Utilization Review Coordinator – Behavioral Health

Avenues Recovery Center; Toms River (NJ); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

401(k) match

Medical, Dental & Vision insurance

AD&D & Life Insurance

Disability options

EAP

Job summary

Avenues Recovery Center is seeking a Utilization Review Specialist for our corporate team in New Jersey. This role focuses on UR authorization, clinical documentation integrity, and continued stay coordination across our nationwide network.

You will collaborate with billing and clinical teams, advocate for appropriate levels of care, and maintain accurate electronic records to ensure payer requirements are met.

Qualifications

• Strong written and verbal communication.
• Excellent interpersonal and collaboration skills.
• Attention to detail and documentation accuracy.
• Ability to manage multiple cases and deadlines.

Responsibilities

• Handle UR and authorization requests via calls, email, and documents.
• Ensure timely approval and continuation of services at the appropriate level of care.
• Support authorization workflows across facilities and coordinate with billing/clinical teams.
• Maintain electronic records of UR activity and communications, ensuring payer requirements are met.

Skills

Strong communication

Interpersonal skills

Documentation accuracy

Case management

Deadline management

Education

High school diploma or GED

Bachelor's degree preferred

Nursing/clinical background preferred

Job description

Avenues Recovery Center is a nationwide network of drug and alcohol rehabilitation centers with eighteen locations across seven states. We provide highly individualized, evidence-based treatment in clean, modern settings across all levels of care including detox, residential, PHP, IOP, and outpatient services.

Our success is driven by our people and a strong clinical model that has helped transform thousands of lives. We are seeking a Utilization Review Specialist to join our corporate team in New Jersey and support authorization, clinical documentation integrity, and continued stay coordination across our network.

Position Overview

Location: Corporate office - New Jersey

Schedule: Full-time

Key Responsibilities

Utilization Review & Authorization Management

• Field incoming calls, emails, and documentation requests related to client authorizations
• Ensure timely approval and continuation of services at the appropriate level of care
• Manage client caseloads and support authorization workflows across facilities
• Advocate for continued stay based on clinical documentation and treatment needs

Clinical & Billing Collaboration

• Work closely with billing and clinical teams to identify and resolve authorization issues
• Communicate with facility leadership regarding UR status and documentation needs
• Support coordination between treatment teams and administrative departments

Documentation & Compliance

• Maintain accurate electronic records of all UR activity and authorization communications
• Ensure documentation meets internal standards and payer requirements
• Assist in identifying gaps in charting and supporting improvements in documentation workflows

Systems & Process Improvement

• Assist in creating standardized templates and UR workflows across facilities
• Work with site leaders to ensure consistent implementation of processes
• Support improvement of internal UR systems and efficiency initiatives

Qualifications

Required / Preferred Education

• High school diploma or GED required
• Bachelor's degree preferred
• Nursing background, clinical background or healthcare knowledge strongly preferred

Experience

• Minimum 1 year of experience in behavioral health, healthcare, or treatment setting preferred
• Experience with utilization review, insurance authorization, or medical billing strongly preferred

Core Skills

• Strong communication (written and verbal)
• Excellent interpersonal and collaboration skills
• Strong attention to detail and documentation accuracy
• Ability to manage multiple cases and deadlines
• Sound judgment and critical thinkingFlexible, team-oriented, and adaptable in a fast-paced environment

Willing to train

Why Join Avenues?

At Avenues, our people are our greatest strength. We foster a culture of support, collaboration, and purpose-driven work, where every team member is valued and empowered to make an impact.

We provide the tools, resources, and benefits needed to help you succeed both personally and professionally.

Comprehensive Benefits

• 401(k) with employer match
• Medical, Dental, and Vision Insurance
• Accident, Critical Illness, and Hospital Indemnity coverage
• Employer-paid Life and AD&D Insurance
• Short- and Long-Term Disability options
• Legal coverage and Identity Theft Protection
• Pet Insurance
• Employee Assistance Program (EAP)
• Flexible Spending Accounts (Medical & Dependent Care)

Join our growing team and discover the magic here at Avenues!