Vehicle Condition Assessor

CarMax Business Services; Norwood (KY); On-site; USD 28,000 - 44,000; Full time

Benefits offered by this job

Paid sick leave

Vacation time

Holiday pay

Job summary

CarMax Norwood is seeking a Vehicle Condition Assessor to accurately assess and document vehicle conditions for appraisals, supporting inventory management and wholesale operations. You will image vehicles, verify appraisal details, and assist with transfers and merchandising in a collaborative team environment.

This role requires detailed orientation, strong communication, and a willingness to work outdoors in varying weather, including nights, weekends, and holidays.

Qualifications

• Excellent customer service and cross-department collaboration.
• Accurate record-keeping and adherence to processes.
• Clear communication with internal and external customers.
• Ability to multi-task in a fast-paced environment.
• Valid driver’s license; able to work outdoors in varying weather.
• Willingness to work nights, weekends and holidays.
• Maintain a professional appearance per CarMax standards.

Responsibilities

• Conduct accurate vehicle assessments documenting cosmetic and mechanical conditions for appraisal analysis.
• Ensure accurate optioning of vehicles during assessments and inventory updates.
• Perform high-quality imaging of wholesale vehicles for CarMax websites and support wholesale auction preparation and operations.
• Complete vehicle secures and confirmations, verifying appraisal details and resolving discrepancies.
• Assist with inventory management, customer transfers, and lot merchandising as needed.
• Collaborate with team members and assist with onboarding new associates to maintain operational excellence.
• Follow CarMax EH&S requirements and maintain a clean and orderly work area.

Skills

Customer service

Record keeping

Communication skills

Multi-tasking

Valid driver’s license

Outdoor work

Flexibility to work nights weekends

Professional appearance

Job description

6018 - Norwood - 1320 Boston Providence Turnpike, Norwood, Massachusetts, 02062 CarMax, the way your career should be!

Position Overview

As a Vehicle Condition Assessor (VCA), you will play a critical role in delivering exceptional customer experiences by accurately assessing and documenting vehicle conditions for appraisals. Your work ensures quality, transparency, and efficiency in inventory management, directly impacting customer satisfaction. In this role, you’ll collaborate with Buyers, Senior Buyers, and Purchasing Managers, assist with lot merchandising, and support wholesale auction operations. If you have a passion for detail and enjoy working in a dynamic environment, this position offers an opportunity to make a meaningful impact every day.

Why CarMax?

At CarMax, we are the nation’s largest retailer of used cars with stores from coast to coast, and we are still growing. We’re rethinking the way people buy cars and our associates help us do just that. We believe work should feel meaningful and rewarding, with opportunities to make an impact every day. Whether you’re advancing your career or growing your skillset, we are here to drive you forward.

Role Responsibilities

• Conduct accurate vehicle assessments, documenting cosmetic and mechanical conditions for appraisal analysis.
• Ensure accurate optioning of vehicles during assessments and inventory updates.
• Perform high-quality imaging of wholesale vehicles for CarMax websites and support wholesale auction preparation and operations.
• Complete vehicle secures and confirmations, verifying appraisal details and resolving discrepancies.
• Assist with inventory management, customer transfers, and lot merchandising as needed.
• Collaborate with team members and assist with onboarding new associates to maintain operational excellence.
• Follow CarMax Environmental, Health and Safety (EH&S) requirements and maintain a clean and orderly work area.

Required Qualifications

• Ability to deliver exceptional customer service and collaborate across departments.
• Skilled in following standardized processes and maintaining accurate records.
• Strong communication skills for effective interaction with internal and external customers.
• Ability to multi-task in a fast-paced environment and work independently.
• Valid driver’s license and willingness to work outdoors in varying weather conditions.
• Flexibility to work nights, weekends, and holidays as needed and physical ability for walking, bending, kneeling, and standing for extended periods.
• Commitment to CarMax policies and professional appearance standards.

Preferred Qualifications

Experience in vehicle assessments or a related automotive field is a plus.

About CarMax

At CarMax, we revolutionized the used car buying experience over 30 years ago by introducing transparency and integrity into the process. Our commitment to customer experience, innovation, and community has made us the nation’s largest used car retailer. With over 250 store locations and over 30,000 associates, we are proud to have been recognized as one of the Fortune 100 Best Companies to Work For and are committed to helping our communities thrive. As an associate, you are part of an innovative movement to empower the modern customer and drive progress. Your work fuels change sparking ideas, overcoming challenges, and shaping what’s next. Join us in creating a better future for our company, our customers, and the communities we call home.

The hourly rate for this position is: $20.40 - $32.60

Benefits

• Except as otherwise required by state law, CarMax Associates are entitled to the following paid sick, vacation, and holiday time.
• Associates that are considered full-time hourly or commission/incentive eligible: To earn up to 48 hours of sick time per year accrued on a per pay period basis and between 80 hours and 200 hours per year of vacation time after a 90 day waiting period depending on years of continuous service with the Company.
• For 8 hours of pay for each of a total of 6 paid scheduled holidays per year plus 1 floating holiday.
• If such an Associate does work on a scheduled holiday due to business need, they are eligible for Holiday Premium Pay.
• Associates considered full-time salaried are entitled to paid time away with no specified limit as needed for sick, vacation, bereavement, jury duty, holidays, floating holiday, etc. subject to manager approval.
• For more details about benefits, please visit our CarMax Benefits website.

CarMax is an equal opportunity employer, and all qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, protected veteran status, disability status, or any other characteristic protected by law.

Upon an applicant's request, CarMax will consider reasonable accommodation to complete the CarMax Job Application.

CarMax disrupted the auto industry by delivering the honest, transparent and high-integrity experience customers want and deserve.

Our amazing team of more than 25,000 associates work together to deliver iconic customer experiences. Along the way, we help every associate grow their career and achieve their best, at work and in their community. We are recognized for our commitment to training and diversity and are one of the Fortune 100 Best Companies to Work For.