Utilization Review Manager

ensemblehp; United States; Remote; USD 92,000 - 139,000; Full time

Benefits offered by this job

Bonus incentives

Paid certifications

Tuition reimbursement

Comprehensive benefits

Career advancement

Job summary

Ensemble is seeking a Manager for Utilization Review to lead the centralized Virtual Utilization Management Program and ensure clinical and operational excellence in authorization, denials, and appeals for inpatient, observation, and outpatient services.

The role collaborates with hospital-based UM leaders, coding, care coordination, and clinical documentation teams to drive continuous improvement and data-driven solution development within the Revenue Cycle Services framework.

Qualifications

• Experience leading utilization management programs and teams.
• Strong ability to negotiate and influence across departments.
• Proven track record of improving denial/appeal outcomes.

Responsibilities

• Develops and manages the Medical Management department activities.
• Plans UM work program annually and reports progress to senior leaders.
• Oversees Virtual UM staff and supports Care Coordination to improve LOS.
• Collaborates with CDS, HIM, and other health-team members on data and solutions.
• Drives process redesign to eliminate excess days and improve efficiency.

Skills

Decision Making

Courage

Influencing

Coaching & Developing Others

Emotional Intelligence

Inclusive Leadership

Job description

Thank you for considering a career at Ensemble!

Ensemble is a leading provider of technology-enabled revenue cycle management solutions for health systems, including hospitals and affiliated physician groups. They offer end-to-end revenue cycle solutions as well as a comprehensive suite of point solutions to clients across the country.

Ensemble keeps communities healthy by keeping hospitals healthy. We recognize that healthcare requires a human touch, and we believe that every touch should be meaningful. This is why our people are the most important part of who we are. By empowering them to challenge the status quo, we know they will be the difference!

O.N.E Purpose:

• Customer Obsession: Consistently provide exceptional experiences for our clients, patients, and colleagues by understanding their needs and exceeding their expectations.
• Embracing New Ideas: Continuously innovate by embracing emerging technology and fostering a culture of creativity and experimentation.
• Striving for Excellence: Execute at a high level by demonstrating our "Best in KLAS" Ensemble Difference Principles and consistently delivering outstanding results.

The Opportunity:

CAREER OPPORTUNITY OFFERING:

• Bonus Incentives
• Paid Certifications
• Tuition Reimbursement
• Comprehensive Benefits
• Career Advancement

This position pays between $92,400 - $138,600 based on experience

By embodying our core purpose of customer obsession, new ideas, and driving innovation, and delivering excellence, you will help ensure that every touchpoint is meaningful and contributes to our mission of redefining the possible in healthcare.

The Manager for Utilization Review is responsible for the leadership and management of the centralized Virtual Utilization Management Program and maintaining the support structure within the department for achieving clinical and operational excellence, expected deliverables of the Program in relation to UM efforts, to include the authorization, denials and appeals of inpatient and observation or outpatients. The Manager will also assume the system program compliance, program development and strategy responsibilities in collaboration with the Managers of Bedded Insurance Authorization, Pre-Authorization Diagnostic, Pre-Registration and Surgical Authorization. The Manager for Utilization Review is also responsible for collaboration with the local market hospital-based UM leaders and physician advisors in addition to: Coding, Care Coordination, Clinical Documentation Specialists and Health Information Management. Collaborates extensively with other members of the health care team to provide data and solution development processes.

Job Competencies:

• Decision Making - Makes decisions by gathering, analyzing, and interpreting information; chooses the best course of action by establishing clear decision criteria, generating and evaluating alternatives, and making timely decisions.
• Courage - Proactively confronts difficult issues and effectively participates in challenging conversations; makes hard choices and takes bold action in the face of opposition or fear. Refuses defeat.
• Influencing - Uses effective persuasion techniques to gain acceptance of ideas and commitment to actions that support specific outcomes.
• Coaching & Developing Others - Partners with individuals' and supports their development of knowledge, skills, and abilities; empowers them to unlock their potential and maximize performance and growth knowing that developing you makes us better.
• Emotional Intelligence - Establishes and sustains trusting relationships by accurately understanding and interpreting one's own and others' emotions and adapts behaviors to accomplish intended results.
• Creating an Inclusive Environment - Makes decisions and initiates action to ensure that policies and business practices leverage the capabilities and insights of individuals with diverse backgrounds, cultures, styles, abilities, and motivation.

Essential Job Functions:

Develops and manages the Medical Management department activities to meet department and corporate targets and goals.

Based upon strategic initiatives and departmental goals develops a UM work plan annually and report completed activities to the Director of the Financial Clearance Center, VP for Revenue Cycle Services and the Corporate Director of Care Management services for BSHSI. Oversees operational activities of the Virtual UM staff. Provide direct support and resources to Care Coordination to effectively improve LOS and excess days. Provide indirect support to CDS Director to manage and oversee the operational effectiveness of Clinical Documentation department. Participates on committees and conducts studies as necessary to demonstrate improvement in Denial/Appeal processes.

Proficient in negotiating complex systems to effect positive change.

Must possess skills required to run a fiscally responsible program while ensuring constant improvement.

Actively involved in process redesign to eliminate excess days a