Vaccines Customer Team Leader - Arizona/Nevada

Merck & Co.; Flagstaff (AZ); On-site; USD 173,000 - 273,000; Full time

Job summary

Merck & Co., Inc., Rahway, NJ, USA (Merck Sharp & Dohme LLC) seeks a Vaccines Customer Team Leader to guide field teams across the Arizona/Nevada district, including Phoenix, Las Vegas, and Tucson, with substantial travel. The role emphasizes customer-centric leadership, account planning, and cross-functional collaboration to meet patient objectives.

The candidate should have strong leadership, ability to operate in ambiguity, and experience in pharmaceutical sales or related healthcare fields.

Qualifications

• BA/BS degree with 6-8 years of sales experience or a high school diploma with 10+ years of experience in pharma/healthcare preferred
• Equivalent experience in healthcare/scientific field or professional marketing or military experience considered
• Valid driver's license and ability to travel as required

Responsibilities

• Lead and manage Customer Representatives to identify customer needs
• Coach and train team, oversee people management processes, and resource the team to address customer needs

Skills

Account Planning

Account Strategies

Adaptability

Analytical Problem Solving

Business Networking

Client Coaching

Customer Centricity

Customer Engagement

Customer Management

Decision Making

Engagement Strategies

Pharmaceutical Sales

Education

BA/BS degree

High School Diploma with extensive experience

Job description

Job Description

Our Sales team supports our customers by providing clinical information about products, educational information, clinical training programs and resources. We support healthcare providers and healthcare systems meet the goals of the patients in their communities.

The Vaccines Customer Team Leader (CTL) plays a critical role in establishing our company's customer focused initiative.

• This is a field-based position that covers the Arizona/Nevada district.
• Major workload centers in the district include Reno, Las Vegas, Phoenix, Flagstaff & Tucson metro areas.
• At least 50% travel.

Responsibilities include but are not limited to:

• Leading and managing Customer Representatives in identifying customer needs.
• Coaching representatives, overseeing training, and completing people management processes for Customer Representatives and effectively developing and resourcing his/her customer team to address customer needs.

The ideal candidate for this role will demonstrate the following behaviors and attitudes:

• Strong leadership skills with experience leading teams through change and new challenges by applying situational coaching skills and using emotional intelligence
• Self-starter who is comfortable working in and leading a team through ambiguity and the capacity to see 'what can be' for this new organization
• Communicate with courage and candor as we evolve our engagement model for this customer segment
• Customer-centric mindset and the skills needed to listen to customers and understand their objectives and overall relationship with our broader organization
• Leads by example by modeling flexibility, candor, and a willingness to respond during times of change while maintaining a positive attitude
• Demonstrated account planning and management skills and strong collaboration with extended teams toward common goals

Position Qualifications

Minimum Requirements

• BA/BS degree with 6-8 years of sales experience or a high school diploma with 10+ years of the following equivalent experience, with at least 4 years in pharmaceutical, biotech or healthcare industries preferred
• Equivalent experience can be professional sales experience, work experience in the-healthcare/scientific-field (including pharmaceutical, biotech, or medical devices) that is not sales related, professional marketing experience, or Military experience
• Valid driver's license
• Ability to travel the amount of time the role requires

Preferred Education and Experience

• Minimum of (3) years of experience working with key thought leaders or high influence customers in large group practices, hospitals, or managed care organizations
• Minimum of (2) years of experience working in Marketing, Managed Care, or Sales support areas within the Pharmaceutical industry
• Experience selling in the Pharmaceutical, Biotech & Medical Device Industry
• Previous Field Sales Management experience
• Capable of establishing relationships and networks within a customer organization
• Vaccines experience

Required Skills

Account Planning, Account Planning, Account Strategies, Adaptability, Analytical Problem Solving, Business Networking, Business Sales, Client Coaching, Client Development, Customer Centricity, Customer Communications, Customer Engagement, Customer-Focused, Customer Management, Decision Making, Engagement Strategies, Healthcare Sales, Lead Generation, Market Analysis, Openness to Change, Organizational Leadership, Outside Sales, People Leadership, Pharmaceutical Sales, Product Knowledge {+ 10 more}

US and Puerto Rico Residents Only

Our company is committed to inclusion, ensuring that candidates can engage in a hiring process that exhibits their true capabilities.

As an Equal Employment Opportunity Employer, we provide equal opportunities to all employees and applicants for employment and prohibit discrimination on the basis of race, color, age, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability status, or other applicable legally protected characteristics. As a federal contractor, we comply with all affirmative action requirements for protected veterans and individuals with disabilities. For more information about personal rights under the U.S. Equal Opportunity Employment laws, visit: EEOC Know Your Rights EEOC GINA Supplement

We are proud to be a company that embraces the value of bringing together, talented, and committed people with diverse experiences, perspectives, skills and backgrounds. The fastest way to breakthrough innovation is when people with diverse ideas, broad experiences, backgrounds, and skills come together in an inclusive environment. We encourage our colleagues to respectfully challenge one another's thinking and approach problems collectively.

The salary range for this role is $173,200.00 - $272,600.00. This is the lowest to highest salary we in good faith believe we would pay for this role at the time of this posting. An employee's position within the salary range will be based on several factors including, but not limited to relevant education, qualifications, certifications, experience, skills, geographic location, government requirements, and business or organizational needs.

The successful candidate will be eligible for annual bonus and long-term incentive, if applicable.

We offer a comprehensive package of benefits. Available benefits include medical, dental, vision healthcare and other insurance benefits (for employee and family), retirement benefits, including 401(k), paid holidays, vacation, and compassionate and sick days. More information about benefits is available at https://jobs.merck.com/us/en/compensation-and-benefits .

San Francisco Residents Only

We will consider qualified applicants with arrest and conviction records for employment in compliance with the San Francisco Fair Chance Ordinance.

Los Angeles Residents Only

We will consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance.

Search Firm Representatives Please Read Carefully

Merck & Co., Inc., Rahway, NJ, USA, also known as Merck Sharp & Dohme LLC, Rahway, NJ, USA, does not accept unsolicited assistance from search firms for employment opportunities. All CVs / resumes submitted by search firms to any employee at our company without a valid written search agreement in place for this position will be deemed the sole property of our company. No fee will be paid in the event a candidate is hired by our company as a result of an agency referral where no pre-existing agreement is in place. Where agency agreements are in place, introductions are position specific. Please, no phone calls or emails.

Employee Status

Regular

Relocation

Domestic

VISA Sponsorship

No

Travel Requirements

50%

Flexible Work Arrangements

Remote

Shift

1st - Day

Valid Driving License

Yes

Hazardous Material(s)

N/A

Job Posting End Date

10/7/2026

Job posting is effective until 11:59:59PM on the day BEFORE the listed job posting end date. Please ensure you apply to a job posting no later than the day BEFORE the job posting end date.

Requisition ID

R420020