Valet Supervisor: Elevate Guest Experience & Team Leadership

12 Oaks Parking; North Carolina; On-site; USD 32,000 - 42,000; Full time

Job summary

12 Oaks Parking is seeking an experienced valet supervisor for The Cherokee Hotel at Harrah's in Cherokee, NC. You will lead the valet and bell operations, guiding the team to deliver a first-class guest experience.

The role emphasizes guest service, teamwork, and professional appearance. Requirements include a high school diploma, leadership experience, strong communication, a valid driver's license, and the ability to handle multiple priorities in a fast-paced environment.

Qualifications

• High school diploma or GED required.
• Six months leadership experience preferred.
• Excellent oral and written communication skills.
• Ability to handle multiple priorities in a fast-paced environment.
• Valid driver's license required.
• Candidate must submit to and pass a pre-employment drug screen (oral).
• Candidate must submit and pass a gaming Work Permit Application.
• Candidate must be at least 21 years of age.

Responsibilities

• Guide the team's interactions with guests and fellow employees by being a positive role model.
• Provide oversight to operation through demonstrated competence in guest services, parking strategy and proper reporting.
• Ensure team has tools needed to perform respective duties, share communications through pass along logs, etc.
• Work collaboratively with the valet team to ensure prompt service for every guest.
• Train and develop staff as needed to ensure top-level service and hospitality.
• Ensure that appropriate service recovery measures are followed to ensure guest satisfaction.
• Perform ancillary duties as directed.
• Maintain professional appearance of yourself, your team and work area while on duty.
• Give constructive feedback to employees when needed.
• Lead by example in attitude, attendance, punctuality and willingness to do whatever it takes to make the team successful.
• Be able to multi-task and prioritize duties.

Skills

Leadership experience

Clear communication

Multi-tasking

Customer service mindset

Education

High school diploma or GED

Job description

12 Oaks Parking is seeking an experienced valet supervisor for The Cherokee Hotel at Harrah's in Cherokee, NC. You will lead the valet and bell operations, guiding the team to deliver a first-class guest experience.

The role emphasizes guest service, teamwork, and professional appearance. Requirements include a high school diploma, leadership experience, strong communication, a valid driver's license, and the ability to handle multiple priorities in a fast-paced environment.