Valet Attendant

Wynn Resorts, Limited; Las Vegas (NV); On-site; USD 2,066,000 - 3,031,000; Full time

Job summary

Wynn Resorts is seeking a Valet Attendant to deliver courteous, professional service with urgency to every guest. You will greet guests, provide parking assistance, and ensure safe vehicle handling while upholding Forbes 5‑Star standards and Wynn service excellence.

Candidates should have at least two years of customer service experience, be 21+, and capable of working flexible shifts including openings and closings.

Qualifications

• Requires a minimum of two years customer service experience.
• Front Services experience is preferred but not required.
• Must be able to communicate professionally in English; a foreign language is a plus.
• Must be 21 years of age or older.
• Ability to drive standard and automatic transmission vehicles.
• Able to work effectively in a team environment.
• Willingness to obtain and maintain any required work cards/licensing.

Responsibilities

• Greet and provide parking assistance to arriving guests.
• Operate and park guests’ cars safely.
• Maintain Wynn service standards for guests and coworkers.
• Perform duties with a sense of urgency and guest focus.
• Report issues to the supervisor and uphold safety standards.
• Know resort features, outlets, hours, events, and services.

Skills

Customer service

Teamwork

Communication

Professional English

Education

High school diploma or equivalent

Job description

The Valet Attendant is responsible for providing professional and courteous service to each and every guest while maintaining a sense of urgency at all times. They will be responsible for exceeding guest expectations through positive interactive skills.

• Responsible for maintaining the Wynn standards of service with guests and coworkers at all times.
• Responsible for delivering and maintaining the Forbes 5-Star level of service.
• Valet Attendant will be responsible for greeting and providing parking assistance to all arriving guests.
• Valet Attendant will be responsible for maintaining a sense of urgency at all times while servicing the guest in a timely manner.
• Responsible for operating and parking guests’ cars safely.
• Reports issues and/or potential problems to immediate supervisor.
• Ensures the Wynn standards of cleanliness and appearance for all areas.
• Works with safety as a priority, and follows department and company safety standards.
• Knows and adheres to Wynn and departmental policies and procedures, embrace company culture and take pride in the resort and amenities.
• Understands and well versed in the resort, hotel features and services including all outlets, hours of operation, activities and events available to guests.
• Attends required training classes and incorporates new standards, service knowledge and safety into daily work practices.
• Looks for opportunities to assist peers, guests, other departments or leaders at all times.
• Solution oriented, stays on task and promotes teamwork.
• Awareness of guest experience at all times, smiles and makes eye contact and communicates professionally.
• Performs all other job related duties as assigned.

Qualifications

• Requires a minimum of two years customer service experience.
• Previous Front Services experience is preferred, but not required.
• Candidate must be able to work efficiently within a team environment.
• Requires the ability to drive standard and automatic transmission vehicles.
• Ability to do extensive jogging, walking, standing, bending and lifting.
• Candidates should also be knowledgeable about the Las Vegas area and attractions.
• Candidate should be able to work a flexible schedule that may change based on business demands.
• Must have an open mind and willingness to learn new processes, concepts and ways of approaching guest and coworkers.
• Must possess excellent communication skills.
• Candidate must be well groomed and professional.
• Must be able to communicate professionally in English with guests, management, and other associates to their understanding. Additional foreign language a plus.
• Must be available to work all shifts and days including opening and closing shifts.
• Willingness to maintain the highest level of confidentiality regarding guests and staff.
• Combination of education equivalent to graduation from high school (High school diploma) or any other combination of education, training and experience that provides the required knowledge, skills and abilities.
• Must be 21 years of age or older.
• Must be able to obtain and maintain any licensing or active work cards required, at present or in the future, for this position at all times

Additional Information

Wynn Resorts is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Wynn Resorts does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws.

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