Vendor Compliance Manager

AI Fire; New York (NY, CA); Remote; USD 90,000 - 120,000; Full time

Job summary

AI Fire is seeking a Vendor Compliance Manager to ensure our vendor network meets customer compliance requirements. You will manage third‑party platforms (Avetta, ISNetworld, Veriforce), handle COIs, and coordinate onboarding with the Vendor Relations Manager team.

The role requires 3–5 years in vendor compliance and a bachelor’s degree. You will review licenses and background checks, work with customers on insurance and site access, and guide vendors through onboarding and training to ensure

Qualifications

• 3–5 years of vendor/contractor compliance experience.
• Bachelor's degree in business, risk management, or related field preferred.
• Experience with third‑party platforms such as Avetta/ISNetworld/Veriforce required.

Responsibilities

• Guide vendors through registration and documentation on compliance platforms, acting as primary compliance contact.
• Monitor compliance status across programs and address expiring or missing requirements.
• Review licenses, permits, and COIs for completeness and accuracy; resolve gaps with vendors and customers.
• Manage COIs, verify coverage types, limits, and endorsements; track expirations and renewals.
• Vet vendor trade qualifications to confirm suitability for assigned trades/services.
• Partner with Safety to ensure vendors meet safety requirements before approval.
• Maintain current understanding of customer compliance requirements and coordinate onboarding.
• Keep internal teams updated on vendor status and issues delaying readiness.
• Coordinate onboarding and auto-booking changes through Vendor Relations Manager team.
• Recommend improvements to vendor compliance processes and rollout of new requirements.

Skills

Vendor compliance

COI management

Documentation review

Vendor communication

Education

Bachelor's degree in business/risk management

Tools

Avetta

ISNetworld

Veriforce

Microsoft Excel

Job description

Vendor Compliance Manager

JOB SUMMARY:

The Vendor Compliance Manager ensures our vendor network meets the compliance requirements of our customers so vendors are approved, credentialed, and ready to perform work when and where customers need them. This role manages vendor compliance across third-party platforms such as Avetta, ISNetworld, and Veriforce, as well as customer-specific requirements for insurance, site access, badging, and background checks. The role owns certificate of insurance management for the vendor network, vets vendor trade qualifications, identifies compliant vendors, closes outstanding requirements, and keeps internal teams informed of vendor readiness. Vendor onboarding and any auto-booking adjustments are coordinated through the Vendor Relations Manager team.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Guide vendors through registration, prequalification, and documentation on customer-required compliance platforms (such as Avetta, ISNetworld, and Veriforce), along with customer-specific badging, background check, drug screening, and site training requirements, serving as the primary contact for compliance support.
• Monitor vendor compliance status across all customer programs and proactively address expiring, missing, or incomplete requirements through regular outreach and follow up.
• Review licenses, permits, and other required documentation for completeness and accuracy, and work with vendors, compliance platforms, and customers to resolve compliance gaps.
• Manage certificates of insurance (COIs) for the vendor network, verifying coverage types, limits, additional insured and waiver of subrogation endorsements against contract and customer requirements, tracking expirations, and obtaining renewals before coverage lapses.
• Vet vendor trade qualifications, including licenses, certifications, and technician capabilities, to confirm vendors are qualified to perform the trades and services they are assigned.
• Partner with the Safety team to ensure vendors meet all safety requirements before they are approved for work.
• Maintain a current view of customer compliance requirements and identify vendors able to meet them in needed markets, coordinating onboarding and coverage needs with the Vendor Relations Manager team.
• Maintain accurate compliance records and provide Vivian and internal teams with clear updates on vendor status, outstanding items, and issues that could delay service readiness.
• Maintain engagement with approved vendors ahead of customer site launches and new customer programs, and coordinate readiness with Operations and Vendor Relations. Route vendor onboarding and auto-booking changes through the Vendor Relations Manager team.
• Recommend improvements to vendor compliance processes and standards, and support the rollout of new customer compliance requirements across the vendor network.

ERSONAL COMPETENCIES:

Conducts himself/herself with the highest ethical and moral standards and inspires the same from staff and co-workers.

• Customer Service- providehelpful, courteous, accessible, responsive and knowledgeable support to staff, clients, and others at all times.
• Reliable and consistent in attendance, demeanor and work product.
• Problem Solving- Identifies potential issues, findsolutions by looking beyond the obvious, and applyeffective methods for solving problems to support the business objectives.
• Strong interpersonal/communication skills; open to thought provoking dialogue to achieve common goals.
• Detailed oriented and demonstrate a high degree of accuracy when performing job duties.

• Ability to work autonomously.

SKILLS:

• Strong follow-through, attention to detail, and proactive problem solving. Clear communication with vendors and internal teams, sound judgment when escalating issues, and the ability to manage competing priorities independently.

REQUIRED EXPERIENCE /QUALIFICATIONS:

Years of Experience: 3-5 years of experience in vendor or contractor compliance, insurance, or risk management, including hands-on review of certificates of insurance

• Education: Bachelor's degree in business, risk management, or a related field preferred, or equivalent experience
• Certification / Licenses: None required. Certifications such as CISR or a similar insurance credential are a plus.
• Technical Skills: Hands-on experience managing contractor compliance on third-party platforms such as Avetta, ISNetworld, or Veriforce is required.
• Technology: Proficiency in Microsoft Office, including Excel for tracking and reporting.

TRAVEL: This position may require approximately 25% travel

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.