Valet Shift Lead

LAZ Parking; Dallas (TX); On-site; USD 18,000 - 19,000; Full time

Benefits offered by this job

Team atmosphere

Growth opportunities

Pay on demand

Paid training

Uniform provided

Job summary

LAZ Parking is seeking a Valet Lead at our Dallas, TX location. The role supervises the valet team, ensures a welcoming guest experience, and upholds company policies under the location manager’s guidance.

The candidate will train staff, manage customer interactions, and handle daily revenue reports while maintaining high service standards in a fast-paced environment. This position requires flexibility for weekends and evenings.

Qualifications

• High school diploma or GED required.
• Valid driver’s license with at least 2 years of driving experience.
• Strong customer service experience preferred.
• Parking/hospitality experience is a plus but not required.

Responsibilities

• Oversee valet operations under the location manager.
• Supervise, mentor, and train staff on daily activities.
• Establish performance standards and implement procedural changes.
• Serve as liaison for clients, management, and staff.
• Provide first-class customer service with a friendly, can-do attitude.
• Greet customers by name when possible and respond promptly to issues.
• Process daily revenue and related parking system reports.
• Provide training on operational procedures as needed.

Skills

Valid Driver's License

Customer Service

Basic Computer Skills

Education

High School Diploma/GED

Job description

Are you a team player who likes to have fun while you work? Do you enjoy meeting people and sparking conversations? If so, then we want YOU to join our LAZ family! We are an employee first company who care about you and what you think!

Why LAZ Parking?

• Compensation: $13-$14/hr PLUS Tips
• Team Atmosphere
• Growth Opportunities
• Pay Activ - On-demand access to earned wages, get up to 50% of your earned wages immediately
• Paid training: No experience? We have you covered!
• Free company uniform

*Must have valid 2yr driver's license*

The following programs are available to help support you,freeof charge.

• Health Coaching & ResourcesOne-on-one health coaching is available to all employees whether you choose to enroll in LAZ Benefits or not.
• Employee Assistance Program (EAP)you and eligible members of your household have 24/7 access to confidential counseling.
• Smoking Cessation Program

Additional Valet Benefits:

• 401(k) with Employer Match
• Medical, dental, vision - 3 plan options!
• Competitive salary

The Spirit of the Position:

The Valet Lead oversees the Valet operation, under the direction of the location Manager to ensure the staff create a welcoming atmosphere for our customers and clients. Valet Lead will support the operation policies and procedures.

Principal Job Duties

• Ensures staff adheres to rules of conduct, policies and procedures.
• Supervises, mentors, and trains staff on day-to-day activities.
• Assists in establishing performance standards, recommending, and implementing changes to procedures when necessary.
• Serves as a liaison and primary point of contact for client, operation management and staff.
• Promote good customer relations by consistently providing First Class Customer Service with a friendly demeanor, can-do attitude, and willingness to help at all times.
• Greets and Assist customers in a friendly manner (e.g., ideally by name) in a timely and professional manner.
• Resolve customer service issues or questions as needed; processes and report any customer issues in the event of accidents or incidents on a shift.
• Responsible for running any reports related to daily revenue, credit cards, garage data or other reports requested by management.
• Provides operational technical training as needed.
• Greet by/use name, be responsive and timely with correspondence and problem resolution, and display a caring attitude, develop a rapport with the customer base.
• Accept monthly and debit payments and process credit cards.
• Basic computer skills in the parking revenue control system (add/delete accounts, key in required information from monthly applications).
• Other related duties as assigned.
• Other related duties that may be assigned by management from time-to-time.
• The Valet Lead will be expected to work varying hours including weekends, evenings, nights, Holidays and special events, etc. as needed.

Education

High school diploma or GED required.

Skills

• Ability to produce and maintain an acceptable driving record and unrestricted drivers' license.

Requirements

• Valid Driver's License- 2yrs
• High school diploma or GED preferred.
• Strong customer service experience.
• Parking and/or hospitality industry experience is preferred but not required.

Physical Demands

• Willingness to work in the elements -- heat, wind, snow, rain, etc.
• Ability to stand, walk and run for extended periods of time.
• Ability to bend, stoop, squat and lift frequently throughout a shift.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with qualified disabilities to perform the essential duties/functions.

LAZ Parking is an equal opportunity employer. In all our employment practices, including hiring, we are firmly committed to provide equal employment opportunity (EEO) to all persons, regardless of race, color, religion, sex, national origin, disability, age, genetics, Vietnam era, special disabled, recently separated and other protected veterans, or any other characteristic protected by federal, state or local law. No question in our application process is used for the process of limiting or excluding any applicant's consideration for employment on such grounds.

LAZ Parking participates in E-Verify