Valet Lot Attendant - $15-20 per Hour! - Fontainebleau Miami Beach

Towne; Miami Beach (FL); On-site; USD 21,000 - 28,000; Full time

Benefits offered by this job

Accident insurance

Critical illness insurance

Hospital indemnity insurance

Telemedicine benefits

401k retirement savings plan

Job summary

Towne Park is hiring a Lot Attendant to provide exceptional hospitality and accurate revenue reporting during guests’ stays. You will greet guests, assist with directions, and manage vehicle stacking with care while ensuring security of keys and guest information.

The role requires a friendly, professional demeanor, basic math and English literacy, a valid driver's license, and the ability to pass background checks. AM/PM shifts and outdoor work are expected.

Qualifications

• High school diploma or GED required.
• Must be at least 18 years old and able to pass background check and drug screen.
• Valid driver’s license and clean driving record.
• 1–3 months related experience or training, or an equivalent combination of education and experience.
• Ability to read and write English and perform basic math.

Responsibilities

• Greet guests and maintain a friendly, professional demeanor with guests, staff and coworkers.
• Assist guests with directions and inquiries; provide area information and attractions.
• Stack and retrieve vehicles safely, secure keys, and deliver vehicles to guests.
• Reconcile revenue, categorize tickets for audit, and complete shift reports.
• Operate equipment (register, gate, POS, credit card machine) and follow bank procedures.
• Collect daily events and rates; maintain guest folios and inventory for billing.

Skills

Customer service

Hospitality

Guest relations

Communication

Data entry

Education

High school diploma or GED

Tools

POS system

Gate equipment

Job description

About Towne Towne is an exceptional arrival through departure experience company. With its best-in-class parking and hospitality solutions and its fully integrated technology platform, we deliver seamless parking and mobility experiences in the places where people live, learn, work, play, rejuvenate, and recover. Towne's 14,000 team members create smiles by delivering exceptional experiences for the millions of people we proudly serve each year. For nearly 40 years, Towne has been committed to providing the best experience, delivered by the best team, powered by innovative technology, enhancing lives and communities. For more information, visit www.towne.com and follow us on LinkedIn. Click here for important notices that may be applicable to you.For more information about our privacy policy, please click here.

Job Details

Compensation: Towne Park is committed to offering competitive, fair, and commensurate compensation. Actual compensation will be based on a candidate's job-related skills, experience, education or training, and location. The hourly base pay range for this position is $15-$20 per hour.

Work Schedule

The work schedule for this position can include AM/PM shifts.

Benefits

Employees are eligible to enroll in accident insurance, critical illness insurance, hospital indemnity insurance, and telemedicine benefits. Employees are also able to enroll in the company's 401k retirement savings plan.

Eligibility

Eligibility requirements depend on your job classification, length of employment and number of hours worked. Benefits are subject to change and may be subject to a specific plan or program terms. Seasonal and temporary roles are not eligible for benefits outlined above.

SUMMARY

The Lot Attendant is responsible for accurately collecting and reconciling revenue and parking reports while providing exceptional hospitality services in an attentive, friendly and efficient manner to all guests during their entire stay. The Lot Attendant is also responsible, when stacking is necessary, for properly parking and retrieving guest vehicles while exhibiting standards of exceptional customer service. The Lot Attendant, when required, is also responsible for upholding sites management teams parking policy and procedures.

ESSENTIAL FUNCTIONS

Reasonable accommodations may be made to enable individuals with disabilities to perform all functions. Descriptive Statement(s) - % of Time

• Maintains pleasant, friendly and professional demeanor with all guests, location staff and co-workers. Acknowledges and greets guests immediately while maintaining a professional and friendly demeanor. Uses guest last name at all times when appropriate.-15%
• Maintains accuracy and composure while under pressure. Appropriately uses salutation of the day and welcome guests to the location. Uses proper Towne Park phone etiquette. Assists guests with directions and all other inquiries. Stands while serving guests.- 15%
• Provides information about surrounding area as well as main attractions to guests as needed. Protects guest confidentiality in accordance with HIPPA requirements. Maintains the security of customer financial and identifying information.- 10%
• Stacks vehicles when necessary using Towne Park standards for parking. Properly secures keys for stacked vehicles. Promptly retrieves a stacked vehicle and drives slow and cautiously when delivering vehicle to the guest(s). Collects data in accordance with parking operations, if applicable.-20%
• Collects and reconciles revenue accurately; furnishes receipt upon request. Accurately categorizes tickets for audit purposes. Accurately completes shift report. Follows all bank standard operating procedures. Competently operates equipment (i.e., register, gate, POS, credit card machine, etc.).-20%
• Obtains information about daily events and rates to be charged. Secures guest keys immediately after each interaction. Maintains claim checks and guest folio archives. Produces guest vehicle inventory for billing purposes.-20%

The total amount of time for all functions of the job - 100%

QUALIFICATION

Education: High school diploma or general education degree (GED); ORRequired Licensure, Certification, etc.: Must be at least 18 years of age and be able to pass a criminal background check and drug screenA valid driver's license and clean driving recordWork Experience: One to three months related experience and/or training; OR equivalent combination of education and experienceKnowledge: Knowledge of customer serviceSkills: Customer service experience preferredRegister/Computer experience preferredMust be able to drive manual transmission and perform parallel parkingMust be able to read and write standard English languageMust be able to read and comprehend simple instructions, short correspondence and memosMust be able to write simple correspondenceMust be able to effectively present information in one-on-one and small group situations to guests, clients and other employees of the organizationAbility to add and subtract three digit numbers and to multiply and divide with 10's and 100's; ability to perform these operations using units of American money and weight measurement, volume and distanceAbility to understand 24 hour and military time systemsAbility to understand rates applicable to time passed

SCOPE

Authority to Act: Job is fairly routine. Incumbent follows established practices and procedures. Duties are performed with specific directions given and work is checked or verified on a frequent basis. Decisions are made within specific operational instructions and departmental guidelines. Errors in judgment could affect the smooth and efficient operation of the department.Budget Responsibility: The employee has control over resources available only

WORKING CONDITIONS & PHYSICAL DEMANDS

The working conditions and physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Physical RequirementsWhile performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to sit or stand for extended periods of time and may be required to run; walk; handle or feel objects, tools or controls; reach with hands and arms; climb stairs; balance; stoop, kneel, crouch or crawl. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.Lifting RequirementsExerting up to 100 pounds of force occasionally, and/or up to 50 pounds of force frequently, and/or up to 20 pounds of force constantly to move objects.Working EnvironmentThe majority of work will be performed outdoors for extended periods of time including up to the entire duration of shift. Employees are subject to environmental conditions including extreme heat and cold weather. Protection from weather conditions may be provided, but not necessarily from temperature changes.TravelTravel of up to 5% may be required.

ACKNOWLEDGEMENT AND ACCEPTANCE

I understand that every effort has been made to make this job description as complete as possible. However, it in no way states or implies that these are the only duties that I will be required to perform. The omission of specific statements of duties does not exclude them from the position if the work is similar, related or is a logical assignment of the position. I accept that at any time there may be modifications or changes to the above job description.