Vault Teller/CSR

recruitment page; Atlanta (GA); On-site; USD 32,000 - 45,000; Full time

Job summary

ServisFirst is seeking a Vault Teller/Client Services Representative to deliver exceptional customer service through routine over-the-counter transactions and to proactively deepen relationships with clients. The role includes cross-selling products, opening and closing accounts, and maintaining vault operations with accuracy and security.

The incumbent will balance cash, handle deposits, issue receipts, and assist with night depository duties, while ensuring compliance with bank policies and

Qualifications

• High school diploma or equivalent required.
• Two years banking Teller experience preferred.
• Vault experience desirable.
• Strong customer service and communication abilities.
• Knowledge of banking products and services; compliance aware.
• Ability to count and handle cash accurately and balance daily.
• Experience with data entry and basic math.
• Proficiency with Outlook/Word/Excel.

Responsibilities

• Deliver quality customer service through routine over-the-counter transactions.
• Cross-sell bank products and services to clients.
• Open, maintain and close all account types; assist with new accounts processing.
• Balance cash drawer and vault daily; ensure accuracy of funds.
• Serve as Vault Teller/CSR, support security and night depository duties.
• Provide receipts and assist clients with transactions and inquiries.

Skills

Customer service

Communication skills

Cash handling

Balancing cash

Banking products knowledge

Compliance knowledge

Analytical skills

Organizational skills

Data entry

Microsoft Outlook

Microsoft Word

Microsoft Excel

Education

High school diploma or equivalent

Tools

Microsoft Outlook

Microsoft Word

Microsoft Excel

Job description

At ServisFirst, Our Name is Our Mission.

DUTIES AND RESPONSIBILITIES

The Vault Teller/Client Services Representative is responsible for delivering quality customer service through efficient handling of routine over-the-counter transactions and proactively be looking for opportunities to deepen and enhance existing relationships and establishing new client relationships; assisting with all service related issues; processing all new account transactions; assisting clients in their selection of various accounts and financial services; cross-selling the Bank’s products and services; opening, maintaining and closing all account types; promoting business for the Bank by providing exceptional quality customer service; and performing branch clerical duties as needed. The Vault Teller/CSR is responsible for the daily maintenance of opening, balancing and closing the vault.

The incumbent will:

• Process deposits by receiving checks and cash for deposit, verifying the deposit amount, examining the checks for necessary endorsements and requesting any required identification
• Cash checks and pay out funds to clients after verification of signatures and the availability of funds in the account from which the check is being drawn
• Provide clients with transaction receipts (e.g., deposit slips, etc.) derived from the transaction information entered into the computer
• Cross-sell the Bank’s other products and services, refer clients to proper Bank personnel
• Count and balance currency, coins and checks received daily for deposit, ensuring the accuracy of all funds counted and balanced
• Open, close and balance the vault daily
• Perform safe deposit duties by controlling access and assisting clients (in certain locations)
• Accept loan and installment payments from clients
• Balance cash drawer daily and verify cash being returned to the vault
• Balance and record teller cash and vault cash to the general ledger on a daily basis and immediately address any balance discrepancies
• Assist in opening and closing procedures while following all security precautions
• Maintain logbooks on cashbook, vault cash and vault openings
• Verify the weekly inventory of currency and coins in order to maintain a record of the transfer of funds
• Verify and dispense vault cash on designated days and record the amount of all cash dispensed; address any cash recording discrepancies
• Sell coins to the vault ensuring that all required steps are taken as stated in Bank policy and procedures
• Maintain an inventory of office supplies and prepare routine letters, reports and forms
• Identify and report suspicious transaction activity and potential security threats
• Assist with night depository duties; logging bags, processing deposits, making change orders, issuing receipts and returning bags to clients
• Open, verify, count and balance deposited funds removed from night depositories
• Interview clients to obtain information and establish proper identification of new clients while determining needs
• Assist clients in their selection of various accounts, products and financial services available from the Bank
• Make decisions in regard to the opening of new accounts; assigning account numbers; completing forms requiring client signature(s); checking credit history; accepting initial deposits; preparing all documents and items pertaining to checking accounts, savings accounts and certificates of deposit for processing
• Print temporary checks for use until ordered checks arrive, ensuring all client information is correct
• Represent the Bank in various community, civic and community reinvestment functions to further enhance the Bank’s image and develop additional business
• Provide exceptional customer service by answering client questions; investigating and correcting errors; and resolving problems or other issues
• Issue official checks
• Receive and process stop payment and hold orders
• Present funds received from client to teller for initial deposits; determine funds availability and obtain receipt for client
• Process credit reports, wire transfers, credit card orders, address changes, check and deposit slip orders and endorsement stamp orders
• Answer telephones and direct calls to proper Bank personnel
• Process debit card applications, card ordering and file maintenance
• Cross-train less experienced branch personnel and assist with Teller duties as needed
• Operate computer terminal or personal computer to process account activity, determine balances and resolve problems within given authority
• Responsible for being familiar with all compliance regulations and policies that are applicable to this position and follow and ensure compliance with these regulations and policies

Note: Reasonable accommodation may be made to enable otherwise qualified associates/applicants with disabilities to perform the essential functions of the job.

Note: Additional duties and responsibilities may be assigned.

MINIMUM QUALIFICATIONS

• High school diploma or equivalent
• Two (2) years of banking experience in a Teller role
• Vault experience desirable
• Excellent customer service skills, as demonstrated in previous experience interacting with customers and responding to requests
• Excellent communication skills
• Knowledge of basic accounting, with experience reviewing numerical information and balancing
• Ability to accurately count and handle cash
• Knowledge of banking services and products
• Knowledge of and training on federal and state consumer compliance laws
• Ability to analyze and interpret various financial data
• Good organizational skills
• Good data entry/keyboarding and math skills
• Experience using Microsoft Outlook, Word and Excel

PHYSICAL REQUIREMENTS AND ENVIRONMENTAL CONDITIONS

The physical requirements and environmental conditions of this position consist primarily of:

• Sustained standing and sitting
• Frequently typing using a keyboard and/or calculator
• Occasional lifting of basic office files or equipment up to 20 lbs
• Normal office environment with comfortable internal temperatures and low level noise

EOE/AA