Value Performance Consultant

Advocate Health; Charlotte (NC); On-site; USD 95,000 - 150,000; Full time

Job summary

Advocate Health is seeking a seasoned quality improvement leader to drive systematic, organization-wide improvement efforts across ambulatory settings. You will coach teams, coordinate multidisciplinary projects, and apply evidence-based methodologies to enhance patient outcomes and safety.

The role emphasizes data-driven decision making, performance monitoring, and collaboration with leadership to implement best practices in value-based care.

Qualifications

• Knowledge of quality improvement methodologies, tools, and measures.
• Independent effective resolution of complex problems.
• Project Management methodology and tools.
• Statistical techniques to support analysis and interpretation of data.
• Ability to create reports, graphs, and other visual presentation materials, and effectively maintain statistical data.
• Analyze complex data, make inferences, and validate conclusions.
• Team and meeting facilitation techniques and tools.
• Evidence based, best practice resources. Ability to research and critique strength of evidence based and best practice recommendations.
• Conflict Management. Team Building. Ability to handle difficult situations and maintain professionalism.
• Efficient and effective physician practice operations.
• Adult learning theories and principles.
• Recognize diverse social styles and talent
• Strong written and oral communication skills.
• Experience with Microsoft Office Suite.
• Knowledge of health technology, health insurance guidelines and regulatory standards, as they relate to the physician practice setting

Responsibilities

• Lead and coach improvement initiatives focused on process redesign and measurement.
• Plan and manage moderately complex interdisciplinary projects to ensure on-time, high-quality delivery.
• Apply quality frameworks and data analysis to improve outcomes and tool development.
• Use data analysis and statistical process control to drive improvements.
• Lead meetings, track action plans, and monitor performance metrics across sites.
• Promote cross-departmental communication and stakeholder engagement.
• Develop educational materials and provide training sessions for clinicians and staff.
• Research best practices to enhance quality, safety, and efficiency of workflows.
• Support tool development for data collection and quality improvement initiatives.
• Assist with chart reviews, audits, surveys, and data collection as indicated.

Skills

Quality improvement

Data analysis

Project management

Statistical methods

Communication

Facilitation

Lean/Six Sigma

Healthcare operations

Microsoft Office

Education

Bachelor’s degree or equivalent years of experience

Tools

Microsoft Office Suite

Job description

Major Responsibilities:

• Expertly leads performance improvement efforts andcoachesothers in the development of performance improvement capabilities with emphasis on process redesign and measurement; provides direction to assigned departments and customers within the organization in the planning of a systematic, organization-wide approach to continuous quality improvement.Applies a professional and calmstyle in challenging circumstances.


• Plans and leads moderately complex interdisciplinary projects, ensuring on-time delivery with high quality and coordination of resources. Collaboratively coordinates,facilitates, implements, andparticipatesin quality improvementand valueinitiativessuch asoptimizingutilizationin assignedambulatorygeographical areas. Participates in multidisciplinary quality improvementandvalue-basedcareteams and projects to support the accomplishment of quality improvement initiatives, value contract execution,and accreditation goals.


• AppliesAdvocate’s quality and high reliability improvement frameworks, methodologies, and tools, evidence-based practice, and data analysis to achieveoptimaloutcomes.Usesstatistical techniques and tools to analyze and display clinical data.Assistsin the development and enhancement of tools foraccuratedata collection and quality improvement initiatives. Reviews and analyzes quality data for accuracy, patterns, and trends. Participates in the development of improved Electronic Health Record tools to support Quality improvement initiatives in collaboration with key functional departments and leadership.Conductschart reviews, audits, surveys,and usesother data collection methodologies asindicated.


• Usessophisticated analytical thought to guide problem solving andidentifyinnovative solutions. Utilizes facilitation skills, dataanalysisand statistical process control to effect improvement in quality, value,and clinical outcomes. Maintains awareness of emerging conflicts and potential risk situations and uses effective techniques toameliorateorescalates toappropriate leadership for resolution.


• Leads department and performance improvement meetings, analyzes trends of performance metrics/business unit level dashboards,identifiesopportunities for improvement, develops andmaintainsmanagement action plans, measures success of these action plans and creates the records and follow-up metrics for each meeting and activity; reassesses approach to maximize success. Meets individually with clinicians and their teams toassistwith problem-solving, recommend andfacilitateimprovement strategies.


• Participates in the development of content for communication tailored to diverse audiences. Promotes cross-departmental communication, collaboration, and performance improvement.Ensuresall key stakeholders receive consistent communication across departments and sites. Communicates findings and analysis of record reviews, audits, surveys, and other data to process owners and stakeholders.


• Researchesandrecommendsbest practice strategies to improve processes and quality outcomes and goals. Serves as a resource to leadership and clinicians foridentifyingand developing innovative programs/services to enhance quality, safety, and efficiency of operational workflows.


• Participates in the development and maintenance of educationalmaterial. Provides training/educational programs and in-services to a wide range of audience, including but not limited to largegroupphysician meetings, office staff meetings, and on-site practice meetings, which can include clinical and non-clinical members. Serves as a resource and mentor to colleagues with less experience.

Licensure, Registration, and/or Certification Required:

• Certificate in health care quality, patientsafetyor project management/Lean preferred and isrequiredwithin 2 years of employment.Or equivalent internal program.

Education Required:

• Bachelor’s degree or equivalentyears of experience

Experience Required:

• Requires 3years' experiencecumulatively in health care, clinical quality improvement, projectmanagement,ora directly relatedfields.

Knowledge, Skills & Abilities Required:

• Knowledge of quality improvement methodologies, tools, and measures.


• Independent effective resolution of complex problems.


• Project Managementmethodologyand tools.


• Statistical techniques to support analysis and interpretation of data.


• Abilityto create reports, graphs, and other visual presentation materials, and effectivelymaintainstatistical data.


• Analyze complex data, make inferences, andvalidateconclusions.


• Team and meeting facilitation techniques and tools.


• Evidence based, best practice resources. Ability to research and critiquestrengthof evidence based and best practice recommendations.


• Conflict Management. Team Building. Ability to handledifficult situationsandmaintainprofessionalism.


• Efficient and effective physician practice operations.


• Adultlearning theories and principles.


• Recognize diverse social styles and talent


• Strong written and oral communication skills.


• Experience with Microsoft Office Suite.


• Knowledge of health technology, health insuranceguidelinesand regulatory standards, as they relate to the physician practice setting

Physical Requirements and Working Conditions:

• Must have the ability to clearly communicate verbally, in person, and in writing with peers, leadership across varied departments and health care teams.


• Ability to sit for extended periods of time.


• Exposed tonormaloffice environment.


• Operates all equipment necessary to perform the duties of the job.

This job description indicates the general nature and level of work expected of the incumbent. It is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities required of the incumbent. Incumbent may be required to perform other related duties.