Utilization Review Specialist

Bhhc; Omaha (NE); On-site; USD 55,000 - 75,000; Full time

Job summary

Berkshire Hathaway Homestate Companies, Workers Compensation Division in Omaha is seeking a Utilization Review Specialist to ensure medical treatment requests are medically appropriate and reviewed in compliance with state laws and company policies.

You will triage intake, review authorization requests, and coordinate with providers to obtain necessary information while maintaining patient confidentiality and supporting the Medical Management team.

Qualifications

• Bachelor's or Associate's degree in a medical field required.
• Minimum of 6 months of relevant experience and/or training in a medical field.
• Proficiency with Microsoft Office/365 and vendor software applications.

Responsibilities

• Triages and manages intake coordination of authorization and independent medical review requests.
• Reviews authorization requests for approval per evidence-based guidelines.
• Researches claim files and medical reports to apply treatment guidelines.
• Advocates for injured workers and the Claims department to ensure appropriate treatment.
• Escalates requests outside authorization authority for review by senior UR staff.
• Ensures UR processes comply with state law and company policy time limits.
• Contacts providers to clarify requests and obtain additional medical information as needed.
• Maintains familiarity with company policies governing UR reviews.

Skills

Attention to detail

Communication

Problem solving

Time management

Education

Bachelor's or Associate's degree in a medical field

Tools

Microsoft Office/365

Proprietary/vendor software

Job description

Job Overview

Berkshire Hathaway Homestate Companies, Workers Compensation Division, has an opening for a Utilization Review Specialist in Omaha to join its Medical Management team. The individual ensures that medical treatment requests from providers are medically appropriate and reviewed in compliance with State laws and Company policies.

Responsibilities

• Triages and manages intake coordination of requests for authorization and independent medical review requests.
• Reviews authorization requests for approval in accordance with evidence-based medical treatment guidelines.
• Researches claim files in relation to the requested medical treatment, interprets medical reports while utilizing critical thinking, and applies appropriate established guidelines to requested treatment.
• Advocates for the injured worker and Claims department, ensuring proposed treatment requests are appropriate for the diagnosis.
• Escalates treatment requests outside of authorization authority for review by a Utilization Review Specialist 2 or Utilization Review Nurse.
• Ensures that utilization review processes are performed in accordance with the time limits and other requirements set by State law and Company policy.
• Routinely contacts providers to clarify treatment requests and examination findings, as well as to obtain additional medical information as needed.
• Gains and Maintains a thorough understanding of Company policies regarding the review of authorization requests by Utilization Review Specialists.
• Establishes and maintains a close, positive communicative relationship and working partnership with Medical Bill Review staff to ensure effective and efficient integrated medical management of treatment provided to injured workers.
• Fosters a positive and close working relationship with other Company staff, including adjusting staff, other Medical Management staff, Special Investigations Unit, Legal, Liens, Customer Care, and Client Services.
• Maintains patient confidentiality and safeguards protected health information in accordance with State and Federal laws and Company policies.
• Enters clear, concise, and accurate documentation of requested medical treatments, to include clinical findings, treatment guidelines, and determinations.
• Ensures that appropriate notices are forwarded to medical providers, injured workers, Claims staff, and attorneys.
• Provides general office or administrative support throughout the department.

Education

EDUCATION: Bachelor's or Associate's degree in a medical field from an accredited college or technical school required.

Experience

EXPERIENCE: Minimum of 6 months of relevant experience and/or training in a medical field, or equivalent combination of education and experience, required.

Technical Skills

TECHNICAL SKILLS: Able to effectively use Microsoft Office/365 applications and able to become proficient in proprietary and vendor software applications.

Language Ability

LANGUAGE ABILITY: Able to read and understand basic documents, including statutes, regulations, medical records, medical bills, medical resource materials, claim notes, and claim data fields. Able to write clear, concise reports accurately conveying complex and nuanced information, as well as correspondence on medical and legal points. Able to effectively present information and respond to questions with adjusting staff, Management, and others.

Math and Reasoning Ability

MATH AND REASONING ABILITY: Able to solve practical problems and deal with a variety of variables in situations where only limited standardization exists. Able to interpret a variety of instructions furnished in written, oral, diagram, graph, or schedule form. Able to apply concepts such as addition, subtraction, multiplication, division, fractions, percentages, ratios, and proportions to practical situations. Ability to derive appropriate conclusions and apply on the job.

Attention to Detail

• Double-checks the accuracy of information and work product to provide accurate and consistent work.
• Completes all work according to procedures and standards.
• Works in a conscientious, consistent, and thorough manner.

Communication

• Communicates and articulates clearly; is informative and appropriately concise.
• Asks questions freely to broaden knowledge and skills.
• Prepares clear and concise e-mails and other basic required written communications.

Problem Solving & Decision Making

• Is objective; is able to evaluate facts apart from personal bias.
• Identifies key decisions within area of responsibility and escalates tasks to appropriate authority as needed.
• Effectively uses appropriate decision-making techniques.