UX Director II

CLM Dallas Chapter

Portsmouth (NH)

Hybrid

USD 150,000 - 190,000

Full time

4 days ago

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Job summary

Liberty Mutual Insurance is seeking a UX Director in Portsmouth, NH to lead a large team of designers and researchers. You will set the strategic design vision for global employee experiences, partner with product, tech, and business groups, and drive innovative, human-centered solutions across enterprise platforms.

The role blends hands-on craft with strategic leadership, requiring strong communication, collaboration, and a track record of elevating user experiences while guiding teams to

Qualifications

Bachelor's or Master's degree in technical or business discipline.
10+ years of UX or design experience with leadership of multidisciplinary teams.
Mastery in at least two UX disciplines and fluency in the rest.
Experience applying Agile, Design Thinking, Lean UX or similar frameworks.
Exceptional communication and storytelling skills to influence across the org.
Strategic thinking with deep empathy for users and a growth-oriented culture.
Commitment to inclusive, creative design culture.
Proven ability to build cross-team relationships aligning UX strategy.
Experience hiring design and research talent and engaging in recruiting processes.
Experience leading design work involving AI and determining where it adds value.

Responsibilities

Lead a team of 810 experience designers and researchers to deliver human-centered solutions.
Shape vision for global digital services, cybersecurity, and mobile app experiences across teams.
Guide the team in applying the right tools and methods driven by data, insights, and empathy.
Build and grow a research practice with a roadmap and rigorous methods.
Advocate for the user by incorporating qualitative and quantitative research at all design stages.
Foster innovation by exploring AI with a responsible, human-centered approach.
Collaborate with UX leaders to ensure cohesive experiences across Liberty Mutual's ecosystem.
Elevate design systems, workflows, and standards for accessible, scalable outcomes.
Coach and mentor designers/researchers to extend their impact.
Deliver UX assets such as blueprints, roadmaps, personas, journey maps, wireframes, and protos.

Skills

UX leadership

Team leadership

Strategic design thinking

Agile/Design Thinking/Lean UX

Communication & storytelling

Empathy for users

Education

Bachelor's or Master's degree in technical or business discipline

Job description

Description

We deliver our customers peace of mind every day by helping them protect what they value most. Our passion for placing the customer at the center of everything we do is driving a transformational shift at Liberty Mutual. Operating as a tech startup within a Fortune 100 company, we are leading a digital disruption that will redefine how people experience insurance.

Position

Company : Liberty Mutual Insurance

Location : Portsmouth, New Hampshire

Posted On : 9/26/2026

Description

This role has a hybrid work schedule (2 days onsite) and we are considering candidates based in Portsmouth, NH, Boston, MA, Plano, TX, Indianapolis, IN and Columbus, OH.

You must be authorized to work in the United States without employer sponsorship now or in the future. We will not sponsor employment visas. Candidates who will require future sponsorship, including candidates on CPT/OPT/STEMOPT who will require future sponsorship, are not eligible to apply.

Job Introduction

We are an enterprise-focused team that seeks to empower the employees who deliver our customers peace of mind every day. We start by understanding the jobs employees are trying to get done, the outcomes that matter most to them and the business, and the barriers that make work harder than it needs to be. Grounded in that understanding, were transforming a 40,000+ person global enterprise experience so employees can do their best work, build meaningful careers, and help our employees flourish.

Were looking for a UX Director to lead a talented group of 810 experience designers/researchers focused on enabling and maturing global employee experiences for our Enterprise Technology Organization. Youll set the strategic design vision and build the practice that delivers it. As a design director, youll be a manager and a strategic contributor who oversees the holistic user experience for Liberty Mutual employees. Youll thrive here if you pair strategic design thinking with hands-on craft and a track record of managing designers and researchers.

Liberty Mutual has a positive, diverse, and supportive culture. We appreciate design leaders who are curious, humble, think deeply, speak clearly, and thrive on collaboration and feedback.

