Utilization Management Manager

Humana Inc; Wisconsin; Hybrid; USD 95,000 - 131,000; Full time

Benefits offered by this job

Bonus eligible

Remote work

Job summary

Humana Inc. seeks a Utilization Management Manager in Wisconsin to lead a team performing medical necessity reviews, provider outreach, and prior authorization operations for Medicare and Medicaid services. You will drive quality, compliance, and continuous improvement while supporting providers and members.

The role requires an active WI RN license and 3+ years in utilization management with 2+ years in leadership. Remote work possible with travel for training or meetings.

Qualifications

• Bachelor's degree required.
• Active, unrestricted RN license in WI or compact state.
• 3+ years of utilization management experience.
• 2+ years of leadership experience managing clinical or operational teams.

Responsibilities

• Lead nurses and staff responsible for utilization management and prior authorization activities.
• Oversee medical necessity and level of care reviews for inpatient, outpatient, and behavioral health services.
• Ensure accurate, compliant authorization decisions aligning with regulatory requirements and policies.
• Monitor team productivity, quality, service levels and metrics.
• Educate providers on utilization management processes and guidelines.
• Lead process improvement and trend analysis projects to enhance quality and efficiency.
• Collaborate with cross-functional partners to address operational challenges and improve outcomes.
• Conduct team meetings, coaching, and performance discussions.

Skills

Utilization management

Nursing leadership

Provider outreach

Prior authorization

Excel macros

Education

Bachelor's degree

Tools

Excel

Job description

Become a part of our caring community Join the WI Market Medicaid team at Humana in as a Utilization Management Manager. In this role you will lead a team responsible for medical necessity reviews, provider outreach, and prior authorization operations for Medicare and Medicaid services. Reporting to the Director, Health Services, you will drive quality, compliance, operational performance, and continuous improvement while supporting a positive experience for providers and members.

Job Responsibilities

• Lead nurses and support staff responsible for utilization management and prior authorization activities.
• Oversee medical necessity and level of care reviews for inpatient, outpatient, and behavioral health services using established clinical criteria and organizational guidelines.
• Ensure accurate and compliant authorization decisions that align with regulatory requirements and internal policies.
• Monitor team productivity, quality, service levels, and operational performance metrics.
• Provide guidance on complex clinical and operational issues and ensure appropriate escalation for additional review when needed.
• Educate providers on utilization management processes, medical necessity requirements, and prior authorization guidelines.
• Oversee provider outreach activities
• Ensure accurate entry, maintenance, and documentation of clinical information within medical management systems.
• Lead process improvement and trend analysis projects to enhance quality, consistency, efficiency, and compliance.
• Support the implementation, and administration of departmental policies, procedures, and workflow standards.
• Collaborate with cross-functional partners to address operational challenges and improve outcomes.
• Conduct team meetings, coaching sessions, and performance discussions to support employee engagement and development.
• Manage departmental resources and workflow to achieve organizational goals and service expectations.
• Promote a culture of accountability, quality, collaboration, and continuous improvement.
• Use your skills to make an impact

Required Qualifications

• Bachelor's degree
• Active, unrestricted Registered Nurse license in Wisconsin or a compact state
• 3+ years of utilization management experience
• 2+ years of leadership experience managing clinical or operational teams

Preferred Qualifications

• Live in the State of WI (or bordering state)
• Experience adjudicating or leading teams who adjudicate inpatient, outpatient, and behavioral health authorizations
• Experience with Medicare and Medicaid utilization review
• Experience leading process improvement or operational efficiency initiatives in a managed care environment

Additional Information

Workstyle: Remote- Home

Typical Workdays/Hours: Monday - Friday, 8:00am - 5:00pm Central Standard Time (CST)

Experience writing complex macros for Excel

Work at Home Requirements: To ensure Home or Hybrid Home/Office employees’ ability to work effectively, the self-provided internet service of Home or Hybrid Home/Office employees must meet the following criteria: At minimum, a download speed of 25 Mbps and an upload speed of 10 Mbps is required; wireless, wired cable or DSL connection is suggested. In certain roles, the minimum recommended internet speed required by Humana may not be sufficient for business needs. Humana reserves the right to require associates to upgrade their internet service if necessary.

Work from a dedicated space lacking ongoing interruptions to protect member PHI / HIPAA information.

Travel: While this is a remote position, occasional travel to Humana's offices for training or meetings may be required.

Scheduled Weekly Hours 40

Pay Range

The compensation range below reflects a good faith estimate of starting base pay for full time (40 hours per week) employment at the time of posting. The pay range may be higher or lower based on geographic location and individual pay will vary based on demonstrated job related skills, knowledge, experience, education, certifications, etc. $94,900 - $130,500 per year

This job is eligible for a bonus incentive plan. This incentive opportunity is based upon company and/or individual performance.

Description of Benefits Humana, Inc. and its affiliated subsidiaries (collectively, "Humana") offers competitive benefits that support whole-person well-being. Associate benefits are designed to encourage personal wellness and smart healthcare decisions for you and your family while also knowing your life extends outside of work. Among our benefits, Humana provides medical, dental and vision benefits, 401(k) retirement savings plan, time off (including paid time off, company and personal holidays, paid parental and caregiver leave), short-term and long-term disability, life insurance and many other opportunities.

About us

About Humana: Humana Inc. (NYSE: HUM) is a leading U.S. healthcare company. Through our Humana insurance services and our CenterWell healthcare services, we make it easier for the millions of people we serve to achieve their best health - delivering the care and service they need, when they need it. These efforts are leading to a better quality of life for people with Medicare and Medicaid, families, individuals, military service personnel, and communities at large. Learn more about what we offer atHumana.comand atCenterWell.com.

Equal Opportunity Employer

It is the policy of Humana not to discriminate against any employee or applicant for employment because of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or protected veteran status. It is also the policy of Humana to take affirmative action, in compliance with Section 503 of the Rehabilitation Act and VEVRAA, to employ and to advance in employment individuals with disability or protected veteran status, and to base all employment decisions only on valid job requirements. This policy shall apply to all employment actions, including but not limited to recruitment, hiring, upgrading, promotion, transfer, demotion, layoff, recall, termination, rates of pay or other forms of compensation and selection for training, including apprenticeship, at all levels of employment.