Vehicle Service Specialist

Henley VIOC; Torrance (CA); On-site; USD 24,796 - 33,062; Full time

Benefits offered by this job

Paid training

Evenings off

DailyPay access

Internal promotion

PPE provided

Tuition reimbursement

Employee discount

Health/Dental/Vision/401(k)

Job summary

Henley VIOC is hiring entry‑level team members in Torrance, CA. No prior experience is required; you will receive paid on‑the‑job training and learn the Valvoline Instant Oil Change SuperPro process. The role offers part‑time or full‑time opportunities with clear advancement paths and generous benefits.

You will perform oil changes, inspect vehicles, and provide friendly customer service in a fast‑paced shop atmosphere. Training is provided, and internal promotion is common.

Qualifications

• Attention to detail and ability to follow instructions.
• Excellent problem-solving skills.
• Strong customer service and communication skills.
• Ability to work in a fast-paced environment and handle multiple tasks.
• Able to learn and follow the VIOC SuperPro process for all services.
• Must have reliable transportation.

Responsibilities

• Provide exceptional customer service and address any concerns or questions.
• Perform oil changes, filter replacements, and lubrication services for vehicles.
• Inspect vehicles for any potential issues or areas that require attention.
• Conduct basic maintenance tasks such as tire rotations and fluid level checks.
• Basic computer knowledge/aptitude.
• Keep track of inventory and ensure all supplies are readily available.
• Maintain a clean and organized work environment.
• Follow safety protocols and guidelines to ensure a safe working environment.

Skills

Attention to detail

Problem solving

Customer service

Communication

Fast-paced work

Learning VIOC processes

Reliable transportation

Job description

Are you looking to reach your full potential? Do you enjoy meeting new people and working in a team environment? Whether you are looking for a part‑time job with flexible hours, or a full‑time career with excellent advancement opportunities, Henley Companies, the largest franchisee of Valvoline Instant Oil Change, is proud to offer you the tools necessary to succeed.

We welcome all types of talent – no matter your background or experience. Wherever your confidence level is, we’ll make sure you’re trained in the services we offer including changing oil, checking/filling vehicle fluids or inspecting/replacing lights and wipers. Our team of trainers are equipped to lead you through the path of self‑made success. That’s why we do not require any experience in our service centers! It doesn’t matter if you’re a recent high‑school grad, a well‑seasoned professional looking for a change, a veteran transitioning back into civilian life or somewhere in the middle.

THE TOOLS WE'LL PROVIDE TO YOU

• Paid on‑the‑job training
• No late evenings – Most locations close by 7pm
• Competitive pay set at $21.00 per hour
• Now offering Earned Wage Access through DailyPay!
• Promoting from within – 95% of upper‑level management started out in an entry‑level position
• Safety Shoes, Uniforms & Personal Protective Equipment (PPE)
• Tuition Reimbursement
• Employee Discount – 50% off most services for up to 2 vehicles
• Medical, Dental, Vision, and 401(k) Savings plan

Terms and conditions may apply and benefits may differ depending on location.

Responsibilities

• Provide exceptional customer service and address any concerns or questions.
• Perform oil changes, filter replacements, and lubrication services for vehicles.
• Inspect vehicles for any potential issues or areas that require attention.
• Conduct basic maintenance tasks such as tire rotations and fluid level checks.
• Basic computer knowledge/aptitude.
• Keep track of inventory and ensure all supplies are readily available.
• Maintain a clean and organized work environment.
• Follow safety protocols and guidelines to ensure a safe working environment.

Requirements

• Attention to detail and ability to follow instructions.
• Excellent problem‑solving skills.
• Strong customer service and communication skills.
• Ability to work in a fast‑paced environment and handle multiple tasks.
• Able to learn and follow the VIOC SuperPro process for all services.
• Must have reliable transportation.

Essential Functions

Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions of the job.

• Inspecting and replacing car lights and wipers.
• Check fluid levels and add fluids to vehicle when necessary.
• Inspect/replace engine air filter and cabin air filter.
• Add oil to engine in the proper amount based on specifications of vehicle make/model.
• Able to remove/rotate/lift/reinstall tires for tire rotation service.
• Lubricate necessary components of the chassis/driveline.
• Perform additional services on cooling systems and transmissions.
• Perform second checks by visually verifying and performing proper callouts to ensure all necessary services have been performed correctly.
• Able to move from bay to bay to perform services on multiple vehicles.
• Frequently ascends/descends stairs/catwalks/stepstools to retrieve vehicle parts (filters, wipers, etc.) or perform services top side or underneath the vehicle (drain oil, replace filter, differential services, lubrication).
• Able to work for extended periods of time with arms above your head when performing services underneath the vehicle on a catwalk.
• Constantly positions self to perform required services under the hood, related to tires, or on catwalk working underneath the vehicle.
• Able to move/transport items up to approximately 50 pounds.
• Able to work with tools to perform duties in tight sometimes hard to reach areas.
• Communicate verbally and receive verbal communication to ensure services are performed accurately, safely and in the proper order.
• In this position you will be subject to environmental conditions. Activities occur inside and outside and in varying temperature conditions.
• In this position you will be subject to noise. There is sufficient noise to cause the worker to shout in order to be heard above ambient noise level.
• In this position you will be subject to hazards. Includes a variety of conditions including but not limited to proximity to moving mechanical parts, moving vehicles, electrical current, exposure to high heat, and exposure to chemicals.
• In this position you will be subject to atmospheric conditions. One or more of the following conditions that may affect the respiratory system or skin: fumes, odors, dust, mists, gases, restricted ventilation.
• In this position you will be required to function in narrow aisles or passageways such as catwalks.

The above description is not intended to be an "all-inclusive" list of the duties and responsibilities of the job described, nor is it intended to be such a listing of the skills and abilities required to do the job. Rather, it is intended only to describe the general nature of the job.

Henley Companies and its affiliates are proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, national origin, gender, age, religion, disability, sexual orientation, veteran status, marital status, or any other characteristics protected by law.

We participate in the E-Verify program.

Equal Opportunity Employer. This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.