Vendor Partner Specialist - Contact Center Operations

Healthfirst; New York (NY); On-site; USD 51,000 - 80,070; Full time

Benefits offered by this job

Medical, dental, and vision coverage

Life insurance

401(k) contributions

Job summary

Healthfirst is hiring for a position that involves analyzing and managing vendor workflows to ensure compliance and efficiency. You will communicate with departments and maintain vendor relationships while overseeing daily operations and training.

The ideal candidate will have a high school diploma or GED, with preferred experience in the healthcare industry. Healthfirst offers competitive benefits along with a salary range depending on the location. Join Healthfirst to enhance quality metrics impacting workflow!

Qualifications

• Experience in analysis and vendor relationship management.
• Experience analyzing business requirements.
• Experience meeting strict deadlines.

Responsibilities

• Analyze daily workflow and vendor tasks.
• Ensure accuracy of vendor outputs.
• Communicate with department leaders and quality teams.
• Manage vendor system access issues.
• Coordinate training for parties involved.

Skills

Vendor relationship management

Business analysis

MS Office Suite

Metric creation and reporting

Education

GED or High School diploma

Bachelor's degree or higher

Job description

Responsibilities

• Analyze, manage and delegate daily workflow to and from external vendors to ensure proper execution of tasks and meeting of SLAs are accurate.
• Analyze and ensure vendor accuracy by reviewing and consolidating work product to identify trends and gaps.
• Communicate regularly with department leaders, subject matter experts, and quality teams regarding processes, system issues, quality scores, and opportunities to increase performance and/or quality metrics impacting workflow and membership.
• Ensure adherence of regulatory and compliance mandates.
• Work with Information Technology to define and ensure business requirements are clearly understood and solutions achieved.
• Administer daily oversight and resolution of issues affecting vendor user system access.
• Assist in onboarding of newly hired vendors.
• Trend and respond to all daily inquiries.
• Function as liaison between department leaders and vendors in relaying information around business processes, workflow, projects, process improvement.
• Maintain accurate documentation of assigned and completed vendor work, with daily summary reporting to Management.
• Coordinate training with all appropriate parties.
• Maintain ongoing communication to ensure Operations Training, Quality Assurance and vendors are updated and aligned on all departmental changes.
• Identify new opportunities for vendor engagement.
• Recommend changes, updates and workflow process enhancements for continuous improvement and streamlining.
• Assist with special projects and other duties based on business need.

Minimum Qualifications

• Work experience in analysis and vendor relationship management.
• Experience analyzing business requirements.
• Experience with MS Office Suite.
• Experience in metric creation and reporting.
• Experience meeting strict deadlines.
• GED or High School diploma from an accredited institution.

Preferred Qualifications

• Healthcare industry experience (e.g., managed care organization, commercial health insurance plans, hospital).
• Insurance enrollment and billing experience.
• Understanding of performance management, interpreting measurements, and dissemination of information to department leadership or vendor.
• Proactive approach to management of inventory and system accesses to ensure data and workflow continues to be maintained.
• Bachelor's degree or higher from an accredited institution.
• Compliance & Regulatory Responsibilities: Noted above.
• License/Certification: NA.

Salary & Benefits

• Hiring Range*: Greater New York City Area (NY, NJ, CT residents): $58,900 - $80,070; All Other Locations (within approved locations): $51,000 - $75,905.
• Benefits include medical, dental, and vision coverage; incentive and recognition programs; life insurance; and 401(k) contributions.

Equal Opportunity Employer

HF Management Services, LLC complies with all applicable laws and regulations. Applicants and employees are considered for positions and are evaluated without regard to race, color, creed, religion, sex, national origin, sexual orientation, pregnancy, age, disability, genetic information, domestic violence victim status, gender and/or gender identity or expression, military status, veteran status, citizenship or immigration status, height and weight, familial status, marital status, or unemployment status, as well as any other legally protected basis. HF Management Services, LLC shall not discriminate against any disabled employee or applicant in regard to any position for which the employee or applicant is otherwise qualified. If you have a disability under the Americans with Disability Act or a similar law and want a reasonable accommodation to assist with your job search or application for employment, please contact us by sending an email to [e-mail] or calling 212-519-1798. In your email please include a description of the accommodation you are requesting and a description of the position for which you are applying. Only reasonable accommodation requests related to applying for a position within HF Management Services, LLC will be reviewed at the e-mail address and phone number supplied.