Vaccines Customer Representative - Traverse City, MI

Merck

North Wales (Montgomery County)

On-site

USD 106,000 - 167,000

Full time

11 hours ago

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Job summary

Merck & Co., Inc. is seeking a Vaccine Customer Representative to support healthcare providers in the United States, focusing on vaccine information, education, and contract adherence to improve immunization rates.

You’ll be the primary contact within your geography, collaborating with the Vaccine Key Customer Leader and regional medical teams to drive contract performance and customer satisfaction.

Qualifications

Bachelor’s Degree with 3 or more years sales experience, or equivalent.
High school diploma with 6+ years sales/marketing/healthcare experience considered.

Responsibilities

Engage in balanced product sales presentations with healthcare providers and professionals to align needs with vaccine attributes.
Provide updates on customer needs to improve patient outcomes and contract performance.
Educate customers with insights from scientific, product, and market information and attend workshops.
Use data to drive quarterly business reviews and optimize contract performance.
Help customers improve immunization rates through education and quality programs.
Monitor business performance against objectives using company tools.
Develop territory-level plans to improve immunization rates and adhere to company policies.
Maintain vaccine knowledge and CDC schedule understanding for pediatric and adult vaccines.

Skills

Customer feedback management

Health improvement

Hospital sales

Sales

Sales calls

Sales metrics

Sales pipeline management

Sales presentations

Sales process management

Sales support

Sales territory management

Technical presentations

Vaccine administration

Vaccine management

Vaccine policy

Education

Bachelor’s degree with 3+ years sales experience

High school diploma with 6+ years equivalent experience

Job description

Role Summary

TheVaccine Customer Representative supports customers by providing clinical information on our Company’s vaccines, as well as education and resources. They do this to support customer operational and financial needs such as reimbursement information and contract adherence in an effort to help the provider or system increase their immunization rates among appropriate patients and help protect them from vaccine preventable diseases. TheVaccine Customer Representative is the primary point of contact for a variety of customers within their assigned geography. These customers may include health care providers such as physicians, nurses, pharmacists as well as quality directors, immunization managers, and office managers. Within their geography there are a set of health care locations that they will call upon in order to execute their role including: clinics, health departments, integrated delivery systems, and hospitals. The Vaccine Customer Representative is a key member of the local Customer Team that works collaboratively with other field-based employees such as the Vaccine Key Customer Leader Vaccine Medical Affairs Leader, Region Medical Director as well as other members of the extended team.

Job Description

The Primary Activities

Engaging in balanced product sales presentations with Health Care Providers and Health Care Business Professionals to align customer needs and our Company’s vaccine attributes in accordance with product labeling, and CDC and professional society recommendations.
Providing Company Vaccine management with updates on customer needs as it relates to helping them improve patient health outcomes, customer feedback, marketplace dynamics, and progress towards quality goals.
Providing customers with key insights by keeping apprised of professional and health care environment knowledge through self-study of company-provided scientific, product and marketplace information, attendance at product workshops and conferences, as well as consistent and ongoing review of our Company’s promotional materials.
Utilizing analytical skills and tools to engage customers in quarterly business reviews regarding their vaccine contract to educate customers on the best ways to maximize their contract performance across the Company portfolio.
Assisting customers with education to improve their organization’s immunization rates through adherence to quality-based programs using appropriate tools such as Vaccine IQ.
Regularly monitoring their business performance against objectives using company provided tools.
Developing a territory level business plan that focuses on improving immunization rates with assigned customers in accordance with Our Company’s policies, standards, and ethics.
Maintaining product knowledge and certification on the entire Company vaccine portfolio along with knowledge of the CDC immunization schedule for both pediatric and adult vaccines.

Specifically

Within select customer accounts, acts as primary point of contact for the customer, meet with key customers/personnel to maintain understanding of their current practice structure, business model, and key influencers (Managed Care Organization/payers, employers, state policy), and their patients’ needs. Identifies business opportunities and makes information available to relevant stakeholders to support the identified immunization needs.
For select customer accounts, coordinate with our Company’s customer team (Account Executives, Integrated Delivery System team, Solutions support teams, etc.) to outline customer strategy for interactions/relationships aimed at improving immunization rates.

Position Qualifications

Education Minimum Requirements

Bachelor’s Degree with 3 (36 months) or more years Sales experience

A minimum of high school diploma with at least 6 years of equivalent experience which could include professional sales, experience in marketing, military orhealthcare/scientificfield that is not sales related (pharmaceutical, biotech, or medical devices).

