Vault Clerk

Fortune Bay Resort Casino; Tower (MN); On-site; USD 25,000 - 29,000; Full time

Job summary

Fortune Bay Resort Casino is seeking a Vault Clerk to ensure secure and efficient flow of currency and documents through the vault, supporting daily gaming and revenue operations.

The role involves accurate cash handling, kiosk maintenance, and strict adherence to company policies, regulatory standards, and confidentiality. Prior cash handling experience and strong organizational skills are required to excel in this fast-paced environment.

Qualifications

• Background check and drug screening are required.
• Cash handling experience is required.
• Legible handwriting is required.
• Strong organizational and interpersonal skills are required.
• Computer literacy with system navigation (MS Teams/Outlook/Excel) is required.

Responsibilities

• Deliver exceptional guest service with professionalism, courtesy, and promptness.
• Monitor and maintain kiosk currency levels; perform audits, drops, and basic maintenance.
• Enforce safe lifting techniques and maintain a clean, organized work area.
• Follow cash handling procedures and internal SOPs.
• Distribute cash and equivalent documents across casino departments; assist with cash banks.
• Operate adding machines and other basic office equipment; participate in meetings and trainings.

Skills

Guest service

Teamwork

Communication

Cash handling

Customer service

Tools

Quickets

VIP Shield

Lightspeed

Kiosk Dashboard

Microsoft Teams

Outlook

Excel

Job description

The Vault Clerk is responsible for the secure and efficient flow of currency and cash-equivalent documents through the vault to support daily gaming and general revenue operations. This position ensures accurate cash handling, maintains kiosk operations, and upholds compliance with company policies, regulatory standards, and confidentiality requirements.

VAULT CLERK

Job Description & Core Responsibilities

Position Title: Vault Clerk

Department: Inventory Control

Reports To: Inventory Control Manager

FLSA Status: Non-Exempt

Pay Grade: Grade 6

Starting Wage: $18.00 - $21.10

Gaming Classification: Compact/Gaming

Application Deadline: Open until filled

Position Summary

The Vault Clerk is responsible for the secure and efficient flow of currency and cash-equivalent documents through the vault to support daily gaming and general revenue operations. This position ensures accurate cash handling, maintains kiosk operations, and upholds compliance with company policies, regulatory standards, and confidentiality requirements.

Core Duties and Responsibilities

• Deliver exceptional guest service by being knowledgeable about FBRC and events with professionalism, courtesy, and promptness.
• Perform responsibilities independently and efficiently, maximizing use of time and resources.
• Monitor and maintain kiosk currency levels; perform audits, drops, basic troubleshooting, and arrange maintenance when necessary.
• Enforce safety standards through correct lifting techniques and maintain a clean, organized work environment.
• Maintain control and security over assigned work area at all times.
• Follow all cash handling procedures with precision and comply with all internal policies and SOPs.
• Maintain knowledge of company policies, regulatory compliance standards, and SOPs.
• Distribute cash and equivalent documents across all casino departments.
• Issue and return banks for revenue departments; replenish Cage cashier banks and perform necessary swaps and exchanges.
• Verify and receive table game and slot drops into the vault; generate related reports.
• Accurately count, track, and handle chip denominations and associated procedures.
• Distribute and destroy playing cards as per policy.
• Move heavy bags/boxes of coin for cashier bank replenishment.
• Assemble and prepare promotional coupon packages.
• Ensure compliance with key issuance policies; audit sensitive keys and maintain accurate logs.
• Track lost and found money transactions.
• Knowledge of money counting / rolling machines.
• Perform minor repairs and cleaning of coin counting/rolling machines.
• Assist with staff scheduling and coverage for call-ins.
• Operate an adding machine and other basic office equipment effectively.
• Attend all required meetings and trainings.
• Maintain awareness of current promotional events.
• Use internal systems (e.g., Quickets, VIP Shield, Lightspeed, Kiosk Dashboard) accurately and proficiently.
• Effectively use Microsoft programs (e.g., Word, Excel, Teams, Outlook).
• Maintain and communicate daily logs, emails, and shift notes for continuity.
• Demonstrate a strong understanding of Title 31, SARC, Employee Right to Know, and Bloodborne Pathogens procedures.
• Remain alert to potential hazards and report concerns promptly.
• Notify the Inventory Control Manager of any problems throughout your shift.
• Serve as a cashier when necessary.
• Perform other duties as assigned.

Competencies

• Provides excellent guest service.
• Works effectively as part of a team.
• Reliable and punctual attendance.
• Strong verbal and written communication skills.
• Adheres to policies and procedures.
• Maintains a positive and professional demeanor.
• Accepts and applies constructive feedback.

Qualifications – Education and Experience

Minimum Requirements:

• Ability to pass a criminal background check and drug screening.
• Legible handwriting.
• Basic math proficiency.
• Customer service experience.
• Cash handling experience.
• Computer literacy and system navigation.
• Microsoft Teams / Outlook and Excel experience.
• Strong organizational and interpersonal skills.
• Effective listening and verbal communication.
• Works well under pressure and in fast-paced environments.
• Self-motivated, adaptable, and cooperative with a team-first attitude.

Work Environment

Fast-paced, requiring consistent focus, attention to detail, and overall good mental and physical health.

Physical Demands

• Capable of sitting or standing for extended periods.
• Able to lift up to 100 pounds.
• Comfortable climbing ladders and performing physical tasks such as kneeling, crouching, or crawling.
• Can tolerate exposure to bright lights, loud noises, and various scents.
• Proficient in performing repetitive motions related to computer and machine operation.

Preference

It is the policy of the Bois Forte Band, pursuant to tribal and federal law, to give preference to qualified Native Americans in hiring, promotion, and departmental transfers. Preference will be extended to members of the Bois Forte Band, members of other federally recognized tribes and to status Natives born in Canada.