VAS Quality & Risk Management Director

CBRE; Los Angeles (CA); On-site; USD 180,000 - 260,000; Full time

Benefits offered by this job

401(K)

Dental insurance

Health insurance

Life insurance

Vision insurance

Job summary

CBRE is seeking a Director in Quality & Risk Management to lead a regional team responsible for the implementation and delivery of valuation-related products and services. The role focuses on risk assessment, policy enforcement, and adherence to service level targets within the Valuation function.

The ideal candidate has a strong leadership record, MAI certification, and state licensure, with experience guiding multiple stakeholders and managing complex information.

Qualifications

• Bachelor's Degree preferred with 8–12 years of relevant experience. MAI designation and state certification/license preferred.
• Experience in staffing, training, development, coaching, and performance management is valued.
• Ability to convey complex information clearly and influence stakeholders.

Responsibilities

• Provide ongoing support for valuers to manage risk and ensure timely delivery of appraisal reviews.
• Help establish and enforce risk policies and PAG guidelines across the practice area.
• Focus on risk assessments and valuation review approvals; ensure alignment with business plans.
• Collaborate with partners to drive initiatives and communicate with clients.
• Apply deep knowledge across related domains to improve performance and cross-functional outcomes.
• Lead by example and drive CBRE RISE values, persuading teams toward action while aligning with business plans.

Skills

Leadership

Communication

Team management

Education

Bachelor's degree or equivalent

MAI designation

General State Certification/License

Tools

Microsoft Office

Job description

About The Role

As a CBRE Quality & Risk Management (QRM) Director, you will manage a team responsible for the implementation and delivery of a product or service in a specific region. This job is part of the Valuation function. They are responsible for inspecting and determining values of land, property, and businesses.

What You'll Do

• Provide ongoing support for valuers to manage risk. Follow the set framework, structure, delivery and management of the Appraisal Report Review Process, ensuring alignment with the America's Business Plan and Business TAT (Turn Around Time) requirements.


• Assist with the creation and enforcement of policies and procedures. Drive the implementation of Valuation & Advisory Services Practice Area Guidelines (PAG), key risk mitigation procedures, and ensures adherence.


• Focus on the approval of incoming Risk Assessments and the valuation review process.


• Collaborate with partners to drive initiatives and align with business plans. Review reports and communications with clients.


• Apply a robust knowledge of multiple subject areas, the business, and key drivers which impact departmental and cross-functional performance.


• Lead by example and model behaviors that are consistent with CBRE RISE values. Persuade managers and other colleagues to take action while being guided by the organization's functional business plans. Communicate with external partners, vendors, and customers of divergent interests to reach a common goal.


• Identify and solve multi-dimensional, operational, and organizational problems using the appropriate resources within or outside the department.


• Significantly improve and change existing methods, processes, and standards within job field.

What You'll Need

• Bachelor's Degree preferred with 8-12 years of relevant experience. In lieu of a degree, a combination of experience and education will be considered. Must have General State Certification/License in at least one state and MAI designation.


• Experience in the areas of staffing, selection, training, development, coaching, mentoring, measuring, appraising, and rewarding performance and retention is preferred.


• Ability to lead the exchange of complicated and difficult information, convey performance expectations, and handle problems.


• Leadership skills to set, manage, and achieve targets with a direct impact on multiple department results within a function.


• In-depth knowledge of Microsoft Office products. Examples include Word, Excel, Outlook, etc.


• Expert organizational skills and an advanced inquisitive approach.

Why CBRE

When you join CBRE, you become part of the global leader in commercial real estate services and investment that helps businesses and people thrive. We are dynamic problem solvers and forward-thinking professionals who create significant impact. Our collaborative culture is built on our shared values – respect, integrity, service and excellence – and we value the diverse perspectives, backgrounds and skillsets of our people. At CBRE, you have the opportunity to chart your own course and realize your potential. We welcome all applicants.

Our Values in Hiring

At CBRE, we are committed to fostering a culture where everyone feels they belong. We value diverse perspectives and experiences, and we welcome all applications.

Applicant AI Use Disclosure

We value human interaction to understand each candidate's unique experience, skills and aspirations. We do not use artificial intelligence (AI) tools to make hiring decisions, and we ask that candidates disclose any use of AI in the application and interview process.

Disclaimers

Applicants must be currently authorized to work in the United States without the need for visa sponsorship now or in the future.

About CBRE Group, Inc.

CBRE Group, Inc. (NYSE:CBRE), a Fortune 500 and S&P 500 company headquartered in Dallas, is the world’s largest commercial real estate services and investment firm (based on 2024 revenue). The company has more than 140,000 employees (including Turner & Townsend employees) serving clients in more than 100 countries. CBRE serves clients through four business segments: Advisory (leasing, sales, debt origination, mortgage serving, valuations); Building Operations & Experience (facilities management, property management, flex space & experience); Project Management (program management, project management, cost consulting); Real Estate Investments (investment management, development). Please visit our website at www.cbre.com.

Benefits

• 401(K)


• Dental insurance


• Health insurance


• Life insurance


• Vision insurance

Successful candidates will also be eligible for a discretionary bonus based on CBRE's applicable benefit program.

Equal Employment Opportunity

CBRE is an equal opportunity employer that values diversity. We have a long-standing commitment to providing equal employment opportunity to all qualified applicants regardless of race, color, religion, national origin, sex, sexual orientation, gender identity, pregnancy, age, citizenship, marital status, disability, veteran status, political belief, or any other basis protected by applicable law.

Candidate Accommodations

CBRE values the differences of all current and prospective employees and recognizes how every employee contributes to our company’s success. CBRE provides reasonable accommodations in job application procedures for individuals with disabilities. If you require assistance due to a disability in the application or recruitment process, please submit a request via email at [e-mail] or via telephone at [phone] (U.S.) and [phone] (Canada).