Utilization Management Rep II (US)

Elevance Health; Waukesha (WI); Ibrido; USD 42.000 - 62.000; Tempo pieno

Descrizione del lavoro

Elevance Health in Wisconsin is seeking an Utilization Management Representative II to handle inbound calls, triage cases, and obtain authorizations. This role emphasizes accuracy in collecting information, verifying benefits, and coordinating with nurses for complex cases.

The position requires a high school diploma and 2+ years in healthcare customer service, with strong communication and analytical skills. Hybrid work with in-person training sessions supports career growth and compliance.

Competenze

• Requires HS diploma or equivalent and a minimum of 2 years customer service experience in healthcare related setting and medical terminology training; or any combination of education and experience which would provide an equivalent background.
• Strong oral, written and interpersonal communication skills as part of URAC accredited areas.
• May require Master's in certain contracts.

Mansioni

• Manage incoming calls and triage using established protocols to determine eligibility and necessary authorizations.
• Obtain demographic information from callers and follow up with providers on referrals.
• Refer complex cases to nurse reviewers and coordinate specialty referrals.
• Process requests for precertification and prior authorization, collecting information needed for review.
• Verify benefits and eligibility information for members.
• Act as liaison between Medical Management and internal departments as needed.
• Respond to questions from clients, providers and internal teams.
• Participate in clinical screening processes as required.

Conoscenze

Customer service

Communication skills

Healthcare terminology

Call triage

Formazione

High school diploma

Strumenti

Provider Finder

Descrizione del lavoro

Utilization Management Representative II

Location: You must in reside in the state of Wisconsin, within a commutable distance to our Waukesha, WI office located at N17W24222 Riverwood Drive, Suite 300, Waukesha, WI 53188 .

Virtual: This role enables associates to work virtually full-time, except for required in-person training sessions, providing maximum flexibility and autonomy. This approach promotes productivity, supports work-life integration, and ensures essential face-to-face onboarding and skill development.

Please note that per our policy on hybrid/virtual work, candidates not within a reasonable commuting distance from the posting location(s) will not be considered for employment, unless accommodation is granted as required by law.

The Utilization Management Representative II will be responsible for managing incoming calls, including triage, opening of cases and authorizing sessions.

How you will make an impact:

• Managing incoming calls or incoming post services claims workDetermines contract and benefit eligibility; provides authorization for inpatient admission, outpatient precertification, prior authorization, and post service requests

• Obtains intake (demographic) information from callerConducts a thorough radius search in Provider Finder and follows up with provider on referrals given

• Refers cases requiring clinical review to a nurse reviewer; and handles referrals for specialty care

• Processes incoming requests, collection of information needed for review from providers, utilizing scripts to screen basic and complex requests for precertification and/or prior authorization

• Verifies benefits and/or eligibility information

• May act as liaison between Medical Management and internal departments\

• Responds to telephone and written inquiries from clients, providers and in-house departments

• Conducts clinical screening process

Minimum Requirements:

Requires HS diploma or equivalent and a minimum of 2 years customer service experience in healthcare related setting and medical terminology training; or any combination of education and experience which would provide an equivalent background.

Preferred Skills, Capabilities, and Experiences:

For URAC accredited areas, the following professional competencies apply: Associates in this role are expected to have strong oral, written and interpersonal communication skills, problem-solving skills, facilitation skills, and analytical skills

Certain contracts require a Master's degree

Please be advised that Elevance Health only accepts resumes for compensation from agencies that have a signed agreement with Elevance Health. Any unsolicited resumes, including those submitted to hiring managers, are deemed to be the property of Elevance Health.

Who We Are

Elevance Health is a health company dedicated to improving lives and communities – and making healthcare simpler. We are a Fortune 25 company with a longstanding history in the healthcare industry, looking for leaders at all levels of the organization who are passionate about making an impact on our members and the communities we serve.

How We Work

At Elevance Health, we are creating a culture that is designed to advance our strategy but will also lead to personal and professional growth for our associates. Our values and behaviors are the root of our culture. They are how we achieve our strategy, power our business outcomes and drive our shared success - for our consumers, our associates, our communities and our business.

We offer a range of market-competitive total rewards that include merit increases, paid holidays, Paid Time Off, and incentive bonus programs (unless covered by a collective bargaining agreement), medical, dental, vision, short and long term disability benefits, 401(k) +match, stock purchase plan, life insurance, wellness programs and financial education resources, to name a few.

Elevance Health operates in a Hybrid Workforce Strategy. Unless specified as primarily virtual by the hiring manager, associates are required to work at an Elevance Health location at least once per week, and potentially several times per week. Specific requirements and expectations for time onsite will be discussed as part of the hiring process.

The health of our associates and communities is a top priority for Elevance Health. We require all new candidates in certain patient/member-facing roles to become vaccinated against COVID-19 and Influenza. If you are not vaccinated, your offer will be rescinded unless you provide an acceptable explanation. Elevance Health will also follow all relevant federal, state and local laws.

Elevance Health is an Equal Employment Opportunity employer and all qualified applicants will receive consideration for employment without regard to age, citizenship status, color, creed, disability, ethnicity, genetic information, gender (including gender identity and gender expression), marital status, national origin, race, religion, sex, sexual orientation, veteran status or any other status or condition protected by applicable federal, state, or local laws. Applicants who require accommodation to participate in the job application process should submit the Accessibility Accommodation Request Form (https://forms.cloud.microsoft/pages/responsepage.aspx?id=8giMvgesLESaRuvu61vU17EJaA0EP3FIissI8zmZ_NpUNUgyTFRUMkY5NE5JNDFWMkhaUzQxMkJLWS4u&route=shorturl) and a member of the team will be in contact.

Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state, and local laws, including, but not limited to, the Los Angeles County Fair Chance Ordinance and the California Fair Chance Act.

Prospective employees required to be screened under Florida law should review the education and awareness resources at HB531 | Florida Agency for Health Care Administration (https://info.flclearinghouse.com/)