UW Quality & Best Practice Mgr

Aflac; Kansas; Hybrid; USD 100,000 - 135,000; Full time

Job summary

Aflac Columbus, KS, is seeking an experienced Underwriter Quality Assurance Lead to ensure accuracy in underwriting guidelines and drive improvement initiatives. This role emphasizes auditing, training, and collaboration with leadership across the underwriting function.

The position requires a Bachelor's degree and 6 years of experience in Group Life, LTD, STD and/or Absence products, plus strong communication skills and a track record of delivering changes in a complex insurance environment.

Qualifications

• Bachelor's Degree in a related field.
• 6 years of experience in Group Life, LTD, STD and/or Absence Products.
• Experience building and implementing key strategies.
• Experience reviewing case pricing to achieve pricing accuracy.
• Or an equivalent combination of education and experience.

Responsibilities

• Performs quality reviews of Underwriter’s quoted activities for accuracy.
• Assesses adherence to guidelines, authority, processes, and compliance regulations.
• Identifies trends and recommends/implements solutions through training, best practice documentation, and tools/system updates.
• Leads and participates in projects that enhance Underwriting accuracy, efficiency, consistency, and compliance.
• Trains Underwriters on guidelines and best practices.
• Provides reporting to Leadership of Quality Management results.
• Assists in Financial Booking process.
• Performs other duties as required.

Skills

Integrity

Communication

Self-Development

Serving Customers

Supporting Change

Diversity

Organizational Goals

Education

Bachelor's Degree in a related field

6 years of experience in Group Life, LTD, STD and/or Absence Products

Experience building and implementing key strategies

Experience reviewing case pricing to achieve pricing accuracy

Job description

We’ve Got You Under Our Wing

We are the duck. We develop and empower our people, cultivate relationships, give back to our community, and celebrate every success along the way. We do it all…

The Company: Aflac Columbus

The Location: KS, US

The Division: PLADS

Job Id: 9402

Salary Range: $100,000 - $135,000

Job Posting End Date: August 17, 2026

We’ve Got You Under Our Wing We are the duck. We develop and empower our people, cultivate relationships, give back to our community, and celebrate every success along the way. We do it all…

Aflac, a Fortune 500 company, is an industry leader in voluntary insurance products that pay cash directly to policyholders and one of America's best-known brands. Aflac has been recognized as Fortune’s 50 Best Workplaces for Diversity and as one of World’s Most Ethical Companies by Ethisphere.com.

Our business is about being there for people in need. So, ask yourself, are you the duck? If so, there’s a home, and a flourishing career for you at Aflac.

Work Designation. Depending on your location within the continental US, this role may be hybrid or remote.

• If you live within 50 miles of the Aflac offices located in Columbus, GA or Columbia, SC, this role will be hybrid. This means you will be expected to work in the office for at least 60% of the work week. You will work from your home (within the continental US) for the remaining portion of the work week. Details of this schedule will be discussed with your leadership.
• If you live more than 50 miles from the Aflac offices located in Columbus, GA or Columbia, SC, this role will be remote. This means you will be expected to work from your home, within the continental US. If the role is remote, there may be occasions that you are requested to come to the office based on business need. Any requests to come to the office would be communicated with you in advance.

What does it take to be successful at Aflac?

• Acting with Integrity
• Communicating Effectively
• Pursuing Self-Development
• Serving Customers
• Supporting Change
• Supporting Organizational Goals
• Working with Diverse Populations

What does it take to be successful in this role?

• Advanced and in-depth knowledge of Group Life, Disability and Leave
• Knowledge and experience in auditing, best practices, and training
• Demonstrated technical knowledge and experience presenting to multiple levels of leadership
• Strong track record of fostering business improvement and delivering change in a complex insurance environment
• Strong relationship, presentation, and negotiation skills
• Excellent verbal and written communication skills

Education & Experience Required

• Bachelor's Degree in a related field
• 6 years of experience in Group Life, LTD, STD and/or Absence Products
• Experience building and implementing key strategies
• Experience reviewing case pricing to achieve pricing accuracy

Or an equivalent combination of education and experience

Travel

Less than or equal to 10%

Principal Duties & Responsibilities

• Performs quality reviews of Underwriter’s quoted activities for accuracy.
• Assesses adherence to guidelines, authority, processes, and compliance regulations.
• Identifies trends and recommends/implements solutions through training, best practice documentation, and tools/system updates.
• Leads and participates in projects that enhance Underwriting accuracy, efficiency, consistency, and compliance.
• Trains Underwriters on guidelines and best practices.
• Provides reporting to Leadership of Quality Management results.
• Assists in Financial Booking process.
• Performs other duties as required.

Total Rewards

The salary range for this job is $100,000 - $135,000. This range is specific to the job and salary offers consider a wide range of factors that are considered in making compensation decisions, including, but not limited to: education, experience, licensure, certifications, geographic location, and peer compensation. The range has been created in good faith based on information known to Aflac at the time of the posting.

At Aflac, it is not typical for an individual to be hired at or near the top of the range for the role to allow for future and continued salary growth, and compensation decisions are dependent on the circumstances of each case. This salary range does not include any potential incentive pay or benefits, however, such information will be provided separately when appropriate.

In addition to the base salary, we offer an array of benefits to meet your needs including medical, dental, and vision coverage, prescription drug coverage, health care flexible spending, dependent care flexible spending, Aflac supplemental policies (Accident, Cancer, Critical Illness and Hospital Indemnity offered at no costs to employee), 401(k) plans, annual bonuses, and an opportunity to purchase company stock. On an annual basis, you’ll also be offered 11 paid holidays, up to 20 days PTO to be used for any reason, and, if eligible, state-mandated sick leave (Washington employees accrue 1-hour sick leave for every 40 hours worked) and other leaves of absence, if eligible, when needed to support your physical, financial, and emotional well-being. Aflac complies with all applicable leave laws, including, but not limited to, sick and safe leave, and adoption and parental leave, in all states and localities.