vCIO

Sikich LLP; United States; On-site; USD 143,000 - 245,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Life insurance

401(k) with employer contributions

Flexible Time Off

Job summary

Sikich LLP seeks an experienced IT services leader to own client relationships and guide Sikich teams in delivering exceptional managed IT services. The role requires strong project management, budget oversight, and travel flexibility to support Northeast Ohio, Chicagoland, and national clients.

The ideal candidate excels in communication, leadership, and aligning technology strategies with business goals, driving client satisfaction and service excellence.

Qualifications

• Experience in Managed Services with PSA/ITSM and RMM tools.
• Ability to manage multiple client environments and drive standardization.
• Strong translator between business needs and technology solutions.

Responsibilities

• Own client relationships for assigned regions and national IT managed service clients.
• Lead and manage Sikich teams to deliver IT services and solutions.
• Prepare annual capital and operating budgets with sales and Sikich standards.
• Coordinate with sales, project, and NOC teams to manage budgets and deliverables.
• Provide escalation support and ensure best-in-class customer service.
• Drive continual improvement of standards, documentation, and processes.

Skills

Leadership

Client relationships

Communication

Managed Services

PSA/ITSM tools

RMM tools

Pre-sales review

Tools

PSA/ITSM

RMM tools

NOC tools

Azure IaaS

Job description

Team members at Sikich have a lot in common while also being part of a rich and varied group of contributors, creating a distinct and thriving culture. Chief among our commonalities is a desire for growth and a shared unity of purpose in our professional lives. We believe that through different perspectives, challenging the status quo and rewarding action, we accelerate innovation and drive growth – for our clients, for ourselves and for our communities.

The professional services landscape continues to evolve. For Sikich, this means we have an opportunity to further cement our leadership position in this industry and continue to grow our organization in increasingly exciting ways. This growth is meaningful for every team member at our company because larger companies simply see more interesting client opportunities and can attract impressively talented individuals like you. Through a dedicated focus on key business priorities and intentionally creating a rewarding employee experience, Sikich has developed into a highly regarded provider of professional services and a sought-after employer of choice.

Do you want to work with other skilled practitioners and serve clients in a way that makes a difference? Are you seeking a supportive environment backed by a deep and extensive set of skillsets? Are you ready to make an impact and be acknowledged for your contributions? If you answered yes to these questions, we see a mutually beneficial and gratifying relationship on the horizon!

Are you ready to grow with us?

Position Summary

The ideal candidate will be responsible for leading and managing Sikich teams to deliver exceptional IT services and solutions. They will own client relationships, ensuring satisfaction and fostering collaboration. The candidate should excel in project management, guiding teams in achieving goals and maintaining high standards of service. Regular local travel is required, with occasional overnight travel ranging from 5-10%. In addition to technical knowledge, strong communication skills and leadership abilities are essential for maintaining client trust and successfully managing team dynamics.

What will you do in this role ?

• Own client relationships for Northeast Ohio or Chicagoland, and other national region IT managed service clients.
• Learn business goals of owned clients and provide ongoing strategic IT alignment via regular cadence meetings and check in or heartbeat touches.
• Own the preparation of annual capital and operating budgets in collaboration with sales and within Sikich standards for each owned client relationship.
• Manage approved budget items in collaboration with client and Sikich sales, project and NOC teams.
• Prepare for regular cadence client meetings following a detailed standard checklist and methodology, including supporting documentation provided by sales and NOC, including review of completed tickets. Identify patterns in completed tickets in support of providing strategic recommendations to clients.
• Assign client requests and proactive work as needed based on regular cadence meeting follow up and ad hoc client requests.
• Hold NOC, project and sales teams accountable via a matrix relationship. Act as a liaison to ensure smooth handoffs between sales, project and NOC teams.
• Assist as an escalation resource for all client issues. Provide directions on both technical and communication to help maintain best-in-class customer service.
• Review customer service and technical feedback with individual team members in collaboration with NOC and project team managers.
• Work with sales, NOC and project team managers to provide input for continual improvement of standards, documentation, and processes.
• Use strong customer service skills (good organization, clear helpful communication, and timely response and resolution) to help maintain best-in-class customer service.
• Assist in the onboarding and documentation of new Managed Services clients. Participate in kickoff in collaboration with NOC manager and onboarding lead and hold an initial post go live review to monitor Sikich performance and measure client satisfaction.
• Help clients understand how to access and work with the NOC initially and on an ongoing basis.

Technical Activities:

• Track time and document effort in our PSA/ITSM.
• Participate and contribute to continuous improvement of service delivery processes.
• Assist in vendor escalation and interfacing as required for various products and services.
• Create and update documentation around vCIO best practices and technology standards at all Managed Services clients.

What do you need to succeed in this role?

