UX Designer

nabancard; United States; Remote; USD 90,000 - 150,000; Full time

Job summary

Nabancard is seeking an experienced UX Designer to translate complex business and technical requirements into polished workflows, mockups, and documentation for web and mobile platforms. The role emphasizes AI-enabled design, user research, and collaboration with cross-functional teams to deliver secure, trusted fintech experiences.

You will lead design efforts across payments, onboarding, and money movement with a strong focus on usability, accessibility, and compliance.

Qualifications

• Demonstrated ability to distill complex requirements into clear, structured workflows and fully realized interactive prototypes.
• Excellent verbal and written communication skills, and comfort instructing and critiquing UI designers.
• Self-motivated, with experience working with developers, designers, and product managers.

Responsibilities

• Turn complex, high-level requirements into workflows, mockups, and documentation across web, iOS, and Android.
• Use AI to build workflows and prototypes, iterating on flows, states, and edge cases for production-ready experiences.
• Build high-fidelity interactive prototypes and present to senior leadership to drive decisions.
• Map end-to-end user journeys for payments, wallets, onboarding, and money movement, considering success and failure paths.
• Partner with Product Owners to define features and prioritize requirements based on user needs.
• Conduct user research and competitive analysis; develop personas grounded in customer behavior and trust.

Job description

Essential Duties & Responsibilities:

• Take complex, high-level business and technical requirements and turn them into complete workflows, detailed mockups, and documentation across web, iOS, and Android.
• Use AI to build workflows and prototypes faster, generating and iterating on flows, states, and edge cases, then applying your design judgment to refine them into polished, production-ready experiences.
• Build polished, high-fidelity interactive prototypes that demonstrate real flows, states, and edge cases, and present them to senior leadership to drive decisions.
• Map end-to-end user journeys and workflows for payment products (e.g., checkout, wallets, disputes, onboarding, money movement), accounting for success, failure, and exception paths.
• Partner with Product Owners to define feature sets and high-level requirements based on user needs, and to simplify and prioritize where requirements are complicated or competing.
• Conduct user research and competitive analysis, and develop personas and workflows grounded in customer behavior, especially around trust, security, and financial decision-making.
• Design with compliance and risk in mind (e.g., PCI, PSD2/SCA, KYC/AML, disclosures, accessibility), working with Legal, Risk, and Compliance partners.
• Design thoughtful AI-enabled experiences where they add real value, including conversational and agentic interfaces, explainability, user control, and error recovery.
• Develop and evolve our design language and system, including patterns for AI-driven features, and keep it consistent across products.
• Serve as a primary design point of contact for Engineering leads and developers, answering usability questions and approving design and UX quality in the QA process.
• Write or contribute UX copy and craft clear, user-centric messaging.
• Use AI tools in your own workflow (research synthesis, ideation, prototyping) and share what works with the team.

Education and Experience (required):

• Bachelor's degree in Human-Computer Interaction (HCI), Cognitive Science, Psychology, Communications, Marketing, Graphic Design, Computer Science, or a related field, or a Master's degree.
• Minimum 5 years of experience in a UX Designer role (or Software Engineer role with significant design responsibility).
• Portfolio demonstrating complete web and mobile products, including interactive prototypes and workflows, designed from concept through development completion.

Knowledge, Skills & Abilities (required):

• Proven ability to distill complex requirements into clear, well-structured workflows and fully realized interactive prototypes.
• Demonstrated leadership and comfort owning large-scale projects.
• Excellent verbal and written communication skills, and comfort instructing and critiquing UI designers.
• Self-motivated, with experience working with developers, designers, and product managers, both independently and in teams.
• Experience with responsive web design as well as iOS and Android design conventions.
• Understanding of iterative development methodologies, including Scrum and Agile.
• Expert understanding of digital design principles and active awareness of trends in web, mobile, and AI-enabled design.
• Working understanding of designing for AI-powered features, including transparency, trust, and appropriate user control, or a strong point of view on how to do so.
• Proficiency in Figma, Adobe Photoshop, and Adobe Illustrator.
• Strong innovation, creativity, design, and analytical skills.

Preferred

• Experience in payments, fintech, banking, or other regulated financial products.
• Hands‑on experience using AI tools or code‑assisted prototyping to accelerate design work.
• Proficiency in Jira, Principle, and After Effects.
• Familiarity with accessibility standards (WCAG) in financial contexts.

Additional Information:

• Direct Reports: none
• Travel Requirements: 10%
• License and Certification Requirements: None

Working Conditions:

Working environment is generally favorable. Lighting and temperature are adequate, and there are no hazardous or unpleasant conditions caused by noise, dust, etc. Remote when needed.

Disclaimer:

The above information on this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job.

North reserves the right to alter this description at any time. North practices the concept of equal employment opportunity with respect to hi