Vehicle Title Specialist - Transaction Operations

Lucid Motors; Phoenix (AZ); On-site; USD 70,000 - 90,000; Full time

Benefits offered by this job

Medical, dental, and vision coverage

Life and disability coverage

401(k) retirement plan

Equity program

Job summary

Lucid Motors in Phoenix, AZ is seeking a Vehicle Title Specialist to manage trade-ins and title-related processes with accuracy and timeliness. You will research state DMV processes, reassign titles across the US, and handle lien payoffs and refunds while maintaining strong stakeholder communications.

The role emphasizes proactive problem solving, collaboration with internal teams, and a drive for process improvements in title inventory and resolution planning.

Qualifications

• Bachelor's degree preferred.
• Notary Designation is mandatory; sponsorship is provided post-hiring.
• Experience in dealership operations or vehicle titling is advantageous.

Responsibilities

• Conduct research on state DMV processes to identify efficient title transfer methods.
• Reassign titles across US states and territories.
• Handle lien payoffs and customer refunds.
• Create and manage reports using MS Excel and internal systems.
• Communicate with customers and stakeholders to resolve title transfer issues.

Skills

Attention to detail

Communication skills

Research skills

Notary designation

Education

Bachelor's degree preferred

Tools

Microsoft Excel

Outlook

Word

Teams

Job description

Vehicle Title Specialist - Transaction Operations

Phoenix, AZ

About Lucid

At Lucid, we are creating exceptional mobility experiences through innovation to drive the world forward. Built on Lucid’s proprietary technology and software-defined vehicle architecture, our award-winning vehicles bring our “Compromise Nothing™” approach to the global automotive market. That means refusing to choose between performance and sustainability, design and engineering, ambition and integrity. In Lucid Air and Lucid Gravity, we have designed and built vehicles that have redefined their segments, combining exceptional range, performance, design, and expansive space in a single experience.

We achieve this through deep vertical integration, with design, engineering, and productionhappening in-houseacross our global offices andmanufacturingfacilities.Ourteamscomefromindustriesaround the world, united by a shared commitment to excellence.By refusing to settle, youcanhelpredefinewhat’spossible andshape the future of mobility.

As a Transaction Operations Title Specialist, you will be instrumental in ensuring smooth and compliant resolution of all trade-ins and used vehicle title matters. Your role involves creative problem-solving and tenacious pursuit of solutions to various title-related challenges. You'll collaborate closely with colleagues, partners, and customers, employing your exceptional communication skills to confidently navigate intricate problems.

The Role:

• Conduct research on state-specific DMV processes to identify efficient title transfer methods and become a subject matter expert in vehicle title and registration processes across the US.
• Reassign titles varying in complexity from all U.S. states and territories.
• Handle all aspects of lien payoffs and customer refunds.
• Maintain a low-aged vehicle inventory by proactively addressing hurdles that hinder the sales proceeds collection.
• Generate, dispatch, receive, and process packages of supporting documents daily to relevant stakeholders (customers, banks, auctions).
• Create, edit, and manage reports using MS Excel and internal data systems and address them daily by notating tasks, updates, and resolution plans to ensure there is timely follow-up on outstanding titles or issues.
• Employ effective, regular, and direct communication with customers and stakeholders to resolve issues preventing title transfer and to ensure adherence to schedules and timely submission of necessary documents.
• Effectively manage email and chat channels, staying updated with process changes and implementing necessary updates in conjunction with other outstanding daily tasks or projects.
• Strive for autonomy in your role and identify avenues for improvement, collaborating with project management teams and mapping out training for future development of the team.
• Be a source of knowledge when it comes to title inventory, outstanding titles, title issues, and resolution plans.
• Work to train various field teams through the trade-in and in-take vehicle process to ensure a smooth customer experience.

Qualifications:

• 3+ years of professional office experience; bachelor's degree preferred.
• Previous exposure to administrative roles, dealership operations, or vehicle titling is advantageous.
• Strong attention to detail and demonstrated organizational prowess.
• Proficient research skills to discover efficient state-specific title transfer methods.
• Exceptional written and verbal communication skills.
• Intermediate proficiency with Microsoft Office Suite (Excel, Outlook, Word, Teams).
• Notary Designation is mandatory; sponsorship is provided post-hiring.

At Lucid, we don’t just welcome diversity - we celebrate it! Lucid Motors is proud to be an equal opportunity workplace. We are committed to equal employment opportunity regardless of race, color, national or ethnic origin, age, religion, disability, sexual orientation, gender, gender identity and expression, marital status, and any other characteristic protected under applicable State or Federal laws and regulations.

INDCORP

Compensation & Benefits:

• medical, dental, and vision insurance
• life and disability coverage
• paid time off
• paid holidays
• a401(k) retirementplan
• Eligible employees may also participate in Lucid’s equity program and/or a discretionary annual cash incentive program
• Incentive and equity awards, if applicable, are determined based on individual performance, role scope, market considerations, and overall company results, in accordance with the terms of the applicable plans.

Equal Opportunity: At Lucid, we believe diversity strengthens everything we build. Lucid Motors is proud to be an equal opportunity employer and is committed to providing an inclusive workplace for all. We consider all qualified applicants without regard to race, color, national or ethnic origin, age, religion, disability, sexual orientation, gender, gender identity or expression, marital status, or any other characteristic protected by applicable state or federal laws and regulations.

Accessibility: Lucid Motors is committed to providing reasonable accommodations for qualified individuals with disabilities. If you need anyaccommodation toparticipatein the application process, please contact us atTA-Operations <@> lucidmotors.com . This email address is designated solely for accommodation requests and is not monitored for job applications or resume submissions. To be considered for employment, all applications must be submitted through the Lucid Motors Careers website.

Candidate Data Privacy: Bysubmittingyour application, you understand and agree that your personal data will be processedin accordance withour Candidate Privacy Notice .