Vaccine Customer Representative - Vineland, NJ

MSD Malaysia; North Wales (Montgomery County); On-site; USD 79,000 - 125,000; Full time

Benefits offered by this job

Medical, dental, vision benefits

401(k) plan

Paid holidays

Job summary

Merck & Co., Inc. is seeking a Vaccine Customer Representative to support clinicians and health systems by providing clinical information on vaccines, education, and resources to optimize patient care.

You will serve as the primary contact within your geography, engaging physicians, nurses, pharmacists, and administrators to address reimbursement, contracts, and program adherence to improve immunization rates.

Qualifications

• Bachelor's degree with 0–3 years sales experience or high school diploma with 4+ years in healthcare or related field.
• Demonstrated ability to communicate complex clinical information clearly.
• Strong organization, time management, and interpersonal skills.

Responsibilities

• Serve as the primary contact for providers and health systems within assigned geography.
• Educate customers on vaccines, reimbursement, and contract adherence to improve immunization rates.
• Collaborate with field-based teams to support customer needs and operational goals.

Skills

Communication skills

Organizational skills

Time management

Independent work

Team collaboration

Interpersonal skills

CRM software

Education

Bachelor's Degree

High School Diploma

Tools

CRM software

Job description

Job Description The Vaccine Customer Representative (VCR) supports customers by providing clinical information on our Company’s vaccines, as well as education and resources. They do this to support customer operational and financial needs such as reimbursement information and contract adherence in an effort to help the provider or system increase their immunization rates among appropriate patients and help protect them from vaccine preventable diseases. The Vaccine Customer Representative (VCR) is the primary point of contact for a variety of customers within their assigned geography. These customers may include health care providers such as physicians, nurses, pharmacists as well as quality directors, immunization managers, and office managers. Within their geography there are a different set of health care locations that they will call upon in order to execute their role including: clinics, health departments, integrated delivery systems, and hospitals. The VCR is a key member of the local Customer Team that works collaboratively with other field-based employees such as the Vaccine Key Customer Leader (VKCL), Vaccine Medical Affairs Leader (VMAL), Region Medical Director (RMD) as well as other members of the extended team. This territory covers: Vineland, NJ The ideal location to reside is within this territory. Travel (%) varies based on candidate’s location within the geography.

Position Qualifications:

Education: Bachelor’s Degree with 0-3 years Sales experience OR a minimum of high school diploma with at least 4 years of relevant work experience which could include: professional sales, experience in marketing, military, or healthcare/scientific field (pharmaceutical, biotech, or medical devices).

Required Skills:

• Demonstrated aptitude to excel in current or previous educational or professional roles
• Ability to work both independently and within a team environment
• Strong organizational and time management skills
• Excellent interpersonal and communication skills

Other Requirements:

Valid Driver's license

Preferred Skills/Experience:

• Ability to convey technical concepts accurately and clearly
• Prior experience working in a technical/scientific field or healthcare environment
• Previous sales, account management, consultative, or customer service experience
• Experience developing and executing a plan for engaging customers and meeting customer needs
• Understanding of Marketing/Sales & /or Marketing/Sales Support Functions/Operations
• Ability to analyze metrics to assess progress against objectives

Vaccine’s experience #MSJR Required Skills:

• Account Management
• Account Management
• Business Decisions
• Business Management
• Business Metrics
• Business Sales
• Business-To-Business (B2B) Sales
• Client Development
• Customer Communications
• Customer Engagement
• Customer Management
• Customer Needs Assessments
• Customer Relationship Management (CRM)
• Customer Support
• Goal Setting
• Interpersonal Relationships
• Lead Generation
• Liaison Work
• Market Analysis
• Product Knowledge
• Product Sales
• Progress Monitoring
• Sales Forecasting
• Sales Management
• Sales Metrics

{+ 6 more}

Preferred Skills:

US and Puerto Rico Residents Only:

Our company is committed to inclusion, ensuring that candidates can engage in a hiring process that exhibits their true capabilities. As an Equal Employment Opportunity Employer, we provide equal opportunities to all employees and applicants for employment and prohibit discrimination on the basis of race, color, age, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability status, or other applicable legally protected characteristics. As a federal contractor, we comply with all affirmative action requirements for protected veterans and individuals with disabilities. For more information about personal rights under the U.S. Equal Opportunity Employment laws, visit: EEOC Know Your Rights EEOC GINA Supplement We are proud to be a company that embraces the value of bringing together, talented, and committed people with diverse experiences, perspectives, skills and backgrounds. The fastest way to breakthrough innovation is when people with diverse ideas, broad experiences, backgrounds, and skills come together in an inclusive environment. We encourage our colleagues to respectfully challenge one another’s thinking and approach problems collectively. Learn more about your rights, including under California, Colorado and other US State Acts

The salary range for this role is $79,200.00 - $124,700.00 This is the lowest to highest salary we in good faith believe we would pay for this role at the time of this posting. An employee’s position within the salary range will be based on several factors including, but not limited to relevant education, qualifications, certifications, experience, skills, geographic location, government requirements, and business or organizational needs. The successful candidate will be eligible for annual bonus and long-term incentive, if applicable.

We offer a comprehensive package of benefits. Available benefits include medical, dental, vision healthcare and other insurance benefits (for employee and family), retirement benefits, including 401(k), paid holidays, vacation, and compassionate and sick days. More information about benefits is available at https://jobs.merck.com/us/en/compensation-and-benefits.

The application deadline for this position is stated on this posting.

San Francisco Residents Only:

We will consider qualified applicants with arrest and conviction records for employment in compliance with the San Francisco Fair Chance Ordinance

Los Angeles Residents Only:

We will consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance

Merck & Co., Inc., Rahway, NJ, USA, also known as Merck Sharp & Dohme LLC, Rahway, NJ, USA, does not accept unsolicited assistance from search firms for employment opportunities. All CVs / resumes submitted by search firms to any employee at our company without a valid written search agreement in place for this position will be deemed the sole property of our company. No fee will be paid in the event a candidate is hired by our company as a result of an agency referral where no pre-existing agreement is in place. Where agency agreements are in place, introductions are position specific. Please, no phone calls or emails.

Employee Status: Regular Relocation: No relocation VISA Sponsorship: No Travel Requirements: 25% Flexible Work Arrangements: Remote Shift: 1st - Day Valid Driving License: Yes Hazardous Material(s): N/A

Job Posting End Date: 10/2/2026

Our company is a global health care leader with a diversified portfolio of prescription medicines, vaccines and animal health products. The difference between potential and achievement lies in the spark that fuels innovation and inventiveness; this is the space where we have codified our legacy for over a century. Our success is backed by ethical integrity, forward momentum, and an inspiring mission to achieve new milestones in global healthcare.