Vehicle Registration Technician - Nucla

Montrose County Sheriff's Office; Colorado; On-site; USD 38,000 - 46,000; Full time

Job summary

Montrose County Clerk & Recorder's Office in Colorado seeks an Office Technician to perform routine and non-routine duties related to vehicle registration and titling, maintaining confidentiality and accuracy.

You will operate databases, assist the public, review documents, and stay current with laws and procedures, with emphasis on customer service and teamwork.

Qualifications

• Education: high school graduate, GED or equivalent.
• Experience: minimum of two years in a role like Office Technician or equivalent combination of education and experience.
• Must learn and retain information for complex transactions.
• Must navigate Windows-based software.
• Must manage high-volume customer interactions.
• Must research and provide accurate information on requests.
• Excellent verbal and written communication in English.

Responsibilities

• Maintain confidentiality and handle sensitive information.
• Operate computers and maintain multiple databases related to vehicle registration and titling.
• Interact with City/County/State agencies including DOR.
• Verify accuracy of transactions and reconcile with daily/monthly reports.
• Stay current on laws and procedures related to vehicle registration and titling.
• Enter data accurately into software systems and process title/registration transactions with minimal supervision.
• Provide professional customer service and assist the public.

Skills

Confidentiality

Database management

Customer service

Research skills

Attention to detail

Communication

Education

High school diploma or GED

Tools

Windows-based software

Microsoft Office

Job description

General Statement of Duties : Performs a variety of routine, as well as non-routine, duties related to the Clerk & Recorder's Office.

Supervision Received : Works under the direction of the Clerk & Recorder Supervisor-Vehicle Registration.

Supervision Exercised : This position has no supervisory responsibilities.

Essential Functions: All of the duties listed are examples of duties that may be required in positions of this class but are not limited to the following:

Maintain highest level of confidentiality

Operate computers and maintain multiple databases related to general duties of the Office

Work closely with other corresponding agencies at the City, County, or State levels including the Department of Revenue

Verify accuracy of own transactions and reconcile to daily and monthly reports for accuracy

Maintain current knowledge of laws and procedures regarding the Vehicle Registration and Titling Process as they may change over time

Keep current on training modules, as available

Must relate effectively with staff and the public to portray a professional and courteous manner

Operate a variety of office equipment including but not limited to copy machine, phone, fax, printer, scanner, and calculator

Regular and predictable attendance is required

Ability to answer phones and answer the Public's questions in a professional manner. If the answer is unknown, must be able to research, find the correct answer, and get back to the questioner

Be a team player, willing to jump in and help wherever needed

Be willing to travel for training

Maintain a cash drawer and keep it secure

Review vehicle registering, titling and related documents, checking for accuracy and completion

Prepare analysis of accounts, as required or assigned

Enter data accurately into the appropriate software system

Perform title and registration transactions with little or no supervision

Verify for accuracy the required documentation and required signatures on all records

Able to effectively navigate various websites (i.e. Clerk's Corner, DOR, CCCA, etc.)

Must be self-motivated and able to find activities to occupy time that will improve skills and job knowledge

Perform other work as required in the Office of the County Clerk and Recorder

MINIMUM QUALIFICATIONS

Required Knowledge, Skills and Abilities:

Education: A high school graduate, GED or equivalent.

Experience : A minimum of two (2) years of increasingly responsible experience as, or in, a position equivalent to Office Technician or equivalent combination of education and experience.

• Ability to learn and retain information for completing complex transactions
• Ability to learn technical terminology
• Must be able to self-direct and navigate through Windows based computer software
• Must possess demonstrated research skills / knowledge
• Perform easily and work accurately with high levels of detail while under a stressful workload
• Must be able to manage a high volume of customers always acting with professionalism
• Ability to manage difficult customers

Language Skills : Must have the ability to communicate effectively both verbally and in writing and the skill to organize materials and present information clearly and concisely in verbal and written form. Must understand and follow verbal and written instructions. Must have proficient knowledge of the English language, proper grammar, punctuation and spelling in other oral and written communication and have the ability to write routine reports and correspondences. Must be able to read, comprehend and apply laws, rules, regulations, policies and standard operating procedures required for this position, as well as, basic how-to documents and manuals.

Interpersonal Skills: Must possess the ability to establish and maintain cooperative working relationships with fellow employees, representatives of other agencies and organizations and members of the community. Must have a strong customer service orientation and the ability to work collaboratively within a team environment. Must be able to interact professionally and diplomatically with County employees, other agencies and organizations and members of the community and manage difficult or emotional customer situations. Must have the skill to organize work flow and accomplish established objectives. Must possess the ability to recognize when confidentiality is required and maintain strict confidentiality. Must maintain appropriate professional boundaries in relationships with customers/clients and the general public.

Mathematical Skills: Must have the ability to work with moderate to complex mathematical concepts such as addition, subtraction, multiplication and division in all units of measure, using whole numbers, fractions, percentages, decimals, proportional rates and ratios. Must be able to analyze technical data and apply it to practical situations. Must have working knowledge of basic financial transactions, such as payment / receipt transactions, balancing a cash drawer, making change, and finding transaction errors.

Reasoning Skills : Must be able to apply principles of logic and reasoning or scientific thinking to a wide range of intellectual and practical problems and work independently with minimal supervision. Must be able to prioritize work and simultaneously manage multiple responsibilities including being under pressure of tight deadlines and emotional situations. Must have the skills to solve problems involving concrete and abstract variables in a variety of situations within established guidelines.

Office Technology/Computer Skills : Must be able to effectively use modern office technology and equipment, including computers, calculators, telephone, and copiers with scanning and faxing capabilities. Must be proficient in word processing, database manipulation, spread sheets, email, and the knowledge to save and retrieve documents from a variety of destinations and sources with a high degree of accuracy. Must be able to learn the software and programs related to the position and the County.

Physical Requirements :

The physical demands here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to talk and hear. The employee frequently is required to sit; use hands and fingers, handle or feel; and reach with hands or arms. The employee is frequently required to stand for long periods of time; walk; climb or balance; twist; stoop, kneel, crouch or crawl, and smell. Must be able to respond to the customers' needs and perform tasks requiring extensive hand and eye coordination. Must have dexterity of hands and fingers to operate a computer keyboard, mouse and other devices and objects. The employee must frequently lift and/or move up to 25 pounds. Specific vision abilities required by this position include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus. Must have the ability to work in stressful situations.

Work Environment :

The work environment characteristics described here are representative of those an employee encounters while performing essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and scanning and fax machines. Must have the ability to tolerate and be productive in a quiet to moderate noise level in the work place. Employee will have periodic exposure to hostile clientele.

Special Requirements

Must possess and maintain a valid Colorado Driver's License and satisfactory driving record. Must occasionally work under deadlines with the possibility of working beyond regularly scheduled hours. Must receive certification as a Notary Public in Colorado within six (6) months of hire.

Other Duties : Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.