Vehicle Condition Specialist

Colonial Group; Santa Ana (CA); On-site; USD 42,000 - 64,000; Full time

Job summary

ACV Auctions is seeking an enthusiastic Inspector to join our growing team. You will inspect vehicles at dealerships, auctions, and off-lease sites, identify damage, and document condition details for our platform.

You’ll work with a Territory Manager and fellow Inspectors to deliver clear reports, photos, and cost estimates while helping the sales team with value-added services. Strong communication and physical stamina are essential.

Qualifications

• 1 year experience in the automobile field (body, paint and mechanical repair knowledge) with customer service background
• English reading, writing, speaking and understanding
• Ability to work outside in the elements for extended periods
• Problem solving with resourcefulness and innovative approaches
• Ability to work independently with minimal supervision while working in a team environment
• Excellent communicator with the ability to understand customer needs and expectations
• Valid driver’s license and a registered/insured vehicle
• Knowledge of system capabilities and relevant software packages and web-based applications
• Ability to perform manual labor (standing, lifting up to 25 lbs, bending, squatting)
• Ability to drive a manual and automatic transmission
• Vision abilities to identify small defects around and underneath vehicles

Responsibilities

• Actively and consistently support all efforts to simplify and enhance the customer experience.
• Partnering with a Territory Manager and a team of Inspectors, conducts inspections of vehicles at dealerships, auctions, and off-lease, to detect damage, missing parts and mechanical problems.
• Prepare and submit a report of vehicle condition, repair/replacement cost estimates, and related documentation.
• Help sales team up-sell or cross-sell services and products
• Interface regularly with our dealers to develop and ensure client satisfaction and build strong relationships.
• Travel to & from dealerships and homes to inspect, and write condition reports, list vehicles to sell on the auction platform.
• Take multiple, overall, and damage photos match them to a vehicle, and download them to the image server utilizing the company issued smart phone.
• List inspected wholesale vehicles utilizing ACV Auctions platform for bidding and purchasing.
• Sign up independent dealerships as buyers to utilize ACV Auctions digital platform.
• Perform additional duties as assigned.

Skills

Communication

Customer service

Independence

Problem solving

Physical stamina

Driving

Job description

ACV Auctions is seeking an enthusiastic Inspector to join our growing team. You will inspect vehicles at dealerships, auctions, and off-lease sites, identify damage, and document condition details for our platform.

You’ll work with a Territory Manager and fellow Inspectors to deliver clear reports, photos, and cost estimates while helping the sales team with value-added services. Strong communication and physical stamina are essential.