UX Content Strategist, Specialist

Vanguard; Malvern (Chester County); Hybrid; USD 70,000 - 100,000; Full time

Job summary

Vanguard is seeking a collaborative UX professional to lead the Profile & Account Settings Lab. This hybrid role will focus on creating a unified experience for clients while shaping and influencing design directions. The successful candidate will provide compelling communications regarding Vanguard's products and assist in designing user-centered solutions.

Qualifications include five years of related work experience and strong user experience principles. Vanguard is not offering visa sponsorship for this position.

Qualifications

• Five years related work experience. Two years in user experience, digital marketing, or similar preferred.
• Graduate degree preferred.

Responsibilities

• Creates in-depth communications on various subjects including Vanguard's products.
• Demonstrates understanding of user experience principles across channels.
• Presents content and design solutions to management and stakeholders.
• Plans content with universal design principles.
• Provides creative direction on messaging strategy.
• Mentors less experienced writers by providing feedback.

Skills

User experience principles

Communication skills

Digital marketing

Education

Undergraduate degree or equivalent

Job description

We’re looking for a collaborative, client‑obsessed UX professional to help lead the Profile & Account Settings Lab. This person can set a vision, bring people along, and translate complexity into calm. This is a hybrid role for someone who loves shaping what we build and how we talk about it. This role is both a chance to bring a unified profile & account settings experience to crossover clients including creating mobile native flows. You’ll bring confidence, humanity, and clarity to clients updating their account information. You'll make an impact creating a consistency across divisions and channels, storytelling for senior audiences, and influencing the direction of the experience.

Core Responsibilities

• Creates in-depth, compelling communications and positioning on a range of subjects, including Vanguard funds, products, and services; financial markets; the economy; regulatory matters; portfolio construction and theory, and internal communication topics. Exercises decision making authority and interacts with user experience test subjects.
• Displays versatility and demonstrates understanding of user experience principles in producing clear communications through a wide range of styles and channels, including responsive web pages, campaigns, ads, emails, presentations, blogs, videos, letters, articles, videos, and social media channels. Partners with user experience team to set up tests, measure effectiveness, solve problems, and create communication content that meets user experience goals.
• Expertly presents and "sells" content and design solutions to senior management, project teams, partners, and stakeholders. Ensures the success of the strategy. Participates in discussions on user-centered design principles, visual design, user behavior, interactions, and Vanguard's brand.
• Plans communication content in consideration of universal design principles and tags content to interface with a wide variety of technologies.
• Provides creative direction and guidance on messaging and/or content strategy across mediums, working closely and collaboratively with designers, developers, marketing managers, and business leaders. Leads the creation of new approaches or processes with a 1-3 year outlook.
• Serves as a mentor to less experienced writers by providing specific feedback on their copy, story ideas, new media formatting, and interviewing skills.
• Participates in special projects and performs other duties as assigned.

Qualifications

• Five years related work experience. Two years in user experience, digital marketing, or similar preferred.
• Undergraduate degree or equivalent combination of training and experience. Graduate degree preferred.

Sponsorship

Vanguard is not offering visa sponsorship for this position.