Van Driver

MCR

Phoenix (AZ)

On-site

USD 21,000 - 23,000

Full time

5 days ago

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Benefits offered by this job

Weekly Pay

Paid Time Off

Retirement Options

Health, Dental, Vision Insurance

Job summary

Hilton Garden Inn Phoenix North is seeking a Steward/Dishwasher to maintain clean dishes and kitchenware in a fast-paced hotel setting. You will contribute to smooth kitchen operations, ensuring a steady supply of clean plates, bowls, silverware, pots, and glasses for guest service and food prep.

Join a team focused on cleanliness, teamwork, and guest satisfaction, with opportunities to work across front and back of house and support for hotel events.

Qualifications

Experience in hospitality or service preferred.
Positive attitude and willingness to learn.
Ability to follow instructions and meet deadlines.
Provide friendly service with a smile to guests.
Flexible schedule including days, nights, holidays, and weekends.

Responsibilities

Prioritizing loads of different types of crockery and kitchenware.
Hand-washing dishes that may not fit in the dishwasher.
Loading & unloading the dishwasher.
Placing dishes to dry.
Sorting & putting away clean dishes and cutlery.
Taking garbage and trash to dumpster area.
Some bussing of tables may be required.
Washing work areas, refrigerators, cooking equipment, walls, and floors.
Assembling, maintaining, and breaking down the dish machine.

Skills

Positive attitude

Willing to learn

Friendly service

Follow instructions

Flexible schedule

Job description

Hilton Garden Inn Phoenix North, 3838 E Van Buren St, Phoenix, Arizona, United States of America

Job Description

Posted Tuesday, July 21, 2026 at 5:00 AM

SECTION ONE: MCR Universal Role Standards

EXECUTIVE SUMMARY

CLEANLINESS and FRIENDLINESS!

The MCR standard is to provide clean, friendly, well-organized and safe hotels for our guests.

AREAS OF EXCELLENCE

Happy Guests
Spotless Cleanliness
Product Consistency & Quality
Teamwork

Duties and Expectations

1. Happy Guests

Guest Relations: Greet guests happily upon arrival and throughout their stay with a smile.
Name Use: Use the guests’ names whenever possible, ensuring they feel properly welcomed.
Guest Satisfaction : All Team Members work together to contribute to great guest satisfaction scores.
Recovery : Ability to handle challenging guest situations with hospitality and a sense of urgency.
Hotel Knowledge: Strong knowledge of all features of the hotel facility and amenities.
Events: Awareness and support for all groups and events at the hotel.
Technology: Understanding of relevant technology for each role.
Phone Etiquette: Answer all incoming calls with friendly service using the approved greeting.

2. Spotless Cleanliness

Sparkling Clean Workspaces: All areas, both front and back of the house, should be kept clean and well-organized.
Pitching In: Cleanliness is a team effort! Everyone may expect to pitch in to clean guest rooms and public spaces as needed, to ensure the hotel is well-organized and safe.
Hospitality While Cleaning: Always greet every guest happily with a smile, by name if possible, while cleaning.

3. Product Consistency & Quality

Checklists to 100% Accuracy: All operational checklists are completed accurately and at the designated times, every shift.
Shift Handover Reports: Handover reports must be accurate and on time, for effective shift-to-shift communication.
Flawless Uniform: All Team Members must wear a clean, approved uniform and be well-groomed per the Team Member Handbook, while wearing a nametag and smiling at all times.

4. Teamwork

Communication: Communication between Team Members should be clear, honest, and professional.
Can Do Attitude: Willing to stretch beyond traditional role to meet the needs of the business and MCR’s guests.
Collaboration: All Team Members at all levels must be committed to working together to create a welcoming environment for guests and an effective, positive workplace.

SECTION TWO: Role Specific Duties and Expectations

The Steward/Dishwasher is responsible for cleaning dishes in a food service environment to ensure that the kitchen has a steady supply of clean plates, bowls, silverware, pots, pans and glasses.

Responsibilities:

Prioritizing loads of different types of crockery and kitchenware.
Hand-washing dishes that may not fit in the dishwasher.
Loading & unloading the dishwasher.
Placing dishes to dry.
Sorting & putting away clean dishes and cutlery.
Taking garbage and trash to dumpster area.
Some bussing of tables may be required.
Washing work areas, refrigerators, cooking equipment, walls, and floors.
Assembling, maintaining, and breaking down the dish machine.

SECTION THREE: Success Metrics

Happy Guests

Management Performance Ratings
Guest Satisfaction Scores/Intent to Return

Spotless Cleanliness

GM/AGM Spot Checks
Leadership Walk-throughs (RVP, etc.)
Guest Ratings/Reviews

Product Consistency & Quality

Checklist Tracking
Management Performance RatingsChecklist Tracking
Management Performance Ratings
Guest Ratings

Teamwork

Management Performance Ratings

SECTION FOUR: Qualifications & Requirements

Qualifications & Requirements:

Work Experience: Experience in a hospitality, service, consumer-facing franchise or related field preferred.
Must have a positive attitude and willingness to learn.
Ability to follow instructions, assigned tasks, and meet deadlines.
Always provide friendly service with a smile to guests.
Flexible schedule with availability days, nights, holidays, and weekend based on the demands of the hotel.
Must arrive and clock in on time for every shift worked and clock out at the scheduled shift ending time, unless otherwise directed by your immediate manager.Neverwork while clocked out.
Must clock in/out for breaks at the designated time on your schedule.
Must provide sufficient notice as directed by your supervisor when calling out for a scheduled shift.

Physical Working Demands & Working Environment:

The physical demands described here are representative of those that must be met to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to:

Standing: Remaining upright on the feet, particularly for sustained periods of time.
Walking: Moving about on foot to accomplish tasks, particularly for long distances or moving from one work site to another.
Repetitive Motions: Making substantial movements (motions) of the
wrists, hands, and/or fingers.
Lifting: Carrying certain laundry supplies, linens and other items.

Note:

This job description in no way states or implies that these are the only duties to be performed by the employee(s) of this position. Employees will be required to follow any other job-related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments.Employee must be able to perform the essential functions of the position satisfactorily and, if requested, reasonable accommodations will be made to enable employees with disabilities to perform the essential functions of their job, absent undue hardship.The Employer retains the right to change or assign other duties to this position.

This document does not create an employment contract, implied or otherwise, other than an at-will relationship.

Our Company

MCR is the3rd-largest hotel owner-operatorin the United States.
Founded in 2006, our company has offices in New York City, Dallas, Chicago, and Richmond, Virginia.
MCR has a$5.0 billion portfolioof148 premium-branded hotelscontaining more than 22,000 guestrooms across37 states and 106 cities.
MCR has more than 7,000 team members across the country and operates hotels under 9 Marriott brands, 8 Hilton brands and a number of unflagged independent hotels.
MCR was namedone ofFast Company’s 10 Most Innovative Travel Companies of 2020.
MCR is a three-time recipient of theMarriott Partnership Circle Award, the highest honor Marriott presents to its owner and franchise partners, and a recipient of theHilton Legacy Award for Top Performer.
For the TWA Hotel at New York’s JFK Airport, MCR won theDevelopment of the Year (Full Service) Award at The Americas Lodging Investment Summit (ALIS), the Urban Land Institute New York Excellence in Hotel Development Award and the American Institute of Architects national Architecture Award, the highest honor given by the AIA