Valet & Guest Services Associate — Luggage & Parking

Accor; Louisville (KY); On-site; USD 17,000 - 21,000; Full time

Job summary

21c Museum Hotels in Louisville is seeking a friendly Porter/Valet to welcome guests, assist with luggage, and ensure comfort by promptly responding to requests. Under supervision of Front Office Manager, you will help load and unload luggage, park cars, and deliver amenities.

This role requires a valid driver’s license, ability to lift up to 70 lbs, and strong English communication. A high school diploma and at least two years driving experience with a clean record are required.

Qualifications

• High School diploma or equivalent.
• At least two years driving experience with a clean driving record.
• Must be able to lift luggage up to 70 lbs and operate luggage carts.

Responsibilities

• Greet and assist arriving guests, unload luggage, and transport to rooms.
• Park guest vehicles and provide claim tickets.
• Transport luggage on departure and retrieve vehicles.
• Respond to guest requests and provide hotel information.
• Maintain clean lobby areas and assist other staff.
• Promote hotel services and local area information.
• Perform other duties as assigned.

Skills

Customer service

English proficiency

Communication skills

Valid driver’s license

Manual transmission driving

Education

High School diploma or equivalent

Job description

If you love saying YES and enjoy engaging with the community by leading with ART, 21c Museum Hotels is one of the pioneering examples of bridging the worlds of art and hospitality. We combine a multi-venue contemporary art museum, boutique hotel and a chef driven restaurant to create a unique and welcoming opportunity.

Job Description

Reports to:Front Office Manager/Rooms Manager

General Purpose: Under general supervision, provides porter and valet services to hotel guests and ensures their satisfaction and comfort by promptly and courteously responding to guest requests.

Specific Responsibilities:

• Cleans lobby areas and entrances and maintains free of debris in order to present a clean and attractive facility to customers
• Assists other employees and departments to contribute to the best overall performance of the department and hotel.
• Greets and assists arriving guests with help unloading luggage from vehicle and transporting to their room, personally carrying the luggage or using a luggage cart. Valets offer to park guest's vehicle and give claim ticket.
• Assists departing guests by transporting luggage from room to lobby, and helping the guest load luggage into vehicle. Valets retrieve vehicle and assist guest with departure.
• Responds to guest needs by promptly delivering laundry, newspapers, iron & ironing board, additional linens, etc., in person.
• Responds to inquiries and promotes the hotel's services by explaining products/services. Provides the guest with up-to-date hotel information in order to enhance customer relations.
• Keeps abreast of local activities and the area's establishments in order to answer questions, recommend and give directions.
• Maintains a friendly, cheerful and courteous demeanor at all times not with just with guests and teammates, but also with passersby whose first impression of the hotel will be the people standing outside.
• Performs other duties as assigned, requested or deemed necessary by management.

Qualifications

• Must be able to drive vehicles with manual (stick shift) and automatic transmissions.
• Strong communication skills; must be able to speak and understand English.
• Clean and professional appearance.
• Demonstrates enthusiasm for all things 21c.
• Must have and maintain a valid driver's license.
• Must pass a background check.
• Must be 18 years of age or older.
• Must be comfortable in various vehicle types and willing to train on manual transmissions to achieve proficiency within the first 90 days.

Education/Formal Training:

• High School diploma or equivalent

Experience:

• Must have at least two years driving experience with a clean driving record.

Physical Requirements:

• Must be able to operate two- and four-wheeled luggage carts, standard office equipment.
• Must be able to lift luggage, up to 70 lbs.
• Capable of prolonged standing, walking and climbing stairs;
• Intermittent exposure to outside elements, but primarily an indoor position.

Additional Information

21c Museum Hotels is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, national origin, disability, veteran status, and other legally protected characteristic. The EEO is the Law poster is available here: http://www1.eeoc.gov/employers/poster.cfm All your information will be kept confidential according to EEO guidelines.

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