Vending Machine Associate

POP MART; Portland (OR); On-site; USD 32,000 - 44,000; Full time

Benefits offered by this job

On-the-job training

Career development opportunities

Equal pay commitment

Job summary

POP MART is seeking a Vending Machine Associate to manage Robo Shop kiosks in North America, including on-site at Washington Square Mall in Portland and off-site at Bridgeport Village Mall. You will ensure product availability, cleanliness, and smooth customer interactions while supporting inventory and leasing contract-related tasks.

The role requires a high school diploma or equivalent (or 6 months of retail experience), strong communication, and the ability to work nights and weekends.

Qualifications

• High School Diploma or GED required or at least 6 months retail experience.
• Strong communication and customer service skills.
• Attention to detail and sense of urgency; able to work independently.

Responsibilities

• Manage Robo Shop operations and product restocking.
• Handle sanitation and customer complaints to meet performance targets.
• Assist warehouse with inventory and product flow; support leasing documents for Robo Shop contracts.
• Support store sales efforts in nearby NYC area if needed.
• Other duties as assigned.

Education

High School Diploma or GED

Tools

Retail operations

Job description

POP MART (09992.HK), founded in 2010, is a leading global company in the trend culture and entertainment industry. Centered around IP, POP MART has built a comprehensive platform for creative incubation and IP operation, empowering global creators while delivering exciting products, services, and immersive entertainment experiences to consumers.

POP MART identifies and nurtures emerging artists and designers worldwide, creating popular character IPs through a well-established IP development and operation system. Its portfolio includes iconic IPs such as MOLLY, SKULLPANDA, DIMOO, THE MONSTERS, and Hirono. By launching art toys and derivative products based on these IPs, POP MART continues to lead trends in consumer culture.

As of the end of 2024, POP MART operates over 500 physical stores and more than 2,300 Robo Shops across 30+ countries and regions. Through multiple cross-border e-commerce platforms, the company has reached audiences in over 90 countries and regions, bringing joy to young consumers around the world.

Job Overview

We are in search of a Vending Machine Associate ready to join our North American Retail Business team. The person will be responsible for the local operation and management of our vending machine (RoboShop) and ensuring the achievement of RoboShop’s performance. This role will also support store stocking and customer service experience operations as well. This role will be responsible for both onsite (Washington Square Mall) and off‑site (Bridgeport Village Mall) vending machines.

What You Will Achieve

• Mainly responsible for the Robo Shop management, product restocking, sanitary and customer complaints to ensure the achievement of performance.
• Assist warehouse and goods management including products in and out of the storage, allocation and inventory.
• Assist the development manager to follow up with the leasing process and file management of Robo Shop related contracts.
• Assist the store sales around the NYC area if needed.
• All other duties or projects as assigned.

What You Will Need

• High School Diploma or G.E.D., or at least 6-month retail or related experience.
• Great personality and excellent communication skills.
• Possesses a tenacious sense of urgency and attention to detail.
• Strong self‑driving force.
• Ability to work a flexible schedule that meets the business needs, including nights, evenings and weekends.
• Fluency in any other language is a plus.
• Having a driver’s license or having a vehicle is a plus.
• Transportation is a non‑negotiable for this role, this role involves a commute.

Physical Requirements

• Ability to regularly lift, carry, and move merchandise and supplies up to 50 lbs.
• Ability to stand and walk for extended periods (up to 6-8 hours per shift)
• Ability to bend, kneel, reach, and climb ladders or step stools safely
• Ability to perform repetitive tasks such as unpacking boxes, tagging items, and stocking shelves
• Able to work in a fast-paced environment that may require quick movements and multitasking
• Ability to work in varying temperature conditions, including stockroom and receiving areas
• Manual dexterity required to operate standard stockroom tools (e.g., box cutters)

What We Offer

• Opportunities to learn and lead: we provide on-the-job training to ensure employees are equipped with the most up-to-date skill sets and knowledge
• Career development: we work with you to advance your career through short-term assignments, and new experiences, etc.
• POP MART is committed to equal pay initiatives and will not ask candidates for their current or past salary.
• As an Equal Opportunity Employer, POP MART does not discriminate against applicants or employees because of race, color, creed, religion, sex, national origin, veteran status, disability, age, citizenship, marital or domestic/civil partnership status, sexual orientation, gender identity or expression or because of any other status or condition protected by applicable federal, state or local law. We welcome applications from people with disabilities. Accommodations are available upon request for candidates taking part in all aspects of the selection process.