Vendor Governance & Performance Lead

First Tech Federal Credit Union; Hillsboro (OR); On-site; USD 117,000 - 140,000; Full time

Benefits offered by this job

Medical, dental, vision coverage

401(k) match

Paid time off and holidays

Employee pricing on lending products

Job summary

First Tech Federal Credit Union is seeking a Staff Vendor Relations Manager to lead governance, performance management, and strategic oversight of the vendor portfolio. You will act as the primary relationship manager for critical partners, ensuring delivery against objectives, contracts, and regulatory requirements.

You will develop governance frameworks, drive performance through scorecards and reviews, manage escalations, and partner with Risk, Legal, Compliance, Information Security, and

Qualifications

• 6 to 8 years of experience in vendor governance, SLA management, and escalation frameworks.
• Experience developing multi-dimensional vendor scorecards and QBR programs.
• Working knowledge of third-party risk management (TPRM) frameworks, including NCUA third-party guidance.

Responsibilities

• Lead governance and relationship management for strategic and critical vendor partners.
• Develop and manage vendor scorecards, performance metrics, and executive reporting.
• Conduct regular business reviews to ensure vendor performance meets contractual commitments and SLAs.
• Lead vendor issue escalations and remediation efforts to drive accountability.
• Monitor vendor risks including operational, financial, cybersecurity, concentration, and compliance.

Skills

Vendor governance

SLA management

Executive communication

Third-party risk management

Stakeholder management

Education

Bachelor's degree or 4+ years experience

Tools

GRC tools

Vendor performance platforms

Job description

First Tech Federal Credit Union is seeking a Staff Vendor Relations Manager to lead governance, performance management, and strategic oversight of the vendor portfolio. You will act as the primary relationship manager for critical partners, ensuring delivery against objectives, contracts, and regulatory requirements.

You will develop governance frameworks, drive performance through scorecards and reviews, manage escalations, and partner with Risk, Legal, Compliance, Information Security, and