Required Skills

Demonstrated strong ability to build trust with customers and demonstrate value in selling situations through high-quality interactions which are focused on products/solutions with the common goal of improving health outcomes.
Demonstrated strong ability to divide customer population into groups of individuals who share similar characteristics and buying behaviors, and apply this information to focus on groups effectively, allocate promotional resources, and drive execution of commercial plans.
Demonstrated strong ability to understand customer’s business climate, assess overall market potential, identify and prioritize unique opportunities and business risks in local markets, develop territory plans and follow up to drive business results in assigned geography or market.
Demonstrated strong ability to understand multiple interdependencies within an account, consider customer healthcare goals and needs, and maximize account performance by building long-term relationships through collaborative business planning processes and approaches.
Demonstrated strong ability to convey technical concepts accurately and clearly
Demonstrated high degree of tenacity to drive and achieve strong measurable results
Demonstrated strong ability to overcomes setbacks to meet or exceed objectives
Demonstrated strong pursuit of opportunities to learn and apply new skills to support the business
Demonstrated strong ability to be innovative by utilizing new or existing technologies
Demonstrated strong ability to use data to analyze trends to drive business results

Other Requirements

Valid Driver's license

Preferred Skills/Experience

Vaccines experience
Demonstrated strong understanding of Marketing/Sales &/or Marketing/Sales Support Functions/Operations

#MSJR

Required Skills

Customer Feedback Management, Health Improvement, Hospital Sales, Overcome Obstacles, Product Sales, Sales, Sales Calls, Sales Metrics, Sales Pipeline Management, Sales Presentations, Sales Process Management, Sales Support, Sales Territory Management, Technical Presentations, Vaccine Administration, Vaccine Management, Vaccine Policy

US And Puerto Rico Residents Only

Our company is committed to inclusion, ensuring that candidates can engage in a hiring process that exhibits their true capabilities.

As An Equal Employment Opportunity Employer, We Provide Equal Opportunities To All Employees And Applicants For Employment And Prohibit Discrimination On The Basis Of Race, Color, Age, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Protected Veteran Status, Disability Status, Or Other Applicable Legally Protected Characteristics. As a Federal Contractor, We Comply With All Affirmative Action Requirements For Protected Veterans And Individuals With Disabilities. For More Information About Personal Rights Under The U.S. Equal Opportunity Employment Laws, Visit: EEOC Know Your Rights EEOC GINA Supplement. We are proud to be a company that embraces the value of bringing together, talented, and committed people with diverse experiences, perspectives, skills and backgrounds. The fastest way to breakthrough innovation is when people with diverse ideas, broad experiences, backgrounds, and skills come together in an inclusive environment. Learn more about your rights, including under California, Colorado and other US State Acts

The primary location for this posting is

USA - Pennsylvania - North Wales (Upper Gwynedd)

Where required by law, the compensation range for this role is provided below.

The salary range for the primary location of this role is:

$106,200.00 - $167,200.00

This range reflects the Company's reasonable expectation of the base salary applicable to this role at the time of posting. An employee’s position within the salary range will be based on several factors including, but not limited to relevant education, qualifications, certifications, experience, skills, geographic location, government requirements, and business or organizational needs. The successful candidate will be eligible for annual bonus and long-term incentive, if applicable.

We offer a comprehensive package of benefits. Available benefits include medical, dental, vision healthcare and other insurance benefits (for employee and family), retirement benefits, including 401(k), paid holidays, vacation, and compassionate and sick days. More information about benefits is available at https://jobs.merck.com/us/en/compensation-and-benefits.

Additional location(s): Please note the salary range above applies to the Primary Location of the position. Where a role has other listed locations, different compensation guidelines may apply. You may find the salary ranges for additional locations below. If the salary range is not listed for the location you are applying to, our Talent Acquisition team will provide further information to you relevant to your location.

San Francisco Residents Only

We will consider qualified applicants with arrest and conviction records for employment in compliance with the San Francisco Fair Chance Ordinance

Los Angeles Residents Only

We will consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance

Search Firm Representatives Please Read Carefully

Merck & Co., Inc., Rahway, NJ, USA, also known as Merck Sharp & Dohme LLC, Rahway, NJ, USA, does not accept unsolicited assistance from search firms for employment opportunities. All CVs / resumes submitted by search firms to any employee at our company without a valid written search agreement in place for this position will be deemed the sole property of our company. No fee will be paid in the event a candidate is hired by our company as a result of an agency referral where no pre-existing agreement is in place. Where agency agreements are in place, introductions are position specific. Please, no phone calls or emails.

Employee Status:

Regular

Relocation:

No relocation

VISA Sponsorship:

Travel Requirements:

25%

Flexible Work Arrangements:

Not Applicable

Shift:

Not Indicated

Valid Driving License: