Valet Supervisor

Delta Hotels by Marriott Richmond Downtown; Richmond (VA); On-site; USD 36,000 - 42,000; Full time

Benefits offered by this job

Health Insurance

Dental & Vision

Paid Time Off

401K with match

Hotel discounts

Paid holidays

Early wage access

Job summary

Delta Hotels by Marriott Richmond Downtown is seeking a dynamic Valet Supervisor to lead the valet team, ensure smooth operations, and deliver exceptional guest service. The role requires strong communication, safety awareness, and the ability to manage multiple vehicle types.

You will train attendants, coordinate with hotel departments, greet guests, park vehicles, and maintain a professional appearance. This full-time position offers benefits and opportunities to contribute to a premier guest

Qualifications

• Requires valid driver's license and clean driving record.
• Strong customer service and communication skills.
• Polite, friendly, and professional demeanor.
• Ability to handle various vehicle types with care and precision.
• Physically able to assist with luggage and stand for long periods.

Responsibilities

• Assist with managing and training valet attendants.
• Coordinate with hotel departments to maintain guest experience.
• Evaluate attendant performance and provide feedback.
• Address guest concerns and resolve operational issues.
• Greet guests on arrival and assist with vehicles and luggage.
• Safely drive, park, and retrieve guests' vehicles per regulations.

Skills

Driver's license

Clean driving record

Customer service

Communication skills

Professional demeanor

Vehicle handling

Teamwork

Weather resilience

Safety awareness

Job description

A Valet Supervisor is responsible for leading and overseeing the valet team, ensuring smooth and efficient valet operations, excellent customer service, and adherence to safety and security protocils.

This position requires excellent customer service skills and the ability to handle various types of vehicles.

Benefits:

• Health, dental and vision insurance (full-time employees)
• Paid Time Off (full-time and part-timeemployees)
• 401K plan with company match(full-time and part-timeemployees)
• Hotel discounts (full-time and part-time employees)
• Paid holidays (full-time employees)
• Early access to earned wages(full-time and part-time employees)

Key Responsibilities for the valet driver:

• Assist with managing and training valet attendants
• Coordinate with other departments to maintain a positive guest experience.
• Evaluate and provide feedback on valet attendant performance, addressing any issues and implementing corrective actions when needed.
• Address guest concerns, resolve operational issues, and implement solutions to improve valet service.
• Greet and welcome hotel guests and visitors upon arrival with a friendly and courteous demeanor.
• Assist guests in exiting and entering their vehicles, helping with their luggage, if necessary.
• Safely drive and park guests' vehicles in designated parking areas while adhering to safety and parking regulations.
• Maintain a clean and organized valet stand, ensuring it is free from debris and obstacles.
• Provide accurate and timely information to guests regarding hotel services, local attractions, and directions.
• Monitor and manage the flow of vehicles at the hotel entrance, maintaining order and ensuring guest safety.
• Keep track of vehicle keys and maintain an organized key storage system.
• Maintain familiarity with various vehicle types, including luxury cars, SUVs, and larger vehicles, to handle them with care and precision.
• Keep accurate records of parked vehicles and retrieve them promptly upon guests' requests.
• Assist in coordinating and communicating with hotel staff and other valet drivers to ensure efficient operations.
• Adhere to safety guidelines and traffic regulations when driving guests' vehicles.
• Report any damage or maintenance issues with guests' vehicles to the appropriate hotel personnel.
• Maintain a professional appearance and follow the hotel's dress code.
• Provide assistance to guests in emergencies, such as jump-starting a vehicle or providing basic first aid.
• Collaborate with the hotel'sfront desk to fulfill guest requests promptly.

Qualifications:

• Valid driver's license and a clean driving record.
• Excellent driving skills, including the ability to drive both manual and automatic transmissions.
• Strong customer service and communication skills.
• Polite and friendly demeanor with an emphasis on professionalism.
• Ability to handle guests' vehicles with care and attention to detail.
• Basic knowledge of local area attractions, restaurants, and businesses.
• Physical fitness to assist with luggage and walk or stand for extended periods.
• Ability to work in various weather conditions, including extreme temperatures and precipitation.
• Ability to work in a team and cooperate with other valet drivers and hotel staff.

SMI Hotel Group provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.