Valet Ramp Captain

Evolution Parking & Guest Services; Wilmington (NC); On-site; USD 40,000 - 60,000; Full time

Job summary

Evolution Parking & Guest Services is seeking a Valet Ramp Captain to lead valet staff, ensure safe and efficient parking, and deliver exceptional guest service at hotels and resorts. The role requires strong leadership, hospitality focus, and a commitment to safety and standards.

Responsibilities include supervising valet operations, guiding staff, maintaining traffic flow, and upholding company policies while collaborating with the Guest Service Manager to meet client expectations.

Qualifications

• Must have experience in valet parking.
• Valid US driver’s license.
• Minimum 2 years in a management role.
• Experience with HRIS platforms (e.g., ADP).
• Customer service experience required.

Responsibilities

• Establish positive guest relationships and deliver consistent service.
• Greet guests professionally on arrival and departure.
• Provide leadership and mentor valet staff.
• Monitor traffic flow in valet staging area.
• Supervise operations in absence of Guest Service Manager.
• Ensure proper vehicle retrieval and parking.
• Maintain appearance and attendance standards.
• Adhere to safety and security procedures.
• Participate in Crescendo Academy and Crescendo Leadership Development Programs.
• Other duties as assigned.

Skills

Customer service

Communication

Tech proficiency

Organization

Teamwork

Attention to detail

Multitasking

Education

High school diploma or GED

Associate's Degree

Tools

ADP

Job description

About Our Company

Evolution Parking & Guest Services is America’s exclusive provider of specialized valet parking and front door services exclusively for hotels and resorts nationwide. Our strict focus on only serving the hotel industry affords our clients the benefit of a more sophisticated guest service platform without the distractions from other verticals. Hotel Valet Parking Management and Bell Services is our only niche and provided our undivided attention.

There is a distinction between customer service and guest hospitality. We understand this and have established a company philosophy and operational platform with an unprecedented focus on talent selection, guest service training and quality performance.

The Valet Ramp Captain will be responsible for ensuring the safety and efficiency of parking guest vehicles while delivering exceptional service that exceeds our customer and client's expectations. This includes responding quickly to customers' requests, providing caring interactions with all guests, leadership to other Valet staff, and overall support to the Guest Service Manager.

• Establish positive guest relationships through consistent delivery of customer service to all guests, co-workers, and clients.
• Greet guests in a professional and friendly demeanor upon arrival and departure.
• Ensure valet attendants provide the highest level of customer service.
• Provide strong leadership and lead by example to enhance the team’s performance.
• Monitor and maintain efficient traffic flow throughout the valet staging area.
• Supervise valet operations and resolve issues in the absence of the Guest Service Manager.
• Retrieve and park vehicles in designated areas cautiously.
• Follow all appearance standards as set forth by Evolution Parking & Guest Services, including complete, approved pressed uniform.
• Follow all attendance standards as set forth by Evolution Parking & Guest Services, as required by the scheduling, which may vary according to the needs of the location.
• Execute all terms and conditions as set forth in the Evolution Parking & Guest Services Handbook and other policies and procedures.
• Adhere to site‑specific safety and security procedures.
• Maintain clean, neat work environment including all surrounding areas of ramp, valet desk, wheelchairs, parking area, bell carts, bell closet, trash receptacles, and ash urns.
• Ensure all keys are properly stowed in the key box.
• Participate in Crescendo Academy and Crescendo Leadership Developmental Programs.
• Other duties as assigned.
• Associate's Degree, High School Diploma, or GED required, or relevant working experience.
• Understanding of general business practices including accounting, human resources, and customer service.

Minimum Experience Required

• Experience in valet parking.
• Valid US Driver's License.
• 2+ years in a management position.
• Experience with HRIS platforms, such as ADP.
• Experience with Customer Service.

Skills Required

• Strong customer service and client relationship skills.
• Excellent oral and written communication skills.
• Strong technology proficiency.
• Strong organizational skills with a proven track record of meticulous attention to detail and accuracy.
• Ability to collaborate effectively and work as part of a team.
• Exceptional attention to detail and able to multitask in a fast‑paced, deadline‑driven environment.

Evolution Parking & Guest Services is proud to be an Equal Opportunity Employer with opportunities for advancement. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, protected veteran status, or other protected categories.