• Provide pre-sales proposal review to ensure solutions fit client ask and align with client business objectives and Sikich managed client technology standards.
• Managed Services experience, including PSA/ITSM and RMM tools, preferred.
• Experienced in management/support of multiple dissimilar client environments with the goal of finding efficiencies through standardization and best practices.
• Act as a translator for business needs to technology solutions and technology solutions to business value. Ability to relay business needs and whiteboard with a solutions architect. Understanding and communication skills to articulate business value of technology to non-IT executive stakeholders at clients.
• Desired conversational level technology experience/understanding includes:
  • CRM/ERP Applications
  • Network configuration and network hardware: routing, subnetting, NAT, firewall management and firewall, switch, router and wireless
  • Windows AD, Exchange Administration, DNS, DHCP
  • Windows Server and Client OSEs, Microsoft Office, Office 365 Exchange, SharePoint, and Teams
  • Azure IaaS & Azure AD/SSO.
  • Modern appliance-based and cloud backup solutions.
  • Hyper-V and VMware
  • Storage including SAN and NAS
  • Imaging/workstation deployments and Windows Autopilot/Microsoft Endpoint Management
  • SOC and SIEM
  • Vulnerability Scanning
  • Security Awareness Training
  • Cybersecurity Incident Response
  • Generative AI
• 5-10% overnight travel

In compliance with this state's pay transparency laws, the compensation benchmarks for this role are $142,588.25 (25th percentile), $193,800.25 ( 50th percentile), and $245,012.25 (75th percentile). This is not a guarantee of compensation or salary, as final offer amount may vary based on several factors including but not limited to experience and geographic location. Compensation ranges for roles in our Government Services pillar are determined by contract with the specific government agency Sikich is servicing.

In addition, specific skills/experience required are as follows: …..

• Servant Leader – You are hyper focused on engaging employees, fostering their development, and building a positive culture.
• Solutions Focused – You see opportunities in every business problem and can develop, articulate, and implement solutions.
• Collaboration – You are a relationship builder across all levels of the organization and across all business units.
• Instills Trust - You do what you say, and you follow through on commitments, you act with integrity, you are consistent and are perceived as credible.
• Impact & Influence Thinking – You gain support for ideas, proposals, and solutions, and get others to act, with or without formal authority, to advance initiatives/objectives.

About Sikich

Sikich offers the public and private sectors a varied platform of professional services across consulting, technology and compliance. Highly specialized and hands-on teams deliver integrated solutions rooted in deep industry experience. Our approach is strategically and thoughtfully designed to help our clients, teams , and communities accelerate success.

Our team members enjoy expansive benefits ranging from competitive compensation and insurance options to wellness programs and a flexible time off policy, to name only a few. Sikich also takes pride in prioritizing team members’ health, total wellbeing and time spent with family, friends and in the pursuit of personal goals, hobbies, and endeavors.

Some examples of our many benefits:

• Sikich maintains a Flexible Time Off (FTO) Policy. We encourage every full-time employee, as your role permits, to utilize paid time off (personal time, mental/physical health care, vacation, sick leave, etc.). Waiting for time off to accrue is common at other companies. At Sikich, you do not have to wait for this benefit to kick in. FTO is activated on your first day with our organization.
• Sikich will also recognize paid holidays during the year and strives to permit employees to have time off the last week of the calendar year when client and project work permits.
• Sikich offers a comprehensive wellness program to engage, challenge and empower team members to take responsibility for their wellbeing. Activities can be tracked through our wellness provider to obtain gift cards and other rewards.

We also offer:

• Health, dental, vision, life, and accident/death/disability insurance options
• HSA employer contribution
• Nine (9) paid holidays annually.
• A robust paid Parental Bonding Leave program covering birth, adoption, and foster children.
• 401(k) with employer contributions
• CPA bonus with four (4) paid exam days & four (4) paid study days.
• FORCE – Sikich community volunteer program enabling each team member to use up to four hours of paid time annually to volunteer and make a difference in their local communities.

Sikich is an Equal Opportunity Employer M/F/D/V

Sikich practices in an alternative practice structure in accordance with the AICPA Professional Code of Conduct and applicable law, regulations, and professional standards. Sikich CPA LLC is a licensed CPA firm that provides audit and attest services to its clients, and Sikich LLC and its subsidiaries provide tax and business advisory services to its clients. Sikich CPA LLC has a contractual arrangement with Sikich LLC under which Sikich LLC supports Sikich CPA LLC’s performance of its professional services. Sikich LLC and its subsidiaries are not licensed CPA firms.

“Sikich” is the brand name under which Sikich CPA LLC and Sikich LLC provide professional services. The entities under the Sikich brand are independently owned and are not liable for the services provided by any other entity providing services under the Sikich brand. The use of the terms “our company”, “we” and “us” and other similar terms denote the alternative practice structure of Sikich CPA LLC and Sikich LLC.