One building in Pittsburgh, PA, with the potential of a hybrid schedule. Coming into the office will be required until quality and productivity standards are met.

Vendor Relations Liaisons are responsible for reviewing attorney requests and subpoenas for billing records. They process itemized billing statements for most UPMC Hospitals and Physicians if the requests are valid. The liaison will check multiple billing applications to pull all billing records associated with the request and mail the request USPS, Certified mail and or secure portals. All billing records are checked before sending to make sure they are HIPAA compliant. The Liaisons maintain a 5-7 business day turnaround for processing all requests. Vendor Relation Liaisons are required to have a high attention to detail when reviewing and processing requests as they contain highly sensitive PHI. Failure to adhere to HIPAA regulations can result in severe penalties, including civil monetary fines, criminal charges, civil lawsuits, reputational damage, corrective action plans, and potential loss of eligibility for government healthcare programs

Responsibilities:

• Review account balances to ensure appropriate billng activity has occurred to either a third party payer or guarantor.
• Maintain department productivity guidelines.
• Maintain compliance with quality standards.
• Complete review and take action of vendor reports and perform the appropriate follow-up. Contact guarantors, third party payers, and/or other outside agencies for payment of balances due. Assign accounts deemed uncollectible to collection agencies. Monitor assignment of accounts for appropriateness and initiates change as required.
• Counsel and evaluate the patient's financial situation and complete the appropriate screening.
• Identify A/R issues that may impact workflow.
• Perform duties and responsibilities in a manner which promotes the core values of UPMC (Quality and Safety, Dignity and Respect, Caring and Listening, Excellence and Innovation, Responsibility and Integrity) in all consumer and UPMC interactions.
• Create and analyze spreadsheets of assigned book of business and review for account trends.
• Adhere to Fair Debt Collections Practice Act and the Fair Credit Extension Uniformity Act and understand the laws and regulations applicable to job functions.
• Process account balance write-offs according to department policies. Identify and take action towards resolution of problematic accounts through potential refunds, adjustments, payments transfers, etc.
• High School diploma or equivalent and 1 year of claims processing/billing/collections experience, OR High School diploma or equivalent and 3 years of experience in a business office setting.
• Bachelor's degree preferred.
• Knowledge of medical terminology, third party payer guidelines and reimbursement practices, and available financial resources for payment of balances due.
• Proficiency in Microsoft Word and Excel.
• Strong understanding of all patient accounting systems.

Licensure, Certifications, and Clearances:

• Act 34

UPMC is an Equal Opportunity Employer/Disability/Veteran