Vanguard - Client Relationship Associate

The QC Local

Irvine (CA)

On-site

USD 90,000 - 110,000

Full time

2 days ago

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Job summary

JPMorgan Chase & Co. is seeking a Client Service Associate within the Commercial Bank to manage relationships, resolve client inquiries, and partner with Service Operations, Sales, and Bankers globally.

You will be the primary contact for assigned clients, communicating via Zoom, email, and phone to deliver a level of service our clients expect and deserve.

Qualifications

Experience resolving client requests in a corporate banking environment.
Ability to present findings with quantifiable metrics.
Experience coordinating with Service Operations, Sales partners, and Bankers.
3+ years of client-facing work experience.

Responsibilities

Lead assigned client book autonomously, delivering solutions and upholding standards.
Develop long-term client relationships and proactively seek improvements.
Conduct annual relationship reviews and identify fraud exposure or risk mitigation options.
Discuss client trends with internal partners to tailor solutions and services.
Participate in deal team meetings when new products are added.
Influence internal partners to recommend suitable products.

Skills

Data Analytics

Change Management

Influence

Management Reporting

Project Management

Communication

Strategic Thinking

Team Building

Client Facing

Education

Bachelor's degree

Tools

Google G Suites

Microsoft Office

Job description

Job Description

Be a trusted advisor to our Commercial Bank clients. Manage multiple relationships with our clients to help provide support for any issues that may arise with the use of our complex treasury and cash management products and services.

As a Client Service Associate within the Commercial Bank, you will resolve client requests while working in partnership with Service Operations, Sales partners, and Bankers located in the United States and across the globe.

Client Service Associates are a trusted member of the client's team and deeply connected to deliver the growth and success for an assigned portfolio. In this role, you will serve as the primary point of contact for each client assigned to your portfolio. Interact with Owners, Chief Executive Officers, Presidents, Chief Financial Officers, Treasurers and other high level client contacts to help research and resolve issues for our Commercial Bank clients. Communicate through Zoom, email and phone to build strong relationships and provide a level of service that JP Morgan Chase customers have learned to expect.

Job Responsibilities

Lead your assigned book of clients autonomously by delivering solutions and upholding JP Morgan Chase standards and operating principles
Develop long term client relationships
Proactively work to determine service improvements and solicit client input and feedback to drive client satisfaction
Conduct annual relationship reviews with clients to identify potential customer-level fraud exposure and recommend appropriate products to mitigate risk or provide other efficiencies
Proactively discuss client trends/issues with internal partners to further customize solutions for clients
Actively participate in deal team meetings as new products and services are added to clients
Influence internal partners to recommend products and services based on knowledge of client behaviors
Learn and understand existing and upcoming technologies to support client consultation and requests
Identify opportunities for use of digital tools to offer self-service solutions with a high degree of success
Solicit feedback on product and service offerings in an effort to continuously adapt to the ever-changing commercial banking landscape

Required Qualifications, Capabilities And Skills

Data Analytics & Change Management experience
Ability to influence others without direct supervision
Ability to provide quantifiable management reporting & present findings
Project Management & Execution
Excellent verbal, written, interpersonal, presentation, negotiating and organizational skills
Strategic thinking with the ability to adapt to change
Demonstrated team building skills and ability to work in a team environment
3+ years of client facing work experience

Preferred Qualifications, Capabilities And Skills

Comprehensive knowledge of Treasury Services and/or Custom Card products
Bachelor of Science or Business Administration Degree
Passion for learning new operating models, technologies, and industry trends
Google G suites / Microsoft Office adept

Joining our diverse and innovative global organization will provide you with endless opportunities for career and personal growth.

Become a part of our many Business Resource Groups, employees who come together on topics such as ethnicity, gender, age, accessibility, special interests and more
Help the community through expansive volunteer opportunities
Join one of our focus groups aimed at Innovation and Transformation, creating the future experience for our clients and employees

Final Job Grade and officer title will be determined at time of offer and may differ from this posting.

Some travel required (10%) to visit clients and internal partners.

Please note this role is not eligible for employer immigration sponsorship.

About Us

JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

JPMorgan Chase & Co. is an Equal Opportunity Employer, including Disability/Veterans

About The Team

J.P. Morgan's Commercial & Investment Bank is a global leader across banking, markets, securities services and payments. Corporations, governments and institutions throughout the world entrust us with their business in more than 100 countries. The Commercial & Investment Bank provides strategic advice, raises capital, manages risk and extends liquidity in markets around the world.