Valet Staff

Grandresortok; Shawnee, Northern (OK, KY); Hybrid; USD 14,000 - 19,000; Full time

Job summary

Citizen Potawatomi Nation is seeking a valet attendant to warmly greet guests, drive and park vehicles, and securely manage keys in a busy outdoor lot.

You will collect fees, handle cash and card payments, and assist customers with directions and occasional vehicle services. The role requires strong communication, reliability, and a courteous, professional demeanor to ensure a positive guest experience.

Qualifications

• Must have a valid driver's license with a clean driving record.
• Must have very good communication and writing skills.
• Must possess basic math and cash handling skills.
• Availability to work any shift, weekends and holidays.

Responsibilities

• Greet guests, explain fees, issue receipts, and provide directions.
• Plan shifts and park/retrieve vehicles, secure keys and vehicles.
• Collect parking fees, process cash/credit payments, and provide receipts.
• Maintain parking area, drive vehicles carefully, and prevent unauthorized access.
• Assist guests with directions, handicap ramp operation, and jump-starts if needed.
• Keep knowledge updated and look for opportunities to add value.

Skills

Valid driver's license

Cash handling

Communication skills

Customer service

Professionalism

Education

High School diploma or GED

Job description

MUST HAVE A VALID DRIVER LICENSE; MUST BE INSURABLE

FUNCTIONS STATEMENT:

Parks and retrieves vehicles by greeting customers; giving directions or driving vehicles to parking spaces; collecting parking fees; protecting vehicles; maintaining the parking lot.

MAJOR DUTIES:

• Plans shift work by reviewing available parking spaces.
• Greets customers by welcoming them to the parking lot, explaining fees and requirements, issuing receipts, answering questions.
• Fills parking spaces by providing driving directions to available parking spaces, following lot-fill patterns and sequences, preventing customers from parking were not directed.
• Provides valet service by driving, parking, and retrieving vehicles for customers, securing vehicles, filing keys, driving customers to and from their vehicles.
• Tracks available parking spaces by communicating with other attendants.
• Collects parking fees by calculating fees, taking cash and credit card payments, securing funds, returning keys.
• Maintains parking area by cleaning up debris.
• Protects vehicles by driving carefully, preventing unauthorized access to parking lot and vehicles, calling police to apprehend trespassers.
• Helps customers by reminding them to lock vehicles, jump-starting batteries, assisting with tire changes and lockouts, calling for road service, providing driving instructions from the parking lot.
• Updates job knowledge by participating in educational opportunities.
• Enhance organization reputation by accepting ownership for accomplishing new and different requests, exploring opportunities to add value to job accomplishments.
• Assist customers with a handicap(s) by operating the handicap ramp.
• Must be outgoing, professional, and customer service-oriented with excellent communication and interpersonal skills.
• Must have a valid driver’s license with a clean driving record.
• Previous driving experience in a similar vehicle preferred.
• Must be flexible to work any shift, start time, weekends, and holidays

NOTE: The above duties are intended to describe the general nature of work performed by an employee in this position. These statements are not to be considered as an all-inclusive list of the duties, knowledge, skills, abilities, and other characteristics of an employee in this position.

Requirements

Pay: $12.00 per hour + Tips

FACTOR 1: KNOWLEDGE REQUIRED BY THIS POSITION

• Knowledge of methods in taking care of vehicles.
• Knowledge of tracking keys.
• Knowledge of charges.
• Knowledge of matching parking space numbers with the customer’s ticket.
• Knowledge of computing charges.
• Knowledge of how to make change quickly.
• Knowledge of processing electronic or automated payments.
• Knowledge of how to operate a lockout kit.
• Knowledge of the parking lot layout.
• Knowledge of scheduling methods under stress.

FACTOR 2: SUPERVISORY CONTROLS

• The incumbent is under the direct supervision of the Valet Manager.
• The supervisor assigns work, advises on changes in procedures, and is available for assistance when required.
• Routine work is performed independently following set procedures
• The work is reviewed for accuracy through spot checks, complaints from customers, and observation of the employee at work.

FACTOR 3: GUIDELINES

• Written and oral guides provide specific instructions for doing the work.
• Most of these instructions are easily memorized and require little interpretation.
• When instructions do not apply, the problem is referred to the supervisor.
• These guidelines are generally applicable, but the employee makes adjustments in dealing with problems and unusual situations.

FACTOR 4: COMPLEXITY

• The complexity level ranges from a low level to medium that involves English grammar skills to making proper and accurate changes.

FACTOR 5: SCOPE AND EFFECT

• The primary purpose of the work is to provide a quality, pleasant experience to guests and customers in a pleasant atmosphere with the fewest distractions possible.
• This work contributes to the satisfaction of the customer and promotes a positive image for the Citizen Potawatomi Nation as a successful entrepreneur.

FACTOR 6: PERSONAL CONTACTS

• Contacts are on a face-to-face basis with guests and customers from all walks of life and from all points of the country and world.

FACTOR 7: PURPOSE OF CONTACTS

• The purpose of the contacts is to create a satisfied customer so as to encourage a high level of customer returns.

FACTOR 8: PHYSICAL DEMANDS

• Standing for long periods of time, extensive walking back and forth between vehicles and the valet driveway.
• Considerable bending, squatting, kneeling, stooping.
• Exercises extensive dexterity and balance.
• Exercises repetitive motions, hearing/sound discrimination, and visual acuity.

FACTOR 9: WORK ENVIRONMENT

• Work will be predominately outside where the temperatures may range from extreme cold to extremely hot, dry, and wet conditions.

OTHER CHARACTERISTICS REQUIRED

• Must have a High School diploma or GED equivalent
• Must have basic math skills and cash handling skills
• Must have very good communication and writing skills
• Availability to work any shift, start time, weekends, and holidays
• Must possess a valid driver’s license.