Valet - Valet Attendant

Valley-View-Casino-; Valley Center (CA); On-site; USD 32,000 - 42,000; Full time

Job summary

Valley View Casino & Hotel in Valley Center, CA is seeking a Valet Attendant/Driver to safely transport guest vehicles and provide courteous, personalized service in a fast-paced gaming environment. Responsibilities include greeting guests, assisting with valet check-in and checkout, retrieving and parking vehicles, and maintaining accurate valet key records while upholding our Standards of Excellence.

Requirements: High school diploma or GED, valid California driver license with a good driving

Qualifications

• High School diploma or GED equivalent.
• Valid California Driver License with a good driving record.
• Ability to speak and understand English.
• Ability to write routine reports and correspondence.
• Ability to read and interpret safety rules and policies in English.
• Ability to apply common sense to instructions and guidelines.
• Ability to define problems and carry out tasks.
• Must be able to pass a gaming license requirement and auditions.
• Must be able to pass a drug screening.

Responsibilities

• Greet guests and maintain positive guest relations at all times.
• Assist with valet check-in and checkout.
• Retrieve vehicles from the valet lot and park them per policy.
• Record vehicle locations on valet receipts and keys.
• Maintain inventory of valet keys and ensure accuracy of records.
• Communicate effectively with Lead Valet Attendant and team.
• Adhere to company standards and attendance requirements.

Skills

Driver license

English language

Customer service

Teamwork

Education

High School diploma or GED

Job description

WHO WE ARE:

Be a member of the winning team at Valley View Casino & Hotel – named one of San Diego's Best Places To Work by the San Diego Business Journal. Valley View is where fun and your future will come together – join our team for a fun and exciting environment with amazing benefits that focus on you, your family and helping you reach your lifetime goals!

Deeply rooted in the Valley Center community, we, the San Pasqual Band of Mission Indians, have a rich local history. With traditions founded upon "good neighbor" values, our Tribe has been a part of this community for many generations. Valley View Casino & Hotel reflects our proud heritage of enterprise and opportunity; it is a place for our friends and neighbors.

At Valley View Casino & Hotel our team members are the foundation of who we are and what we do.The compassion, encouragement and level of experience that you will be exposed to will put you on a career path full of opportunities for advancement.

Description of the Position:

The Valet Attendant/Driver is responsible for the safe operation and transport of guest vehicles on company property, in accordance with established policies, procedures, and controls. Responsible for transporting guests to and from property in company issued vehicle as requested. Team Member will work under immediate supervision. This position relies on limited experience, instructions, pre-established guidelines and good judgment to perform the functions of the job.

Primary Duties, Responsibilities, and Tasks:

• All team members are obligated to support and uphold the Valley View Casino & Hotel’s Standards of Excellence as outlined in the Team Member Guide to Success.
• Maintain positive guest relations at all times, resolving guest complaints and ensuring guest satisfaction. Greet guests in a courteous and caring manner using personalized service.
• Assists customers promptly and courteously in Valet check-in and checkout.
• Retrieves all pick-ups from the Valet lot (weather conditions permitting) in an efficient and timely manner and in accordance with established safety guidelines.
• Promptly clears valet drop-off area of cars to be parked.
• Parks vehicles in designated areas of the property, then accurately records the location of the vehicle onto a Valet receipt, which is attached to the appropriate keys and stored in the Valet office until the guest is ready to leave the property.
• Presents a clean, neat and well-groomed appearance, wearing only the designated Valet uniform while on the job.
• Responsible for accurately maintaining an inventory count of all valet keys checked in and out of the Valet Department.
• Held accountable for the accuracy and thoroughness of departmental records and reports.
• Effectively communicates with the Lead Valet Attendant.
• Maintains a working knowledge of company facilities, as well as special events on property, in order to advise guests and fellow Team Members of same, whenever possible.
• Other duties as assigned by management.
• Responsible for conducting all responsibilities in a professional and ethical manner
• Responsible for maintaining a consistent, regular attendance record.
• Adheres to performance standards, company policies and procedures, as they relate to the department.

Required Qualifications:

• High School diploma or GED equivalent.
• Possession of valid California Driver License and a good driving record. Must be insurable by Valley View Casino & Hotel’s insurance policy.
• Physical endurance and stamina in order to quickly retrieve and park guest vehicles.
• Ability to speak and understand the English language.
• Ability to write routine reports and correspondence.
• Ability to read, analyze and interpret documents such as safety rules, instructions, guidelines, operating and maintenance instructions, and policies and procedure manuals written in the English language.
• Ability to apply commonsense understanding to carry out instructions furnished in written, oral or diagram form referring back to established guidelines and policies and procedures.
• Ability to define problems involving several concrete variables, collect data, establish facts, and draw valid conclusions to carry out primary duties, responsibilities and tasks.
• Ability to work with mathematical concepts. Ability to apply concepts such as fractions, percentages, ratios, and proportions to practical situations.
• Must use good judgment when providing information to our guests and maintain positive guest relations at all times.
• Must apply for, receive, and maintain a Gaming License from the Tribal Gaming Agency.
• Must be able to successfully pass applicable auditions or skill testing and a drug screening test.

Preferred Qualifications:

• Previous hospitality experience.

Physical Requirements of the Position:

The physical demands described here are representative of those that must be met by the Team Member to successfully perform the essential functions of this job.

• Clear vision (close, distant, peripheral, and depth perception) is needed for navigating office and casino environments, reading and reviewing reports and policies, operating data processing equipment and other essential job functions.
• While performing the duties of this job, the Team Member is regularly required to talk and hear.
• The Team Member may be required to stand, walk, and sit and use hands to manipulate, handle, or feel.
• The Team Member is regularly required to stand; walk; reach with hands and arms; climb or balance; stoop, kneel, crouch, or crawl and taste or smell.
• The Team Member must frequently lift and/or move up to 25 pounds.

Working Conditions:

• The Casino is open 24 hours per day, seven (7) days per week; therefore, you must be flexible to work any and all shifts.
• While performing the duties of this job, the Team Member is exposed to second hand tobacco smoke, moving mechanical parts, risk of radiation from computers, and fumes or airborne particles.
• The Team Member is usually subject to outside environmental conditions including wet, hot and/or humid conditions.
• The Team Member is occasionally subject to inside environmental conditions, which provide protection from weather conditions, but not necessarily from temperature changes.
• The noise level in the work environment is usually moderate. When on the casino floor, the noise level increases to loud.

Other Information:

• Native American hiring preference applies.
• This job description does not list all the duties of the job. You may be instructed by management to perform other tasks or functions.
• You will be evaluated in part based upon your performance of the tasks listed in this job description and your ability to commit to the Standards of Excellence.
• Management has the right to revise this job description at any time.
• The job description is not a contract for employment.

All team members are obligated to support and uphold the Valley View Casino & Hotel’s Standards of Excellence as outlined in the Team Member Guide to Success.Maintain positive guest relations at all times, resolving guest complaints and ensuring guest satisfaction.Greeting guests in a courteous and caring manner using personalized service.

Must apply for, receive, and maintain a Gaming License from the Tribal Gaming Agency.Must be able to successfully pass applicable auditions or skill testing and a drug screening test. While performing the duties of this job, the Team Member is exposed to second hand tobacco smoke, moving mechanical parts and fumes or airborne particles. The Casino is open 24 hours per day, seven (7) days per week; therefore, you must be flexible to work any and all shifts.