Vascular Clinical Specialist (Los Angeles, CA)

Remote; San Francisco (CA); On-site; USD 80,000 - 120,000; Full time

Job summary

Penumbra, Inc. in Alameda, California is seeking a Clinical Specialist to support regional sales teams with market development, education, and customer service. You will work to expand hospital contacts, deliver product demonstrations, and troubleshoot clinical questions.

Requires a Bachelor’s degree in a related field and 3+ years in a hospital or medical device setting; sales/marketing background is preferred. Travel and adherence to QA/QMS policies are required, with competitive compensation.

Qualifications

• Requires Bachelor's degree in communications, neuroscience, biology or related discipline, plus 3+ years’ experience in a hospital setting or in a medical device company.
• Sales or marketing background desired.
• Strong clinical, technical, and organizational skills.
• Ability to function in a busy, demanding environment with attention to detail.
• Proficiency in MS Word, Excel and PowerPoint; excellent communication skills.

Responsibilities

• Develop regional market plan with Regional Sales Manager and team.
• Educate customers by giving presentations and demonstrations of products.
• Provide clinical support for procedural coverage and troubleshooting.
• Report and track product incidents, respond to customer needs with solutions.
• Build relationships with physicians, lab staff, and hospital personnel.

Skills

Clinical skills

Technical skills

Organizational skills

Education

Bachelor's degree in sciences

Tools

MS Word

Excel

PowerPoint

Job description

Defining the future of work & living globally

5,812 jobs · 6 companies

The Clinical Specialist provides support to one or more regional sales teams in the areas of market development, procedural coverage, troubleshooting, education and training, customer service and follow-up.

Candidates outside of the Los Angeles metropolitan area will be considered, however, the candidate must reside within the region while in the role. Relocation expenditures will not be provided.

What You’ll Work On

Market Development

Work with Regional Sales Manager and team members to develop and implement a regional plan aimed at increasing market share and improving quality of service to customers.

Establish a system of communication with Regional Sales Manager and Territory Managers to ensure proper execution of plan and achievement of quarterly objectives.

Develop relationships with hospital personnel to expand contacts in other departments, identify key decision makers and facilitate future sales.

Meet with existing and potential customers to identify their clinical needs, goals and constraints related to patient care, and to demonstrate how Company products can help them achieve their goals.

Education and Training

Educate existing and potential customers on the merits and proper clinical use of Company products by giving presentations and demonstrations, using slides, flow model, brochures and other platforms and formats.

Keep customers abreast of the latest product, therapy, and technology developments, and current items of interest in the industry.

Assist in professional education activities sponsored by Penumbra, including PEER meetings, hospital stroke symposia, and others.

Assist in training new employees, including Territory Managers and Clinical Specialists.

Participate in the development of Continuing Education Programs.

Customer Service

Serve as primary resource for clinical support in the areas of procedural case coverage, basic troubleshooting, and follow-up for Company products.

Report and track all product incidents at centers, following Company procedures and seeking input from appropriate personnel to resolve problems.

Respond to customer needs and complaints by developing creative solutions, working in collaboration with senior management, sales, and marketing.

Prospect and develop relationships with prospective customers and/or users of Penumbra products, converting them to Penumbra customers

Secure and/or renew existing orders by coordinating product availability, delivery dates, and inventory levels

Maintain open communication lines with current and prospective customers on programs, promotions, and pricing trends

Develop relationships with physicians, lab staff, lab supervisors, and purchasing personnel

Adhere to the Company’s Quality Management System (QMS) as well as domestic and global quality system regulations, standards, and procedures.

Understand relevant security, privacy and compliance principles and adhere to the regulations, standards, and procedures that are applicable to the Company.

Ensure other members of the department follow the QMS, regulations, standards, and procedures.

Perform other work-related duties as assigned.

What You Contribute

Requires Bachelor’s degree in communications, neuroscience, biology or related discipline, plus additional training and certification in radiology, neuro-interventional technology, or related field with 3+ years’ experience in a hospital setting or in a medical device company, or an equivalent combination of education and experience.

Sales or marketing background desired

Strong clinical, technical, and organizational skills

Ability to function in a busy, demanding, and competitive environment

Strong oral, verbal, written, and interpersonal communication skills

High degree of accuracy and attention to detail

Proficiency with MS Word, Excel, and PowerPoint

Excellent organizational skills with ability to prioritize assignments while handling various projects simultaneously

Working Conditions

General office, laboratory, and cleanroom environments. Business travel from +50%. Occasional on-call availability required 24 hours per day, 7 days per week. Ability to wear 7-9 pounds of lead for extended periods of time in the angio suite. Potential exposure to blood-borne pathogens. Requires some lifting and moving of up to 25 pounds. Must be able to move between buildings and floors. Must be able to remain stationary and use a computer or other standard office equipment, such as a printer or copy machine, for an extensive period of time each day. Must be able to read, prepare emails, and produce documents and spreadsheets. Must be able to move within the office and access file cabinets or supplies, as needed. Must be able to communicate and exchange accurate information with employees at all levels on a daily basis.

Annual Base Salary Range for New Hires

$80,000 - $120,000 / year

We offer a competitive compensation package plus a benefits and sales incentive program. Individual total compensation will vary based on factors such as sales territory, qualifications, skill level, and competencies.

What We Offer

A collaborative teamwork environment where learning is constant, and performance is rewarded.

The opportunity to be part of the team that is revolutionizing the treatment of some of the world's most devastating diseases.

A generous benefits package for eligible employees that includes medical, dental, vision, life, AD&D, short and long-term disability insurance, 401(k) with employer match, paid parental leave, eleven paid company holidays per year, a minimum of fifteen days of accrued vacation per year, which increases with tenure, and paid sick time in compliance with applicable law(s).

Penumbra, Inc., headquartered in Alameda, California, is a global healthcare company focused on innovative therapies. Penumbra designs, develops, manufactures, and markets novel products and has a broad portfolio that addresses challenging medical conditions in markets with significant unmet need. Penumbra sells its products to hospitals and healthcare providers primarily through its direct sales organization in the United States, most of Europe, Canada, and Australia, and through distributors in select international markets. The Penumbra logo is a trademark of Penumbra, Inc.

Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, age, disability, military or veteran status, or any other characteristic protected by federal, state, or local laws.