About The Job

Lead with purpose. Inspire and empower a team of experience designers & researchers to deliver elegant, human-centered solutions that build loyalty and strengthen trust with our customers.
Drive strategy and alignment. Shape the vision for global digital services, global cybersecurity and mobile app experiences and partner across product, technology, and business teams to bring that vision to life.
Champion design excellence. Guide your team in applying the right tools and methods at the right time to solve complex problems grounded in data, insights, and empathy.
Build the research practice. Lead and grow a small team of user researchers setting the research roadmap, raising the bar on method and rigor, and making sure findings reach the partners who act on them.
Advocate for the user. Ensure the users voice is central to every decision by leveraging qualitative and quantitative research at all stages of design.
Foster purposeful innovation. Help your team explore AI and other transformative technologies through a responsible, human-centered lens that aligns experimentation with a clear purpose.
Collaborate across journeys. Partner with fellow UX leaders to ensure cohesive, seamless experiences across Liberty Mutuals ecosystem.
Elevate our practice. Strengthen design systems, workflows, and standards to deliver consistent, accessible, and scalable design solutions.
Grow great talent. Coach, mentor, and support your teams growth helping each designer or researcher sharpen their craft and expand their impact.
Deliver UX assets. Support and communicate designs to partners and stakeholders, including service design blueprints, product roadmaps, personas and journey maps, wireframes, flow diagrams, sitemaps, prototypes, UI designs, and more.

Qualifications

Bachelor`s or Master`s Degree in technical or business discipline.
Minimum 10+ years of UX or design experience, with a proven record of leading multidisciplinary design teams.
Mastery in at least two UX disciplines (product design, content design, prototyping, research, front-end development, etc.) and fluency in the rest.
Experience applying Agile, Design Thinking, Lean UX, or similar frameworks to deliver measurable outcomes.
Exceptional communication and storytelling skills able to influence, align, and inspire across all levels of the organization.
Strategic thinking paired with deep empathy for users and a passion for crafting experiences that build trust.
A commitment to fostering an inclusive, creative, and growth-oriented design culture.
Proven ability to build cross-team relationships that align UX strategy and elevate user-centered design across the organization
Experience hiring design and research top-talent and actively engage in recruiting processes
Experience leading design work involving AI, with the judgment to decide where it genuinely improves an experience and where it doesnt.

Please include a link to your portfolio (examples of your own work or work done by your team under your leadership)

About Us

Pay Philosophy: The typical starting salary range for this role is determined by a number of factors including skills, experience, education, certifications and location. The full salary range for this role reflects the competitive labor market value for all employees in these positions across the national market and provides an opportunity to progress as employees grow and develop within the role. Some roles at Liberty Mutual have a corresponding compensation plan which may include commission and/or bonus earnings at rates that vary based on multiple factors set forth in the compensation plan for the role.

At Liberty Mutual, our goal is to create a workplace where everyone feels valued, supported, and can thrive. We build an environment that welcomes a wide range of perspectives and experiences, with inclusion embedded in every aspect of our culture and reflected in everyday interactions. This comes to life through comprehensive benefits, workplace flexibility, professional development opportunities, and a host of opportunities provided through our Employee Resource Groups. Each employee plays a role in creating our inclusive culture, which supports every individual to do their best work. Together, we cultivate a community where everyone can make a meaningful impact for our business, our customers, and the communities we serve.

We value your hard work, integrity and commitment to make things better, and we put people first by offering you benefits that support your life and well-being. To learn more about our benefit offerings please visit: https://www.libertymutualgroup.com/about-lm/careers/benefits

Liberty Mutual is an equal opportunity employer. We will not tolerate discrimination on the basis of race, color, national origin, sex, sexual orientation, gender identity, religion, age, disability, veteran's status, pregnancy, genetic information or on any basis prohibited by federal, state or local law.

Fair Chance Notices