Valet Supervisor - Columbus, OH

Parking Management Company; Columbus (OH); On-site; USD 60,000 - 80,000; Full time

Job summary

A leading transportation services provider is seeking a Valet Supervisor in Columbus, OH. You will oversee valet operations ensuring efficient service, address guest concerns, and manage team performance. The ideal candidate has supervisory experience and excellent communication skills. This role offers competitive pay with opportunities for bonuses and benefits including health insurance and tuition assistance.

Benefits

Health Benefits

401K

Paid time off

Tuition assistance

Qualifications

• 1+ year supervisory experience in customer service or hospitality preferred.
• Valid driver's license and reliable transportation.

Responsibilities

• Oversee daily valet operations and staff performance.
• Address guest questions and service issues.
• Lead daily pre-shift meetings and maintain team communication.
• Manage valet equipment setup and breakdown.

Skills

Customer service

Team leadership

Communication

Conflict resolution

Education

High school diploma or GED

Job description

Join to apply for the Valet Supervisor - Columbus, OH role at Parking Management Company

The Guest Service Coordinator supports valet operations by ensuring efficient vehicle flow, delivering exceptional guest service, and assisting with staff management, while promoting a positive team environment and maintaining high service standards.

The Primary Objective is to support the valet operation by ensuring a seamless guest experience through effective coordination of vehicle flow, clear communication with guests and team members, and upholding PMC’s service standards, while assisting with daily operations to promote efficiency, safety, and guest satisfaction.

Responsibilities:

• Assist the Guest Service Manager in overseeing daily valet operations and staff performance to ensure smooth, efficient service.
• Address guest questions, concerns, service issues, and claims with professionalism, ensuring prompt and effective resolution while anticipating guest needs.
• Verify associates are in full uniform and maintain proper grooming standards before clocking in, while monitoring attendance and adherence to break and shift times.
• Lead daily pre-shift meetings to communicate important updates, maintain open communication with the Account/City Manager and encourage teamwork and a positive work environment.
• Manage the setup and breakdown of valet equipment and staging areas, ensuring necessary supplies are stocked and ready for operations.
• Oversee tip handling, including shift cuts and reporting, and support managers with reviewing payroll, punches, tips, and vehicle counts for accurate and timely submissions.
• Supervise valet operations to ensure safe key handling and vehicle management. Submit incident reports promptly and maintain a safe environment for both guests and associates.
• Foster a team-oriented culture focused on delivering exceptional guest service while promoting accountability, safety, and operational excellence.
• Work 40+ hours on-site at assigned accounts.
• Perform other tasks as needed to support operational and financial goals, while remaining flexible to changing business needs. Attend staff meetings and complete all required training modules on time.

Requirements:

• High school diploma or general education degree (GED); 1 year minimum previous supervisory and related customer service/hospitality experience is preferred; management or leadership related training/certifications/business is preferred.
• A valid driver’s license and reliable transportation are required for this role, along with maintaining an acceptable motor vehicle record with no more than three moving violations within a three-year period. Candidates must also pass and maintain a clean background check.
• Provide exceptional guest service through professional communication, active listening, and personalized assistance, creating a welcoming and memorable experience that aligns with company standards and fosters a positive environment for guests and team members.
• Follow company policies and procedures. Adapt to changing work environments and manage competing demands effectively while handling unexpected situations with flexibility and professionalism.
• Demonstrates dependability by following instructions, maintaining work schedules, and ensuring timely task completion. They adhere to safety procedures, take appropriate action when needed, and report unsafe conditions, while properly using and maintaining equipment to ensure workplace efficiency and safety.

What We Offer:

• Compensation: $7.50 - $10.50 per hour PLUS daily Cash Tips
• Health Benefits – Medical, vision and dental insurance – Upon eligibility
• 401K – Upon eligibility
• Supplemental Insurance – Life insurance and critical illness
• Bonus opportunities
• Internal leadership development program
• Continuous nationwide growth opportunities.
• Paid time off
• Paid training
• Tuition assistance through Bellevue University – Up to $5,250 per year
• Nationwide discounts through Perks at Work
• Military friendly employer

Parking Management Company is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, disability, age, or veteran status.