Utilization Management Representative I

Elevance Health, Inc.; United States; Hybrid; USD 25,000 - 33,000; Full time

Job summary

Elevance Health seeks a dedicated Utilization Management Representative I to support precertification and prior authorization processes in a US-based role with remote work options. The position includes in-person training and scheduled hours, with potential office involvement as needed.

You will coordinate cases, verify coverage, and process approvals while maintaining client and provider communications. Training is remote for two weeks, followed by a standard shift.

Qualifications

• Requires HS diploma or GED and at least 1 year of customer service or call-center experience.
• Preferred: medical terminology training.
• Experience in a medical or insurance field is preferred.

Responsibilities

• Manage incoming calls or post-service claims work.
• Determine contract and benefit eligibility.
• Provide authorization for inpatient admissions, outpatient precertification, prior authorization, and post-service requests.
• Refer cases requiring clinical review to a Nurse reviewer.
• Enter referral requests into the UM system per plan certificate.
• Respond to inquiries from clients, providers and in-house departments.
• Conduct clinical screening processes and authorize initial sessions to providers.
• Check benefits for facility-based treatment.
• Maintain positive customer relations and coordinate across functions.
• Handle multi-tasking across calls, texts, faxes, and electronic queues while taking notes.
• Maintain focus in a fast-paced environment and communicate clearly.
• Demonstrate attention to detail, critical thinking and problem-solving.
• Demonstrate empathy to resolve caller issues completely.
• Use digital tools to enhance productivity and minimize manual work.
• Work a structured schedule with occasional overtime or on-site requirements as needed.
• Perform other duties as assigned.

Skills

Medical terminology training

Insurance field experience

Clinical communication skills

Job description

Anticipated End Date

2026-11-06

Position Title

Utilization Management Representative I

Job Description

Utilization Management Representative I (US)

Location: Meridian, Idaho

Virtual: This role enables associates to work virtually full-time, except for required in-person training sessions, providing maximum flexibility and autonomy. This approach promotes productivity, supports work-life integration, and ensures essential face-to-face onboarding and skill development. Alternate locations may be considered if candidates reside within a commuting distance from an office.

Hours & Schedule

Training is conducted remotely for 2 weeks from 7:00 AM to 3:30 PM Mountain Time. Following training, the regular schedule is 8:30 AM to 5:30 PM Mountain Time. Team members must be available to work within operational hours of 6:00 AM to 5:30 PM Mountain Time, as schedules may vary based on business needs.

The Utilization Management Representative I (US) will be responsible for coordinating cases for precertification and prior authorization review.

How you will make an impact

• Manage incoming calls or incoming post services claims work.
• Determine contract and benefit eligibility.
• Provide authorization for inpatient admission, outpatient precertification, prior authorization, and post service requests.
• Refer cases requiring clinical review to a Nurse reviewer.
• Identify and enter referral requests into the UM system in accordance with the plan certificate.
• Respond to telephone and written inquiries from clients, providers and in-house departments.
• Conduct clinical screening process.
• Authorize initial set of sessions to provider.
• Check benefits for facility based treatment.
• Develop and maintain positive customer relations and coordinate with various functions within the company to ensure customer requests and questions are handled appropriately and in a timely manner.
• Multi-task, including handling calls, texts, facsimiles, and electronic queues, while simultaneously taking notes and speaking to customers.
• Maintain focus during extended periods of sitting and handle multiple tasks in a fast-paced, high-pressure environment.
• Demonstrate strong verbal and written communication skills, both with virtual and in-person interactions.
• Apply attention to detail, critical thinking, and problem-solving skills to resolve issues.
• Demonstrate empathy and persistence to resolve caller issues completely.
• Use digital tools and platforms to enhance productivity and minimize manual efforts.
• Work a structured schedule with occasional overtime or flexibility based on business needs, including the ability to work from the office as necessary.
• Perform other duties as assigned.

Minimum Requirements

Requires HS diploma or GED and a minimum of 1 year of customer service or call-center experience; or any combination of education and experience which would provide an equivalent background.

Preferred Skills, Capabilities and Experiences

• Medical terminology training.
• Experience in a medical or insurance field.
• For URAC accredited areas, strong oral, written and interpersonal communication skills, problem-solving skills, facilitation skills, and analytical skills.

Job Level

Non-Management Non-Exempt

Workshift

1st Shift (United States of America)

Job Family

CUS > Care Support

Who We Are

Elevance Health is a health company dedicated to improving lives and communities – and making healthcare simpler. We are a Fortune 25 company with a longstanding history in the healthcare industry, looking for leaders at all levels of the organization who are passionate about making an impact on our members and the communities we serve.

How We Work

At Elevance Health, we are creating a culture that is designed to advance our strategy but will also lead to personal and professional growth for our associates. Our values and behaviors are the root of our culture. They are how we achieve our strategy, power our business outcomes and drive our shared success - for our consumers, our associates, our communities and our business.

We offer a range of market-competitive total rewards that include merit increases, paid holidays, Paid Time Off, and incentive bonus programs (unless covered by a collective bargaining agreement), medical, dental, vision, short and long term disability benefits, 401(k) +match, stock purchase plan, life insurance, wellness programs and financial education resources, to name a few.

Elevance Health operates in a Hybrid Workforce Strategy. Unless specified as primarily virtual by the hiring manager, associates are required to work at an Elevance Health location at least once per week, and potentially several times per week. Specific requirements and expectations for time onsite will be discussed as part of the hiring process.

The health of our associates and communities is a top priority for Elevance Health. We require all new candidates in certain patient/member-facing roles to become vaccinated against COVID-19 and Influenza. If you are not vaccinated, your offer will be rescinded unless you provide an acceptable explanation. Elevance Health will also follow all relevant federal, state and local laws.

Elevance Health is an Equal Employment Opportunity employer, and all qualified applicants will receive consideration for employment without regard to age, citizenship status, color, creed, disability, ethnicity, genetic information, gender (including gender identity and gender expression), marital status, national origin, race, religion, sex, sexual orientation, veteran status or any other status or condition protected by applicable federal, state, or local laws. Applicants who require accommodation to participate in the job application process should submit the following form: Accessibility Accommodation Request Form and a member of the team will be in contact. Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state, and local laws, including, but not limited to, the Los Angeles County Fair Chance Ordinance and the California Fair Chance Act.

Prospective employees required to be screened under Florida law should review the education and awareness resources at HB531 | Florida Agency for Health Care Administration.

NOTE

Workday keeps job postings active through 11:59:59 PM on the day before the listed end date. Example: If the end date is 3/13, the posting will automatically come down on 3/12 at 11:59:59 PM. In other words — the job is posted until 3/13, not through 3/13.