Valet Assistant Account Manager - Albuquerque, NM

Parking Management Company; Albuquerque (NM); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Health benefits

401K

Tuition assistance

Bonus opportunities

Job summary

Parking Management Company seeks an Assistant Account Manager in Albuquerque, New Mexico, to oversee daily operations and ensure exceptional guest service. Key responsibilities include managing staff, conducting payroll audits, and fostering client relationships.

The ideal candidate will have a high school diploma or GED, preferred supervisory experience, and a commitment to maintaining high service standards. Benefits include health coverage, 401K, and tuition assistance.

Qualifications

• 1+ years supervisory experience preferred.
• Valid driver’s license and acceptable motor vehicle record.
• Strong analytical and problem-solving abilities.

Responsibilities

• Support daily operations and ensure high-quality guest service.
• Oversee staff hiring, training, and performance management.
• Conduct audits of associate timecards and payroll accuracy.

Skills

Guest service leadership

Operational oversight

Human resources support

Analytical skills

Communication skills

Education

High school diploma or GED

Job description

Position Summary

The Assistant Account Manager supports daily operations by ensuring high‑quality guest service, assisting with staff hiring, training, and performance management, and overseeing revenue, payroll, and claims. This role also works shifts as needed, ensuring safe and efficient vehicle handling and maintaining strong relationships with both account management and associates.

Primary Objective

To support the successful operation of an assigned valet account by ensuring exceptional guest service, assisting with staff management and development, and maintaining operational efficiency through oversight of service delivery, financial performance, and safety standards.

Duties And Responsibilities

• Guest Service Leadership – Provide hands‑on guest service training to all associates, ensuring team members consistently meet or exceed PMC’s guest service standards. Monitor daily interactions to uphold a premium customer experience, fostering a welcoming environment that reflects the highest levels of hospitality.
• Operational Oversight – Supervise and coordinate all valet operations, ensuring safe and efficient vehicle parking and retrieval, as well as proper key handling and storage procedures. Take proactive steps to reduce guest claims (such as vehicle damage) and associate injuries through continuous monitoring and training on safety protocols.
• Human Resources Support – Lead and support key HR functions, including interviewing, hiring, onboarding, training, and performance management of associates. Ensure all team members are properly certified, follow company policies, and receive ongoing coaching and development to promote a high‑performing team.
• Service Standards, Appearance and Discipline – Ensure all associates consistently uphold PMC’s service standards, maintain a professional, uniformed appearance, and deliver a high‑quality guest experience. Support accountability through progressive discipline, following company policy to address performance or policy violations with fairness, consistency, and proper documentation.
• Client and Communication Management – Maintain clear and consistent communication with both associates and client contacts. Anticipate client needs, address operational concerns, and resolve customer service issues proactively and efficiently, ensuring client satisfaction and contract retention.
• Payroll and Reporting Oversight – Conduct weekly audits of associate timecards, including review of clock punches, claimed tips, minimum wage adjustments, and vehicle counts. Follow up on discrepancies with associates and submit accurate reports by established deadlines to maintain payroll accuracy.
• Revenue Management Support – Assist with account revenue management by ensuring all shifts follow PMC’s Revenue SOPs, including the setup and maintenance of proper reporting processes to monitor and safeguard financial performance.
• Team Development and Workplace Culture – Identify and develop high‑potential associates by providing ongoing skills training and leadership development to support internal promotions, using PMC’s resources and tools to build a strong, high‑performing team. Foster a positive, team‑oriented culture that encourages open communication, collaboration, and mutual respect.
• 24/7 Operational Support – Serve as a key contact for urgent operational issues, remaining available for on‑call problem‑solving to always support the account, ensuring uninterrupted service and immediate response to critical needs.
• Company Initiatives – Oversee the successful execution of company initiatives and processes, ensuring consistency, compliance, and alignment with PMC’s strategic goals across all assigned locations.
• Supervisory Responsibilities – Actively involve staff in planning, decision‑making, and process improvement while taking full responsibility for team performance. Maintain an open and accessible leadership style, providing regular feedback, supporting skill development, and encouraging professional growth.
• Additional Responsibilities – Other tasks may be assigned as needed to support the company’s overall operational and financial objectives, with the expectation that the management remains flexible and responsive to evolving business needs. Attend required staff meetings and complete assigned training modules in a timely manner. Flexibility required for flexible hours, particularly during financial close periods and occasional travel for financial reviews, audits, or corporate meetings.

Competency/Qualifications

• Education/Experience – High school diploma or GED; 1 year minimum previous supervisory and related customer service/hospitality experience is preferred; management or leadership related training/certifications/business is preferred.
• Certificates and Licenses – Valid driver’s license and reliable transportation required, along with maintaining an acceptable motor vehicle record with no more than three moving violations within a three‑year period. Clean background check required.
• Hospitality, Customer Service and Communication – Deliver exceptional guest service by maintaining a professional and courteous demeanor, actively listening, and anticipating guest needs to provide personalized assistance and thoughtful recommendations.
• Strong Analytical And Problem‑Solving Abilities – Must be able to analyze complex revenue and payroll data, identify and correct discrepancies, investigate root causes of operational inefficiencies, and develop effective solutions to improve overall performance and accuracy.
• Work Environment – Requires collaboration with teams, vendors, and clients on‑site and in corporate environments. Frequent use of computers, phone communication, and duties outside the corporate office.
• Physical Demands – Includes extended periods of sitting, standing, walking, and ability to lift moderate weights when necessary. Vision and other sensory abilities required for safe duty performance.
• Cell Phone Use – Employees may be required to use personal cell phones for work‑related communication and application access. Reimbursement follows company policy.

Additional Compensation And Benefits

• Health Benefits – Medical, vision and dental insurance – Upon eligibility
• 401K – Upon eligibility
• Supplemental Insurance – Life insurance and critical illness
• Bonus opportunities
• Internal leadership development program
• Paid time off
• Paid training
• Tuition assistance through Bellevue University – Up to $5,250 per year
• Nationwide discounts through Perks at Work
• Military friendly employer

Equal Employment Opportunity (EEO) Statement

Parking Management Company is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, disability, age, or veteran status.

ADA and Equal Employment Opportunity (EEO) Compliance

Parking Management Company will make reasonable accommodations in compliance with the Americans with Disabilities Act of 1990 and ensure equal employment opportunity. This job description will be reviewed periodically as duties and responsibilities change with business necessity.