Vehicle Condition Inspector

ACV; Huntersville (NC); Vor Ort; USD 36.000 - 52.000; Vollzeit

Zusammenfassung

ACV Auctions is seeking an enthusiastic Inspector who loves cars and wants to join a growing company. Inspectors are the face of ACV, combining deep car knowledge with clear explanations to customers and dealers while delivering reliable condition reports.

You will travel to dealerships and other sites to inspect vehicles, write detailed condition reports, estimate repair costs, and support the sales team with accurate listings on the platform.

Qualifikationen

• 1 year of experience in automotive field with customer service background
• Excellent verbal and written English communication
• Ability to work outdoors in varying weather
• Strong problem solving and adaptability
• Proven ability to work independently and in a team
• Excellent interpersonal and customer service skills
• Valid driver’s license and vehicle liability insurance

Aufgaben

• Actively support efforts to improve customer experience
• Inspect vehicles at dealerships, auctions, and off-lease to detect damage and issues
• Prepare and submit a condition report with estimates
• Assist sales with upselling services and products
• Interface with dealers to maintain client satisfaction and relationships
• Travel to dealerships and residences to inspect and write reports
• Capture photos and upload them to the image server with company app
• List inspected vehicles on the ACV Auctions platform for bidding
• Sign up dealerships as buyers to use the platform
• Perform additional duties as assigned

Kenntnisse

Car knowledge

Customer communication

Problem solving

Independent work

English proficiency

Jobbeschreibung

Who we are looking for:

ACV Auctions is looking for an enthusiastic Inspector who has a knack for cars and wants an opportunity to join a growing company. Our Inspectors are the face of our company. They know a ton about cars, and love to talk about them - explaining to our customers what they need to know in a way they can understand. They have boundless energy and work tirelessly to ensure our customers get nothing but the best. Our inspectors are meticulous. Nothing gets by them. At ACV Auctions we pride ourselves on Trust, Transparency, Credibility, and Customer Service and our Inspectors deliver this to our customers every day.

What you will do:

• Actively and consistently support all efforts to simplify and enhance the customer experience.
• Partnering with a Territory Manager and a team of Inspectors, conducts inspections of vehicles at dealerships, auctions, and off-lease, to detect damage, missing parts and mechanical problems.
• Prepare and submit a report of vehicle condition, repair/replacement cost estimates, and related documentation.
• Help sales team up-sell or cross-sell services and products
• Interface regularly with our dealers to develop and ensure client satisfaction and build strong relationships.
• Travel to & from dealerships and homes to inspect, and write condition reports, list vehicles to sell on the auction platform.
• Take multiple, overall, and damage photos match them to a vehicle, and download them to the image server utilizing the company issued smart phone.
• List inspected wholesale vehicles utilizing ACV Auctions platform for bidding and purchasing.
• Sign up independent dealerships as buyers to utilize ACV Auctions digital platform.
• Perform additional duties as assigned.

What you will need:

• 1 year(s) Experience in the automobile field (body, paint and mechanical repair knowledge) with customer service background
• Ability to read, write, speak and understand English.
• Ability to work outside in the elements for extended periods of time.
• Problem solving aptitude to meet challenges with resourcefulness and innovative approaches.
• Proven success to work independently with minimal supervision while working in a team environment.
• Excellent communicator with the ability to understand customer needs and expectations.
• Valid driver’s license and use of a validly registered and insured motor vehicle required.
• Knowledge of system capabilities, knowledge of needed/job-relevant software packages, and web-based applications.
• Ability to perform manual labor such as standing for extended periods, lifting up to or more than 25 lbs, bending, and squatting
• Ability to drive a manual & automatic transmission.
• Vision abilities required to properly identify small defects around and underneath vehicles.

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